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Conflict Resolution 101


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Course Description

Conflict Resolution: In the Workplace and Beyond
 
Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability.

In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.

Animosity.

Dissent.

Anger.

Frustration.

Rage.

Disagreements.

Differences of opinion.

Yelling.

Personal attack.

Vindictiveness.

Conflict.

They make great TV but a terrible work environment.

Enroll today and learn how to put a stop to it now.

Conflict - in a business setting - is expensive, counter-productive, time consuming, and labor intensive.

In this e-course we will look at workplace conflict and explore ways that you can help to resolve it.

Conflict can arise over the slightest thing in a business setting and can escalate into a major confrontation between several factions. Although nations, businesses, churches, and families all participate (and succumb) to conflict, we will primarily focus on the conflict that can occur between parties in a business setting. Specifically, we will be looking at conflict that happens within a company.

 Enroll today and learn how to put a stop to workplace conflict now!

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • IACET CEUs
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the types of conflict that occur in the workplace.
  • Describe the consequences of conflict in the workplace.
  • Know procedures to resolve workplace conflict.
  • Know steps to take when conflicts are not resolved.
  • Know ways to stop conflict from arising in the first place.
  • Define why people conflict in the first place.
  • Describe the most common techniques to resolve personal conflict.
  • Describe ways to mediate conflict between parties.
  • Describe what steps to take when both parties refuse to resolve their conflicts, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 
 
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
 
 
 

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Problem Solving Lessons

Average Lesson Rating: (900 votes)
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"Extraordinarily Helpful"
8/23/2016 12:24:23 PM

Lesson 1: Types of Conflict - Conflict in the Workplace

This lesson will analyze conflict- what it is and why it occurs so often in the workplace.In addition, it will explore the types of conflict that occur in the workplace and how to deal with them. 80 Total Points
  • Lesson 1 Video
  • Review Article: Understanding Conflict in the Workplace
  • Complete: Assignment 1: Different Worldviews
  • Complete: Quiz 1- Types of Conflict

Lesson 2: Workplace Conflict/Consequences of Conflict

The consequences, both financial and personal, of conflicts will be evaluated. Personal costs, workplace costs, and legal costs are studied. 65 Total Points
  • Lesson 2 Video
  • Review Article: Costs of Conflict in the Workplace
  • Complete: Assignment 2: Costs Analysis
  • Complete: Quiz 2- Consequences of Conflict

Lesson 3: How to Resolve Conflicts in the Workplace

This lesson will review the basic structure (the eight steps) needed to establish a conflict resolution. 75 Total Points
  • Lesson 3 Video
  • Review Article: Communication Tips To Resolve Workplace Conflict
  • Review Article: People Management Tips
  • Review Article: Resolving Workplace Conflict
  • Complete: Assignment 3: How Would You Now Resolve a Conflict?
  • Complete: Quiz 3- How To Resolve a Conflict

Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work

This lesson will provide some tips on what to do when the resolution doesn't work. 60 Total Points
  • Lesson 4 Video
  • Review Article: Mediate.com- Solutions for Conflict
  • Review Article: How to Fire People With Bad Attitudes
  • Complete: Assignment 4: Resolution Failure
  • Complete: Quiz 4- What Do You Do When a Resolution Doesn't Work

Lesson 5: Workplace Conflict/Using Positive Communication

This lesson will tell you how to prevent conflicts from developing altogether, by practicing some positive communication techniques. 50 Total Points
  • Lesson 5 Video
  • Review Article: Effective Communication at Work
  • Review Article: Workplace Communication Skills
  • Review Article: The Positive Effects of Face-to-Face Communication in the Workplacel
  • Complete: Assignment 5: Positive Communication:
  • Complete: Quiz 5- How to avoid conflict with Positive Communication

Lesson 6: The Nature of Conflict--How and Why People Conflict

A conflict with a spouse, partner, boyfriend or girlfriend, parent, child, sibling, good friend, or a new friend will cost us much more emotionally in the long run if it goes unresolved, than those we have with random strangers. 30 Total Points
  • Review Article: The Nature of Conflict
  • Review Article: Recognizing High Conflict People
  • Review Article: Betrayal and Trust
  • Complete: Assignment 6
  • Complete: Quiz 6-The Nature of Conflict-How and Why People Conflict

Lesson 7: Personal Conflict/How To Resolve the Seven Most Common Forms Of Personal Conflict

In this lesson, you will be given clear solutions to the conflict examples given in Lesson 6. These solutions can be applied to similar types of conflicts that may occur in your life. 20 Total Points
  • Review Article: Managing Personal Conflict
  • Review Article: Managing Conflict, Work and Life
  • Complete: Assignment 7
  • Complete: Quiz 7-How To Resolve The Seven Most Common Forms Of Personal Conflict

Lesson 8: Personal Conflict/Using Problem-Solving Techniques To Find Inventive Ways Of Resolving Conflict

In this lesson, you will learn some basic problem-solving techniques that work very well with personal conflict resolution. You will be provided with clear examples of conflicts, and several inventive ways in which to resolve them. 10 Total Points
  • Review Article: How to be right without making other people wrong
  • Review Article: Problem Solving Skills
  • Review Article: Problem Solving Verses Conflict Resolution
  • Take Poll: Personal Conflicts
  • Complete: Quiz 8-Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict

Lesson 9: Personal Conflict/How to Mediate Conflict Between Others

This lesson will deal solely with being a mediator, that is to say, someone who is good at resolving personal conflict between others. 30 Total Points
  • Review Article: How to Mediate Employee Arguments
  • Review Article: Gender, Conflict and Conflict Resolution
  • Complete: Assignment 9
  • Complete: Quiz 9-How to Mediate Conflict Between Others

Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution

Most conflicts between family and friends can be resolved with a little effort, as has been shown in this course; however, there are some instances when the other party refuses to allow a resolution. 170 Total Points
  • Review Article: BATNA
  • Take Poll: Your Opinion Matters: Course Rating
  • Take Survey: Course Comments
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete: Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution
  • Complete: The Final Exam
590
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Conflict Resolution 101
Course Number: 7550238
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development
CEU Value: 0.9 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Instructor: Michelle Money
Syllabus: View Syllabus
Course Review: Read Editorial Review
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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Student Testimonials

  • "My first class on Universal Class though hardly my first course Online (lifetime learner, here). I really enjoyed it. The instructor set it up very nicely and was quicker than any instructor I have ever had with evaluation and feedback; which is why most of us are here. Anybody can study independently, but you do not get evaluated or graded which is what makes you work harder and strive for perfection. No secret there. Can't have a drill team without a drill sergeant. A+ for CR 101 with Instructor Matt Coburn Great Job!!!!!!!!!!!! Great Site!!!!!!!!!!! I cannot wait for my next class" -- Stewart D.
  • "I thought the descriptions of different types of conflict were very helpful. I also enjoyed the lesson that gave resolutions to the conflicts....The instructor was very nice, and was quick to grade my work. I appreciated his input." -- Ericka M.

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