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Conflict Resolution 101

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Course Description

Conflict Resolution: In the Workplace and Beyond
Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability.

In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.







Differences of opinion.


Personal attack.



They make great TV but a terrible work environment.

Enroll today and learn how to put a stop to it now.

Conflict - in a business setting - is expensive, counter-productive, time consuming, and labor intensive.

In this e-course we will look at workplace conflict and explore ways that you can help to resolve it.

Conflict can arise over the slightest thing in a business setting and can escalate into a major confrontation between several factions. Although nations, businesses, churches, and families all participate (and succumb) to conflict, we will primarily focus on the conflict that can occur between parties in a business setting. Specifically, we will be looking at conflict that happens within a company.

 Enroll today and learn how to put a stop to workplace conflict now!

  • Completely Online
  • Self-Paced
  • Instructor Support
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.

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Problem Solving Lessons

Average Lesson Rating: (777 votes)
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"Extraordinarily Helpful"
  • Lesson 1: Types of Conflict - Conflict in the Workplace

    This lesson will analyze conflict- what it is and why it occurs so often in the workplace.In addition, it will explore the types of conflict that occur in the workplace and how to deal with them.
  • Lesson 2: Workplace Conflict/Consequences of Conflict

    The consequences, both financial and personal, of conflicts will be evaluated. Personal costs, workplace costs, and legal costs are studied.
  • Lesson 3: How to Resolve Conflicts in the Workplace

    This lesson will review the basic structure (the eight steps) needed to establish a conflict resolution.
  • Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work

    This lesson will provide some tips on what to do when the resolution doesn't work.
  • Lesson 5: Workplace Conflict/Using Positive Communication

    This lesson will tell you how to prevent conflicts from developing altogether, by practicing some positive communication techniques.
  • Lesson 6: The Nature of Conflict--How and Why People Conflict

    A conflict with a spouse, partner, boyfriend or girlfriend, parent, child, sibling, good friend, or a new friend will cost us much more emotionally in the long run if it goes unresolved, than those we have with random strangers.
  • Lesson 7: Personal Conflict/How To Resolve the Seven Most Common Forms Of Personal Conflict

    In this lesson, you will be given clear solutions to the conflict examples given in Lesson 6. These solutions can be applied to similar types of conflicts that may occur in your life.
  • Lesson 8: Personal Conflict/Using Problem-Solving Techniques To Find Inventive Ways Of Resolving Conflict

    In this lesson, you will learn some basic problem-solving techniques that work very well with personal conflict resolution. You will be provided with clear examples of conflicts, and several inventive ways in which to resolve them.
  • Lesson 9: Personal Conflict/How to Mediate Conflict Between Others

    This lesson will deal solely with being a mediator, that is to say, someone who is good at resolving personal conflict between others.
  • Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution

    Most conflicts between family and friends can be resolved with a little effort, as has been shown in this course; however, there are some instances when the other party refuses to allow a resolution.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
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Document Your CEUs on Your Resume
Course Title: Conflict Resolution 101
Course Number: 7550238
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development
CEU Value: 0.9 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Michelle Money
Syllabus: View Syllabus
Course Review: Read Editorial Review
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the types of conflict that occur in the workplace.
  • Describe the consequences of conflict in the workplace.
  • Summarize procedures to resolve workplace conflict.
  • Summarize steps to take when conflicts are not resolved.
  • Summarize ways to stop conflict from arising in the first place.
  • Define why people conflict in the first place.
  • Describe the most common techniques to resolve personal conflict.
  • Describe ways to mediate conflict between parties.
  • Describe what steps to take when both parties refuse to resolve their conflicts, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
Assignment 1: Different WorldviewsAssignment25
Quiz 1- Types of ConflictExam55
Assignment 2: Costs AnalysisAssignment25
Quiz 2- Consequences of ConflictExam40
Assignment 3: How Would You Now Resolve a Conflict?Assignment25
Quiz 3- How To Resolve a ConflictExam50
Assignment 4: Resolution FailureAssignment25
Quiz 4- What Do You Do When a Resolution Doesn't WorkExam35
Assignment 5: Positive Communication:Assignment25
Quiz 5- How to avoid conflict with Positive CommunicationExam25
Assignment 6Assignment20
Quiz 6-The Nature of Conflict-How and Why People ConflictExam10
Assignment 7Assignment10
Quiz 7-How To Resolve The Seven Most Common Forms Of Personal ConflictExam10
Quiz 8-Using Problem Solving Techniques To Find Inventive Ways Of Resolving ConflictExam10
Assignment 9Assignment20
Quiz 9-How to Mediate Conflict Between OthersExam10
Quiz 10-What to do if the Opposing Party Refuses to Participate in ResolutionExam10
The Final ExamExam160
Total Points:590

Student Testimonials

  • "My first class on Universal Class though hardly my first course Online (lifetime learner, here). I really enjoyed it. The instructor set it up very nicely and was quicker than any instructor I have ever had with evaluation and feedback; which is why most of us are here. Anybody can study independently, but you do not get evaluated or graded which is what makes you work harder and strive for perfection. No secret there. Can't have a drill team without a drill sergeant. A+ for CR 101 with Instructor Matt Coburn Great Job!!!!!!!!!!!! Great Site!!!!!!!!!!! I cannot wait for my next class" -- Stewart D.
  • "I thought the descriptions of different types of conflict were very helpful. I also enjoyed the lesson that gave resolutions to the conflicts....The instructor was very nice, and was quick to grade my work. I appreciated his input." -- Ericka M.

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