Course Description

This course reviews the fundamental skills that make up each person's ability to communicate effectively in both social and business settings.

We begin with an overview of the building blocks of communication, providing a foundation for understanding how each skill works together to allow individuals to function day by day. Conversational skills such active listening, empathy, and non-verbal communication will be explored in-depth; examination and useful strategies for mastering small talk; an understanding of the components that contribute to successful use of storytelling and humor; and the skill of improvisation and how it can be used to keep the conversation going when you feel at a loss for words. Additional topics are examined as well, including: providing helpful tips to learning the right balance of communication skills to use in speaking like a leader; the skills needed to initiate conversational flow with any person in any setting; and acquire strategies that can help anyone to manage anxiety that might arise in a social environment.

By the end of this course you will be able to incorporate many components that make up a masterful conversation. Mastering these conversation skills will also increase your confidence and self-awareness which may lead to positive opportunities in both your personal and business life.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what is meant by communication skills.
  • Describe methods you can use for small talk.
  • Describe methods for using storytelling and humor to engage people.
  • Describe techniques leaders use to communicate.
  • Recognize ways control the frame of a conversation.
  • Define what flow is in communication.
  • Summarize tips for dealing with social anxiety.
  • Describe social intelligence.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Exam 1 10 points
Exam 2 10 points
Lesson 3 Assignment 2 points
Exam 3 10 points
Lesson 4 Assignment 2 points
Exam 4 10 points
Exam 5 10 points
Exam 6 10 points
Exam 7 10 points
Exam 8 10 points
Lesson 9 Assignment 1 points
Exam 9 10 points
Lesson 10 Assignment 2 points
Exam 10 10 points
Exam 11 10 points
Exam 12 10 points
The Final Exam 60 points
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