Course Description

Mastering Workplace Dynamics: Navigating Complex Personalities with Poise

The modern workplace can be a melting pot of personalities, some harmonious and others challenging. Encountering difficult or toxic individuals is an unfortunate reality for many professionals. Such interactions can take a toll, affecting mental well-being, job performance, and overall satisfaction. When the challenging individual occupies the office next door or, even more dauntingly, is in a position of authority over you, the pressure intensifies. However, with the right knowledge and tools, one can navigate these treacherous waters with confidence and skill.

Understanding, confronting, and effectively managing difficult personalities is not just about conflict resolution—it’s about preserving your peace, ensuring your rights, and maintaining a productive work environment. Our comprehensive course offers guidance on mastering these very aspects, equipping you to handle complex workplace dynamics.

Course Highlights:

  • Recognizing Difficult Personalities: Understand and categorize various challenging behaviors you might encounter, from the overtly aggressive to the subtly undermining.

  • Your Rights in the Workplace: A foundational overview of your rights as an employee. This segment will empower you to distinguish between acceptable workplace behavior and what crosses the line.

  • Stress Management: Techniques to handle on-the-job pressures and maintain a balanced mental state, ensuring that external negativity doesn't erode your inner peace.

  • Establishing Boundaries: Learn to assertively define your personal and professional boundaries, ensuring mutual respect between you and your colleagues.

  • Effective Collaboration: Delve into methods that promote harmonious team dynamics, even when working with challenging personalities.

  • Conflict Resolution: Acquire actionable strategies to resolve disputes and misunderstandings before they escalate, preserving workplace morale.

  • Decoding Body Language: Enhance your ability to read non-verbal cues, a skill invaluable in gauging unspoken intentions and sentiments.

  • Handling Aggression: Strategies and tools to defuse aggressive behavior and ensure your safety and dignity.

  • Dealing with Critics and Power Dynamics: Equip yourself with techniques to manage those who constantly criticize or display overt power-seeking tendencies.

  • Managing the Unproductive: Addressing the “slackers” and those who drain team energy, ensuring consistent productivity.

  • Avoiding Office Gossip: Navigate away from unhealthy workplace gossip and its repercussions, promoting a culture of positivity.

  • Gender Dynamics in the Workplace: Understanding the nuances of gender interactions and ensuring an environment of equality and respect.

  • Confronting Prejudice: Tactics and approaches to handle instances of prejudice, ensuring that biases, in any form, are addressed and eradicated.

  • Standing up to Authoritative Figures: Courageously and respectfully asserting yourself when confronted with a bullying boss or superior.

Course Impact:

Engaging with this course will not just impart knowledge, but it will empower you. You'll be better positioned to foster healthy interactions, confront issues with tact and confidence, and ensure that your work environment remains positive and productive. You don’t have to be a silent sufferer of negative workplace dynamics. Equip yourself with the skills to champion not just for your rights, but also for a healthier, happier workplace for all.

In today’s ever-evolving workplace, the ability to handle complex personalities and situations is not just a skill, but a necessity. Register today and invest in not just your professional growth, but also your peace of mind. Let this course be your comprehensive guide to mastering the intricate dance of workplace dynamics.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1: Course Introduction 9 points
Lesson 2: Basic Conflict Resolution 10 points
Lesson 3: Understanding Body Language 11 points
Lesson 4: Bullies 12 points
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache 11 points
Lesson 6: Slackers and Energy Vampires 12 points
Lesson 7: Gossip Girls (and Guys) 12 points
Lesson 8: Problematic Personalities 12 points
Lesson 9: When Men and Women Collide: Gender Differences In The Workplace 9 points
Lesson 10: When The Bully Is Your Boss 10 points
Lesson 11: Successful Collaboration 10 points
The Final Exam 54 points
Microsoft Excel Courses
Microsoft Excel Courses
Communications Courses
Communications Courses
Personal Finance Courses
Personal Finance Courses
The Use of Brand Extensions
The Use of Brand Extensions
Employee Productivity Courses
Employee Productivity Courses
Business Ethics Courses
Business Ethics Courses
Customer Service Courses
Customer Service Courses
Common Characteristics Great Salespeople Share
Common Characteristics Great Salespeople Share
Career Development Courses
Career Development Courses
The Art of Setting Goals
The Art of Setting Goals
Life Coaching Courses
Life Coaching Courses
Business Writing Courses
Business Writing Courses
Writing Help Course Bundle
Writing Help Course Bundle
Strategies to Become a Millionaire: Strategic Thinking
Strategies to Become a Millionaire: Strategic Thinking
Secretary Courses
Secretary Courses
Marketing and Sales Courses
Marketing and Sales Courses
Etiquette Involved in Nonverbal and Verbal Conversation
Etiquette Involved in Nonverbal and Verbal Conversation
QuickBooks Courses
QuickBooks Courses
Diversity, Sensitivity and Inclusion Training
Diversity, Sensitivity and Inclusion Training
Operations Management Courses
Operations Management Courses
Human Resources Productivity Course Bundle
Human Resources Productivity Course Bundle
Creating an Effective Sales Team
Creating an Effective Sales Team
Etiquette Courses
Etiquette Courses
Time Management Courses
Time Management Courses
Team Management Courses
Team Management Courses
Customer Service: How to Give a Great First Impression in Order to Earn a Loyal and Happy Customer
Customer Service: How to Give a Great First Impression in Order to Earn a Loyal and Happy Customer
Conflict Management Courses
Conflict Management Courses
Project Management Courses
Project Management Courses
Workplace Violence: A Guide to Responding and Preventing
Workplace Violence: A Guide to Responding and Preventing
Delegation Skills
Delegation Skills
Using Nonverbal Communication Effectively
Using Nonverbal Communication Effectively
Emotional Intelligence Courses
Emotional Intelligence Courses