Dealing With Difficult People

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Course Description

Dealing with a difficult or toxic personality can be damaging both emotionally and physically, particularly if the person is your boss or sitting in the cubicle right next to you. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace.

If you can't stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it's important to know that you can take control of the situation. This class will allow students to explore what feeds these kinds of behaviors, ways to address these situations, and when to call for outside assistance.

In 11 easy to follow lessons, students will learn to identify various types of difficult personalities and address conflict before it begins to chip away at their well-being and job satisfaction.

Course material includes:
  • An overview of your rights in the workplace
  • Simple tips for reducing stress on the job
  • Establishing boundaries
  • Effective collaboration
  • Conflict resolution
  • Interpreting body language
  • Coping with aggressive behavior
  • Dealing with critics and power freaks
  • Working with slackers and energy vampires
  • Avoiding the gossip mill
  • Gender differences in the workplace
  • What to do when prejudice rears its ugly head
  • Standing up to a bullying boss

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

  • Lesson 1 : Course Introduction
  • Lesson 2 : Basic Conflict Resolution
  • Lesson 3: Understanding Body Language
  • Lesson 4: Bullies
  • Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache
  • Lesson 6: Slackers and Energy Vampires
  • Lesson 7: Gossip Girls (and Guys)
  • Lesson 8: Problematic Personalities
  • Lesson 9: When Men and Women Collide: Gender Differences In The Workplace
  • Lesson 10: When The Bully Is Your Boss
  • Lesson 11: Successful Collaboration

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class

Grading Policy

Each lesson will include a lesson review quiz along with one or two assignments. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe basic conflict resolution processes.
  • Evaluate body language.
  • Identify bullies.
  • Recognize power struggles.
  • Describe and identify slackers and energy vampires.
  • Recognize office gossip and its effects on the workplace.
  • Recognize and reconcile problematic personalities.
  • Describe methods for dealing with a bully as a boss.
  • Describe benefits of successful collaboration, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Assignment: Are You a Difficult Person?2
Lesson 1: Course Introduction9
Lesson 2: Basic Conflict Resolution10
Lesson 3: Understanding Body Language11
Lesson 4: Bullies12
Lesson 5 Assignment2
Lesson 5: Power Struggles: Handling Critics, Rivals and Power Freaks With Panache11
Lesson 6: Slackers and Energy Vampires12
Lesson 7: Gossip Girls (and Guys)12
Lesson 8 Assignment2
Lesson 8: Problematic Personalities12
Lesson 9: When Men and Women Collide: Gender Differences In The Workplace9
Lesson 10 Assignment2
Lesson 10: When The Bully Is Your Boss10
Lesson 11: Successful Collaboration10
The Final Exam54
Total Points:181

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