Online Class: Crisis Management 101
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| | Course Cost: 6 Month Subscription Course (no Certificate) = $40.00 Course with CEU Certificate* = $65.00 | * Instantly download, print, and share your CEU Certificate at course completion (additional shipping/handling charges apply for hard copy delivery).
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 Course Description Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals when addressing crisis management or emergency situations is vital for the safety and security of human life, revenues, and reputation. This course on crisis management offers students the basics in identifying, preventing, and controlling crisis situations. Crisis management basics, from preparation to training and compliance are discussed, as are various stages of a crisis, and the need to establish a crisis management team. Clearly identifying the roles and functions of each crisis management team member is essential for the ultimate success of contingency planning, which is also discussed. This course also helps students identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The importance of communication and making instant and effective decisions is also covered, as are a variety of emergency response scenarios; from planning evacuation from a local elementary school affected by an earthquake to a major hospital suffering a massive power outage to the threat of a rogue employee. Crisis management also depends on developing, assessing and determining consequences of contingency plans, and helps students identify the most common weaknesses found in many crisis management plans. Finally, the course concludes with guidance regarding damage control, the restoration of confidence in a business, company or entity, and offers students a basic checklist that may be utilized as a jumping off point for a crisis management team in a variety of business environments or public sector scenarios. Course Lessons |  | Lesson 1: What Is Crisis ManagementCrisis management, at its most basic definition and meaning, is the ability of employees, managers, or individuals in any type of atmosphere, scenario, or work environment to deal with an emergency or crisis. | Lesson 2: Identifying a CrisisThe basics of crisis management is that the process begins before a crisis occurs. It's established through careful examination and analysis of potential risks in any business or public environment. | Lesson 3: Crisis Management BasicsA crisis may be triggered by a rogue employee, the death of a CEO, mismanagement of funds or a variety of other scenarios that may come totally out of left field for many business managers. | Lesson 4: Crisis StagesIn most situations, a crisis is precipitated by warning signs. It's up to individuals to detect the signs, which may be overt or subtle. | Lesson 5: Establishing a Crisis Management TeamHaving a team in place to handle potential emergency situations is essential for most social environments, from elementary schools to universities and from small businesses to global corporations. | Lesson 6: The Role of the Crisis ManagerUnderstanding the basic functions of a crisis manager helps industry or business leaders determine the best person or persons for the job, depending on the size of the business or corporation, as well as social scenario. | Lesson 7: Putting Crisis Management Into ActionCrisis management can only be effective when it is practiced. However, it should also be understood that a crisis does not have to involve an immediate situation that can be resolved in a matter of minutes or hours. | Lesson 8: Psychology of Crisis Management DecisionsMaking crisis management decisions involves assembling data on an ongoing basis and making important decisions while at the same time maintaining open lines of communication. | Lesson 9: Emergency Response ScenariosDealing with emergency response situations means taking the time to plan, practice, and implement various responses in such environments. It's not enough to come up with one idea to deal with an emergency. | Lesson 10: Common Crisis Management Plan WeaknessesBecause no two crisis management plans are alike, crisis management team members should be aware of the most common weaknesses found in a variety of crisis management plans. | Lesson 11: Contingency PlansContingency plans are designed to help reduce the impact of a crisis or deal with various aspects of a crisis in an effort to reduce loss of revenue, ensure safety, deal with media, and maintain or improve media relations. | Lesson 12: Damage ControlDamage control is just that. It is containing the damage and loss of reputation, revenue, confidence, or loyalty between employees and managers or between consumers and suppliers. | Lesson 13: A Crisis Management ChecklistOrganization, information, and practice are the foundations of successful crisis management planning. |
Additional Information | Course Title | : | Crisis Management 101 | | CEU Value | : | | | Standard | : | Course Adheres to the ANSI/IACET 1-2007 Standard | | Accreditation | : | | | Languages | : | English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries | | Course Number | : | 8900056 | | Course Type | : | How To | | Course URL | : | | | Course Rating | : |  | | Instructor | : | | | Syllabus | : | | | Grading Policy | : | Earn a final grade of 70% or higher to receive a CEU Certificate documenting CEUs earned | | Assessment Method | : | Lesson assignments and review exams | | Duration | : | Continuous: Enroll anytime! | | Requirements | : | View Technical Requirements | | Course Fee | : | Basic Course: $40.00 (no CEU Certificate) | | | | | NOT FOR COLLEGE CREDIT This is a non-credit course, and is provided for your personal enrichment.
This course is not intended to be a substitute for any state, government, licensing, certification or educational requirements.
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