Waiter and Waitress Training 101
with CEU Certificate*
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Whether you are looking for a part-time job, a summer job, work to help you through college, to supplement your family income, or a possible career, working in the restaurant industry as a waiter or waitress can be your answer. This course will discuss all the necessary information for you to learn what the job is about, how to prepare for it, what you need to know, and whether or not you have the personality to do the job well.
Waiting tables is a time-honored tradition that started long ago in England and Europe, and came over to America and continues to this day. At one time, serving others for money used to be viewed as a lower-class line of work. Today there are people who make an excellent living waiting tables, pulling in nearly two thousand dollars a week.Interviews with waiters, waitresses, hiring managers, and restaurant owners provide the information that you need to supply what they are looking for in a good waitress. Whether you wish to work in a family-style restaurant, or you want to work in a fine dining establishment, this course will guide you through the information you need to have in order to make a good decision about your work, and possibly whether or not you can improve your situation by waiting tables. In this course you will learn who you work with and why, what your job is in different restaurant settings, the various serving methods that have their origin in other countries, etc. You will also get some insight into serving alcohol, learning the requirements of your patrons and how best to serve them and their desires. Lastly, the course will reveal the very great need for safety and proper sanitation in order to avoid contaminating food that you will be serving to your customers. Waiting tables will turn you into a student of human nature. By the end of this course you will be prepared to apply at even the highest end restaurant.
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
- Completely Online
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- IACET CEUs
- 6 Months to Complete
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- Start Anytime
- PC & Mac Compatible
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Lesson 1: So, You Want to Be a Waiter?Becoming a waitress or a waiter is often as much an accident as it is a choice. Because most positions are on-the-job training, usually all that is required is an opening and a person to fill that opening.
Lesson 2: The Serving StaffAs a waitress looking for a job, you have a fair idea about the questions that will be asked during your interview and how to respond to them. What we will do now is turn the tables on you.
Lesson 3: Types of Service and Table SettingsRestaurants are categorized into three basic types: Fine, Bistro/Trattoria, and Family Style.
Lesson 4: Table ServiceContrary to the average American's understanding, table service is much more than food being brought to your table for a "sit down" meal.
Lesson 5: Taking OrdersEvery establishment has a specific protocol for taking orders from the table and giving them to the kitchen and assembly areas. A new server needs to learn this protocol as quickly as possible in order to be an efficient team member.
Lesson 6: Suggestions and Suggestive SellingAs mentioned earlier in the lessons, one of your jobs as a server is to be a salesperson. You are in the business of selling food and service, and the more you sell, the higher the check at the end of the night.
Lesson 7: Special SituationsServers who intend to make a good living become students of human nature. Learning to read people is a skill anyone can learn.
Lesson 8: Other DutiesSide work duties are time consuming, yet necessary, to the efficient and smooth running of any restaurant. Most people are assigned specific duties so that no one waitress is responsible for every side duty that is necessary.
Lesson 9: Beverage ServiceFor waiters and waitresses who work in such an establishment, your tip can easily be doubled when your party orders alcohol.
Lesson 10: Team WorkPart of an effective establishment is the development of true teamwork and team spirit.
Lesson 11: Sanitation and Food SafetyAccidents happen anywhere, anytime. Your job, when you work in a restaurant situation, is to try to make sure that accidents have less of a chance of actually happening.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
Course Title: Waiter and Waitress Training 101Course Number: 7550098Languages: English - United States, Canada and other English speaking countriesCourse Type: How ToCEU Value: 0.7 IACET CEUs (Continuing Education Units)CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earnedAssessment Method: Lesson assignments and review examsInstructor: UniversalClass Staff InstructorSyllabus: View SyllabusDuration: Continuous: Enroll anytime!Requirements: View Technical RequirementsCourse Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Learning OutcomesBy successfully completing this course, students will be able to:
- Describe what the job role of the wait staff is and whether or not this is a job prospect for you.
- Summarize the serving staff.
- Describe types of service and table settings.
- Describe table service.
- Summarize taking orders.
- Demonstrate suggestions and suggestive selling.
- Recognize special situations.
- Describe beverage service.
- Describe team work.
- Demonstrate sanitation and food safety, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
An Introduction Assignment 1 Lesson 1: So, You Want to be a Waitress? Exam 10 Lesson 2: Duties of a Server Assignment 5 Lesson 2: The Serving Staff Exam 11 Lesson 3: Staff Positioning in a Restaurant Assignment 10 Lesson 3: Types of Service and Table Settings Exam 12 Lesson 4: Types of Services in a Restaurant Assignment 10 Lesson 4 : Table Service Exam 11 Lesson 5: Giving and Collecting Orders in a Restaurant Assignment 5 Lesson 5: Taking Orders Exam 11 Lesson 6: Purpose of Suggestive Selling Assignment 10 Lesson 6: Suggestions and Suggestive Selling Exam 11 Lesson 7: Dealing with Unhappy Customers Assignment 10 Lesson 7: Special Situations Exam 12 Lesson 8: Side Work Duties of a Server Assignment 5 Lesson 8: Other Duties Exam 10 Lesson 9: Alcohol Safety Assignment 10 Lesson 9: Beverage Service Exam 10 Lesson 10: Bussing Expediting and Tipping-Out Assignment 5 Lesson 10: Team Work Exam 12 Lesson 11: Hazard Analysis of Critical Control Points Assignment 10 Lesson 11: Sanitation and Food Safety Exam 11 The Final Exam Exam 47 Total Points: 249
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