Course Description

Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals when addressing crisis management or emergency situations is vital for the safety and security of human life, revenues, and reputation.

This course on crisis management offers students the basics in identifying, preventing, and controlling crisis situations. Crisis management basics, from preparation to training and compliance are discussed, as are various stages of a crisis, and the need to establish a crisis management team. Clearly identifying the roles and functions of each crisis management team member is essential for the ultimate success of contingency planning, which is also discussed.

This course also helps students identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The importance of communication and making instant and effective decisions is also covered, as are a variety of emergency response scenarios; from planning evacuation from a local elementary school affected by an earthquake to a major hospital suffering a massive power outage to the threat of a rogue employee.

Crisis management also depends on developing, assessing and determining consequences of contingency plans, and helps students identify the most common weaknesses found in many crisis management plans. Finally, the course concludes with guidance regarding damage control, the restoration of confidence in a business, company or entity, and offers students a basic checklist that may be utilized as a jumping off point for a crisis management team in a variety of business environments or public sector scenarios.

 
 
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define crisis management.
  • Identify what a crisis is.
  • Describe the basics of crisis management.
  • Define the stages of a crisis.
  • Describe how to establish a crisis management team.
  • Define the role of the crisis manager.
  • Describe putting crisis management into action.
  • Describe the psychology of crisis management decisions.
  • Describe the emergency response scenarios.
  • Describe common crisis management plan weaknesses.
  • Develop contingency plans.
  • Implement damage control.
  • Create a crisis management checklist.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Assignment 5 points
Lesson 1: What Is Crisis Management 10 points
Lesson 2 Assignment: How Do You Identify a Crisis? 5 points
Lesson 2: Identifying a Crisis 10 points
Lesson 3: Crisis Management Basics 10 points
Lesson 4 Assignment 5 points
Lesson 4: Crisis Stages 10 points
Lesson 5 Assignment 5 points
Lesson 5: Establishing a Crisis Management Team 10 points
Lesson 6 Assignment 5 points
Lesson 6: The Role of the Crisis Manager 10 points
Lesson 7: Putting Crisis Management Into Action 10 points
Lesson 8: Psychology Of Crisis Management Decisions 10 points
Lesson 9 Assignment 5 points
Lesson 9: Emergency Response Scenarios 10 points
Lesson 10: Common Crisis Management Plan Weaknesses 10 points
Lesson 11 Assignment 5 points
Lesson 11: Contingency Plans 10 points
Lesson 12 Assignment 5 points
Lesson 12: Damage Control 10 points
Lesson 13 Assignment 5 points
Lesson 13: A Crisis Management Checklist 9 points
The Final Exam 37 points
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