Universal Class - Leading Provider of Continuing Education
Food Preparation Picture
no certificate
- OR -
with CEU Certificate
Start Right Now!
Taking multiple courses? Save with our platinum program.
1.1 CEUs  ::  11 Contact Hours  ::  Self-Paced  ::  Instructor Support  ::  6 Month Subscription

Course Description

Whether you are looking for a part-time job, a summer job, work to help you through college, to supplement your family income, or a possible career, working in the restaurant industry as a waiter or waitress can be your answer. This course will discuss all the necessary information for you to learn what the job is about, how to prepare for it, what you need to know, and whether or not you have the personality to do the job well. 

Waiting tables is a time-honored tradition that started long ago in England and Europe, and came over to America and continues to this day. At one time, serving others for money used to be viewed as a lower-class line of work. Today there are people who make an excellent living waiting tables, pulling in nearly two thousand dollars a week. 

Interviews with waiters, waitresses, hiring managers, and restaurant owners provide the information that you need to supply what they are looking for in a good waitress. Whether you wish to work in a family-style restaurant, or you want to work in a fine dining establishment, this course will guide you through the information you need to have in order to make a good decision about your work, and possibly whether or not you can improve your situation by waiting tables. In this course you will learn who you work with and why, what your job is in different restaurant settings, the various serving methods that have their origin in other countries, etc. You will also get some insight into serving alcohol, learning the requirements of your patrons and how best to serve them and their desires. Lastly, the course will reveal the very great need for safety and proper sanitation in order to avoid contaminating food that you will be serving to your customers. Waiting tables will turn you into a student of human nature. By the end of this course you will be prepared to apply at even the highest end restaurant.
Waitress 101

* Instantly download, print, and share your CEU Certificate at course completion (additional shipping/handling charges apply for hard copy delivery). UniversalClass™ offers many wonderful learning tools including an online portfolio service that manages all your course completions and CEUs.
Food Preparation Picture
Food Preparation Picture

Request More Information

Request More Information Have a question? Contact us for more information.

Course Lessons

  • Lesson 1: So, You Want to Be a Waiter?

    Becoming a waitress or a waiter is often as much an accident as it is a choice. Because most positions are on-the-job training, usually all that is required is an opening and a person to fill that opening.
  • Lesson 2: The Serving Staff

    As a waitress looking for a job, you have a fair idea about the questions that will be asked during your interview and how to respond to them. What we will do now is turn the tables on you.
  • Lesson 3: Types of Service and Table Settings

    Restaurants are categorized into three basic types: Fine, Bistro/Trattoria, and Family Style.
  • Lesson 4: Table Service

    Contrary to the average American's understanding, table service is much more than food being brought to your table for a "sit down" meal.
  • Lesson 5: Taking Orders

    Every establishment has a specific protocol for taking orders from the table and giving them to the kitchen and assembly areas. A new server needs to learn this protocol as quickly as possible in order to be an efficient team member.
  • Lesson 6: Suggestions and Suggestive Selling

    As mentioned earlier in the lessons, one of your jobs as a server is to be a salesperson. You are in the business of selling food and service, and the more you sell, the higher the check at the end of the night.
  • Lesson 7: Special Situations

    Servers who intend to make a good living become students of human nature. Learning to read people is a skill anyone can learn.
  • Lesson 8: Other Duties

    Side work duties are time consuming, yet necessary, to the efficient and smooth running of any restaurant. Most people are assigned specific duties so that no one waitress is responsible for every side duty that is necessary.
  • Lesson 9: Beverage Service

    For waiters and waitresses who work in such an establishment, your tip can easily be doubled when your party orders alcohol.
  • Lesson 10: Team Work

    Part of an effective establishment is the development of true teamwork and team spirit.
  • Lesson 11: Sanitation and Food Safety

    Accidents happen anywhere, anytime. Your job, when you work in a restaurant situation, is to try to make sure that accidents have less of a chance of actually happening.
Average Lesson Rating: (462 votes)
5 / 5 Stars (Average Rating) 5 / 5 Stars (Average Rating) 5 / 5 Stars (Average Rating) 5 / 5 Stars (Average Rating) 5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
Online CEU Certificate
1.1 CEUs
11 Contact Hours
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Course Title: Waiter and Waitress Training 101
Course Number: 7550098
Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries
Course Type: How To
CEU Value: 1.1 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: UniversalClass Staff Instructor
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $40.00 (no CEU Certification) || with CEU Certification: $65.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what the job role of the wait staff is and whether or not this is a job prospect for you.
  • Summarize the serving staff.
  • Describe types of service and table settings.
  • Describe table service.
  • Summarize taking orders.
  • Demonstrate suggestions and suggestive selling.
  • Recognize special situations.
  • Describe beverage service.
  • Describe team work.
  • Demonstrate sanitation and food safety, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1: Qualities of a WaitressAssignment25
Lesson 1: So, You Want to be a Waitress?Exam10
Lesson 2: Duties of a ServerAssignment25
Lesson 2: The Serving StaffExam11
Lesson 3: Staff Positioning in a RestaurantAssignment25
Lesson 3: Types of Service and Table SettingsExam12
Lesson 4: Types of Services in a RestaurantAssignment25
Lesson 4 : Table ServiceExam11
Lesson 5: Giving and Collecting Orders in a RestaurantAssignment25
Lesson 5: Taking OrdersExam11
Lesson 6: Purpose of Suggestive SellingAssignment25
Lesson 6: Suggestions and Suggestive SellingExam11
Lesson 7: Dealing with Unhappy CustomersAssignment25
Lesson 7: Special SituationsExam12
Lesson 8: Side Work Duties of a ServerAssignment25
Lesson 8: Other DutiesExam10
Lesson 9: Alcohol SafetyAssignment25
Lesson 9: Beverage ServiceExam10
Lesson 10: Bussing Expediting and Tipping-OutAssignment25
Lesson 10: Team WorkExam12
Lesson 11: Hazard Analysis of Critical Control PointsAssignment25
Lesson 11: Sanitation and Food SafetyExam11
The Final ExamExam47
Total Points:448
Related Courses
Follow Us Online
  • Follow us on Google Plus Follow us on FaceBook Follow us on Twitter Follow us on YouTube

© Copyright 1999-2015 Universal Class™ All rights reserved.