Administrative Assistant 101
with CEU Certificate*
Administrative Assistant Fundamentals
"A clueless boss gives you a wide-open field. Learn what's important to your boss, understand what your company is looking for and help the fool meet those expectations." (John Hoover)
Due in part to the Recession, technology and necessity has amplified the requirements and pace of change. It's not all bad news though, the truth of the matter is that the recession is providing opportunities to people in certain segments of the business world -- administrative assistants are one of them. AA's are now, and will in the future, be performing roles that middle managers would have done only a year or two ago. They are acting on behalf of their boss/s on a regular basis and have full authority to do so.
Whether you are returning to the workforce after a number of years away or you are new to the administrative side of the business world there are some great opportunities out there for administrative assistants, especially the new kind of administrative assistants – i.e. those who are skilled, prepared to take on extra responsibility and don't mind taking a risk or two.
This is a 3 Part Course, which will begin covering some very important basics before going on to deal with the importance of training others to fulfill the role, and then we will focus on the innovative role which has a place both in the present and future – that of Virtual Assistant!
The course will open your eyes wider regarding the choices you have available and open to you in the business sector, the opportunities awaiting that you may have bypassed and not even realized existed.
The course provides a basis on which you can build your new future.
Anyone who needs this information is welcome to join. No books will be required.
VIP - Administrative Assistants are the Backbone of most organizations – be sure in your mind about that! You might not get much (if any) glory or fame but you will be an invaluable asset to the company.
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PART 1 — You are the One!
1. Job Overview
Why might I be needed? What do employers really want & how to find out what it is Interview Tips The importance of an accurate Self-Assessment Checking the Job Descriptions Finding that First
2. Job Duties & Skills
Level of skills Brushing up on basic skills before you apply Level of training required & whether to go back to school or not When training is not required Going beyond the basics Computer Hardware Computer Software
3. Doing the job properly
What makes an average AA? What makes a good AA? What makes for an excellent AA? When ‘familiarity’ can turn into ‘contempt’
4. Be on Top of Daily Routines
Your office/workstation The Boss’s Office Time Management Special business/financial information you need to be up on
5. Be prepared for Diversity
What planning, preparations and arrangements could you be expected to undertake? Travel The use of checklists Managing Multiple Roles & Switching “Hats”….Specialization
PART 2 — Training others to be Administrative Assistants
6. Translate “Doing” into “Teaching” those Administrative Assistant skills
Preparing a Job Description Choosing People suitable for the Job The Importance of Appropriate Training Job Orientation Company Orientation
7. Teaching those VIP Skills
Communication generally Phone skills The basic business letter Language usage and styles Common language problems
8. How to develop appropriate working relationships
Some big Workplace “No No’s” Prioritizing Supervisory Challenge Getting on with difficult people or those that aren’t liked
9. Changing Workforces
New Administrative roles Watch out for changes due to Demographic/Economic shifts Job Search in the Information Age
10. Building Self-Esteem, Self Confidence and Assertiveness
What’s the difference between “Self-esteem” and “Self-confidence” and what to do about it Increasing self-esteem Increasing self-confidence Assertiveness Guidelines for developing Assertiveness & Self-
PART 3 — Being a Virtual Assistant – AAs of the present &
11. What exactly is a Virtual Assistant and How do I become one?
Being clear about what a VA really is – i.e. a Temp without an Agency or a Partner in the business? How do I start - How do I become a VA? Does it matter where I live What particular skills, if any, do I need Will I need to join an agency or association? Do I need accreditation or certification Agree on the Processes – i. e. get clear guidelines and instructions
What types of people/businesses needs assistants who are not in the office 40 hours per week? The advantages to you in being a Virtual Assistant What should I charge
What are some of the initial steps I should take? What type of clients should I look for? Do I need a Website Putting together a marketing package Is there any specific hardware/software I should have Some ways to ensure clients come “knocking at your door” (so to speak)
|Lesson 1 : Job Overview||10|
|Lesson 2 Assignment||2|
|Lesson 2 : Job Duties & Skills||10|
|Lesson 3 Assignment||2|
|Lesson 3 : Doing Your Job Properly||9|
|Lesson 4 : Be On Top Of Daily Routines||10|
|Lesson 5 : Be Prepared For Diversity||5|
|Lesson 6 Assignment||2|
|Lesson 6 : " Translating "Doing" Into "Teaching" Those Administrative Assistant Skills||7|
|Lesson 7 Assignment - Improve Your Communication Skills||2|
|Lesson 7 : Teaching Those VIP Skills||6|
|Lesson 8 Assignment||2|
|Lesson 8 : How To Develop Good Working Relationships||7|
|Lesson 9 Assignment||2|
|Lesson 9 : Changing Workforces||10|
|Lesson 10 Assignment||2|
|Lesson 10 : Building Self-esteem, Self-confidence & Assertiveness In Yourself & Others||10|
|Lesson 11 : What Exactly Is A Virtual Assistant & How Do I Become One||9|
|Lesson 12 Assignment||2|
|Lesson 12 : Just Another Job Or Is The Va Really Self-employed?||10|
|Lesson 13 : Necessary Marketing, Tools And "Bits & Pieces"||10|
|The Final Exam||75|
- Administrative Assistant Job Overview
- Definition and Job Requirements of Working Virtually
- Coping with Changing Workforces as an Administrative Assistant
- How to Do Your Job Properly as an Administrative Assistant
- The Diverse Workload of an Administrative Assistant
- Human Resources: Compensation and Benefits
- Business Survival Tools: Understanding Financial Management
- Common Leadership Pitfalls and Tips for Supervising People
- How to Write an Effective Business Memo
- The Process of Preparing for a Hearing, Mediation, and Other Litigation Matters for a Workers Compensation Case
- The Relationship Between Consumer Rights and Business Ethics
- Managing Training Programs and other Professional Development Activities
- Business Management Tools: Accounting Principles and Inventory Control
- What Makes Good Business Writing?
- Typing Training: Personal Business Notes