Online Class: Personal Communication Skills Level 2

"Personal Communication Skills Level 2" covers a broad spectrum of communication aspects, from nonverbal cues and self-perception to intercultural communication and emotional intelligence, essential for personal and professional success. This course is an invaluable resource for anyone looking to improve their relationships and communication effectiveness in various life contexts.

no certificate
- OR -
with CEU Certificate*
Start Right Now!
$120.00 (with CEU Certificate)
Taking multiple courses? Save with our platinum program.
  • 14
  • 15
    Exams &
  • 2,286
    have taken this course
  • 7
    average time
  • 0.7

Course Description

"Personal Communication Skills Level 2" is a comprehensive course designed to deepen your understanding and mastery of interpersonal communication. This course delves into the intricacies of communication within two-person relationships, offering a rich blend of theoretical knowledge and practical application. It's tailored to enhance your ability to construct and maintain relationships across various contexts, be it personal or professional, involving family, friends, romantic partners, co-workers, or supervisors.

At the heart of this course is the exploration of basic human needs within the context of relationships. It provides insights into how to effectively communicate to meet both your own needs and those of others. This understanding is crucial, as the Harvard Study of Adult Development, one of the longest studies of adult life, has consistently shown that good relationships keep us happier and healthier. In this course, you'll learn how fulfilling these needs through communication can lead to more satisfying and rewarding relationships.

The course also addresses common challenges in interpersonal communication, equipping you with strategies to handle difficult conversations and conflicts. Given that a study by CPP Inc. found that employees spend an average of 2.8 hours per week dealing with conflict, the skills you gain here are not just beneficial for personal relationships but also vital in a professional setting.

One of the key aspects of the course is communication competence, which involves understanding your own communication style and adapting it to various contexts. This adaptability is essential, as research indicates that effective communication skills are linked to career success. A LinkedIn survey found that 57% of senior leaders value soft skills, like communication, more than hard skills.

Intercultural communication is another critical component, going beyond mere interaction with people from different nationalities. It's about understanding and respecting cultural differences, which is increasingly important in our globalized world. With research showing that diverse companies are 35% more likely to outperform their less diverse counterparts (McKinsey), skills in intercultural communication are not just desirable but necessary.

The course also delves into the self-perception and its impact on communication. How we see ourselves shapes our interactions with others, making self-awareness a key skill. This aligns with findings from the field of psychology, where self-perception is linked to emotional intelligence, a predictor of success in personal and professional relationships.

Nonverbal communication, often overshadowed by verbal communication, is given due importance in this course. Studies suggest that nonverbal cues can carry between 65% - 93% more impact than the actual words spoken, highlighting the need for skills in this area.

Interpersonal perception is another focus area, where you'll learn about the dynamics of perceiving others in communication. This is crucial, as misperceptions can lead to misunderstandings, which are a common cause of conflict in relationships.

Listening, a skill often taken for granted, is thoroughly explored. The course provides techniques for effective listening, which is essential for understanding and empathy. Considering that poor listening skills can lead to significant losses in business, this skill is invaluable.

Social relationships and the emotional rewards they bring are also explored. This aspect of the course is particularly relevant in the context of mental health, as strong social ties have been linked to a lower risk of mental health issues.

The course addresses the role of emotions in communication, acknowledging their significance in our lives. Understanding and managing emotions is critical, as emotional intelligence is a key factor in successful interpersonal interactions.

Conflict resolution and the role of conflict in relationships are examined. Rather than viewing conflict negatively, the course encourages a constructive approach, viewing conflict as an opportunity for growth and understanding in relationships.

Argumentative and aggressive communication styles are discussed, with a focus on distinguishing between healthy and unhealthy ways of expressing disagreement. This is essential in a world where aggressive communication is often normalized but can be detrimental to relationships.

The course concludes with lessons on communicating with confidence and assertiveness, and on targeting your message effectively. These skills are vital for personal advocacy and success in various life domains.

In summary, "Personal Communication Skills Level 2" is not just a course; it's an essential toolkit for anyone looking to enhance their interpersonal relationships and communication skills. Whether you're aiming to improve your personal relationships, excel in your professional life, or simply understand the complex dynamics of human interaction, this course offers invaluable insights and practical tools to help you achieve your goals.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.2 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(39 votes)

Lesson 1: Introduction

An overview of the course, highlighting the importance of enhancing personal communication skills in various aspects of life. 2 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete Assignment: Motives for Taking this Course

Lesson 2: Mastery in Communication Competence

Explores advanced techniques and strategies to elevate your communication skills, focusing on effectiveness and adaptability in diverse contexts. 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 Exam

Lesson 3: Navigating Intercultural Communication

Delves into the complexities of communicating across cultures, emphasizing understanding and respecting diverse perspectives and customs. 10 Total Points
  • Lesson 3 Video
  • Assessment: Lesson 3 Exam

Lesson 4: Self-Perception and Communication

Examines how self-awareness and self-perception significantly influence our communication styles and effectiveness. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 Exam

Lesson 5: The Art of Nonverbal Communication

Explores the subtleties and impact of nonverbal cues in communication, including body language, facial expressions, and gestures. 8 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 Exam

Lesson 6: Dynamics of Interpersonal Perception

Investigates the psychological factors influencing how we perceive others in communication, affecting our interactions and relationships. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 Exam

Lesson 7: The Power of Active Listening

Focuses on active listening skills, crucial for effective communication, including understanding, empathy, and responsiveness. 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 Exam

Lesson 8: Building and Maintaining Social Relationships

Covers strategies for fostering rewarding and sustainable social connections, emphasizing emotional intelligence and mutual support. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 Exam

Lesson 9: Embracing and Expressing Emotions

Discusses the role of emotions in communication, ways to express them healthily, and how to interpret others' emotional cues. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 Exam

Lesson 10: Navigating Conflict Constructively

Offers insights into managing conflicts in a way that promotes understanding and growth in relationships. 8 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 Exam

Lesson 11: Strategies for Argumentative and Aggressive Communication

Teaches techniques to handle aggressive and confrontational communication styles constructively, maintaining composure and respect. 9 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 Exam

Lesson 12: Assertive Communication and Confidence

Focuses on developing assertive communication styles that balance confidence and respect, enhancing both personal and professional interactions. 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 Exam

Lesson 13: Tailoring Your Message Effectively

Explores strategies for crafting messages that resonate with specific audiences, achieving desired outcomes in various contexts. 7 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 Exam

Lesson 14: Cultivating Approachability in Communication

Provides guidelines for becoming more approachable in communication, fostering open and productive dialogues. 46 Total Points
  • Lesson 14 Video
  • Lesson discussions: End of Course Poll; Course Comments
  • Assessment: Lesson 14 Exam
  • Assessment: The Final Exam
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Personal Communication Skills Level 2
Course Number: 57700173
Lessons Rating: 4.2 / 5 Stars (39 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Last Updated: December 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.7 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Instructor: Linda Zavadil
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

Choose Your Subscription Plan

Course Only
One Course
No Certificate / No CEUs
for 6 months
Billed once
This course only
Includes certificate X
Includes CEUs X
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Certificate Course
One Course
Certificate & CEUs
for 6 months
Billed once
This course only
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 6 months
No. of courses 1 course
Platinum Yearly
Certificates & CEUs
per year
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 12 Months
No. of courses 600+
Platinum 2 Years
Certificates & CEUs
for 2 years
You save $79.00!
Billed once
Includes all 600+ courses
Includes certificate Yes
Includes CEUs Yes
Self-paced Yes
Instructor support Yes
Time to complete 24 Months
No. of courses 600+

Related Courses