Course Description

Qualified restaurant managers are always in demand. They earn salaries far above the national average ($45K-$60K and higher), receive generous benefit packages and bonuses, rapid promotions and opportunities for travel. But that's really just the "icing on the cake". Restaurant managers learn, apply and continually improve a myriad of business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food and beverage preparation and accounting are all in a day's work...you'll truly 'have a finger in every pie'. In addition, you'll meet, interact with and satisfy every conceivable restaurant guest, and have the opportunity to be a true leader, a role model and a positive force in the lives of hundreds of your associates.


And let's not forget those autographed photos of you with Jack Nicholson or Tiger Woods, thanking you for one of their best nights on the town in a long time.

Ready to Dig In?
  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize the components of the restaurant business.
  • Summarize goals, safety and profits.
  • Describe customer service essentials.
  • Summarize guest recovery and problematic guests.
  • Describe hiring and team-building.
  • Summarize training.
  • Summarize scheduling.
  • Describe supervision, counseling and discipline.
  • Describe controlling food and beverage costs.
  • Summarize maximizing revenue.
  • Summarize sanitation, liability and legal considerations.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Lesson One Assignment 2 points
Lesson One: Overview of the House 8 points
Lesson Two: Goals, Safety and Profits 9 points
Lesson Three: Customer Service Essentials 8 points
Lesson Four Assignment 2 points
Lesson Four: Guest Recovery and Problematic Guests 10 points
Lesson Five Assignment 2 points
Lesson Five: Hiring and Team-building 10 points
Lesson Six : Training 10 points
Lesson Seven: Scheduling 10 points
Lesson Eight: Supervision, Counseling And Discipline 9 points
Lesson Nine: Controlling Food And Beverage Costs 10 points
Lesson Ten Assignment 2 points
Lesson Ten: Maximizing Revenue 10 points
Lesson Eleven Assignment 2 points
Lesson Eleven: Sanitation, Liability And Legal Considerations 10 points
The Final Exam 540 points
Business Management: Developing Your Team Resources
Business Management: Developing Your Team Resources
How to Make French Macarons
How to Make French Macarons
Aromatherapy Courses
Aromatherapy Courses
How to Use Slack Commands
How to Use Slack Commands
Image Consultant
Image Consultant
What are Channels and How to Use Them in Slack
What are Channels and How to Use Them in Slack
How to Use Direct-Private Messaging in Slack
How to Use Direct-Private Messaging in Slack
Bartending and Mixology 101
Bartending and Mixology 101
Time Management 101
Time Management 101
Pet Care Business
Pet Care Business
Tex Mex Cooking 101
Tex Mex Cooking 101
Team Building 101
Team Building 101
Drawing and Painting Courses
Drawing and Painting Courses
Strategic Planning
Strategic Planning