Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.
 
In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.
 
Course material includes:
  • An overview of your rights in the workplace
  • Simple tips for reducing stress on the job
  • Establishing boundaries
  • Effective collaboration
  • Conflict resolution
  • Interpreting body language
  • Coping with aggressive behavior
  • Dealing with critics and power freaks
  • Working with slackers and energy vampires
  • Avoiding the gossip mill
  • Gender differences in the workplace
  • What to do when prejudice rears its ugly head
  • Standing up to a bullying boss
 
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Assignment: Are You a Difficult Person? 2 points
Lesson 1: Course Introduction 9 points
Lesson 2: Basic Conflict Resolution 10 points
Lesson 3: Understanding Body Language 11 points
Lesson 4: Bullies 12 points
Lesson 5 Assignment 2 points
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache 11 points
Lesson 6: Slackers and Energy Vampires 12 points
Lesson 7: Gossip Girls (and Guys) 12 points
Lesson 8 Assignment 2 points
Lesson 8: Problematic Personalities 12 points
Lesson 9: When Men and Women Collide: Gender Differences In The Workplace 9 points
Lesson 10 Assignment 2 points
Lesson 10: When The Bully Is Your Boss 10 points
Lesson 11: Successful Collaboration 10 points
The Final Exam 54 points
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