Course Syllabus

 

Course Description

The Power of Effective Business Communication: A Comprehensive Guide

In an era where global collaboration and instant communication dominate the business world, the ability to convey one's ideas and intentions clearly and professionally becomes a non-negotiable asset. After all, in a realm where your written word often makes the first impression long before you do, who would willingly risk their professional stature due to poor writing? The stakes are even higher when you consider the potential of jeopardizing your company's credibility with less than impeccable communications to customers and stakeholders.

Introducing our comprehensive course on business communication, meticulously designed to transform your written communications from ordinary to exceptional. Delve into the intricacies of professional writing, from the foundational rules of grammar to the subtleties of tone and nuance.

For instance, have you ever paused, pondering whether 'affect' or 'effect' is suitable for a particular sentence? Or stumbled over the distinctions between 'except' and 'accept'? Such common dilemmas, though seemingly trivial, can significantly impact the perceived quality of your writing. Through detailed examples and thorough explanations, we'll navigate these linguistic intricacies, ensuring you not only learn but master them.

Our course doesn't just equip you with the knowledge; it offers an insight into the psyche of your readers. Understanding your audience is paramount; recognizing their expectations, preferences, and reservations enables you to craft messages that resonate and elicit desired responses.

Dive into a detailed curriculum, structured to provide holistic training:

  • Lesson 1: The High Cost of Poor Writing: Realizing its Impact on Business.
  • Lesson 2: Foundations of Business Writing: Setting the Stage for Excellence.
  • Lesson 3: Crafting Messages with the Reader in Mind: Building Accessibility and Relevance.
  • Lesson 4: The Pillars of Grammar: Spelling and Punctuation.
  • Lesson 5: Striking the Right Chord: Determining and Maintaining Tone.
  • Lesson 6: Navigating the Minefield: Avoiding Discriminatory Language.
  • Lessons 7-9: Writing with Purpose: Specialized Business Communications from Letters to Memos.
  • Lessons 10-12: The Digital Age Correspondence: Crafting Perfect Emails with Etiquette.
  • Lessons 13 & 14: Making First Impressions Count: Resumes and Application Letters.
  • Lesson 15: The Final Touch: Proofreading and Editing Techniques.
  • Lessons 16-18: Principles and Advanced Concepts: A Deep Dive into Writing Rules and Punctuation.
  • Lesson 19: Beyond the Course: Additional Writing Resources.

Ideal for a diverse audience, from budding professionals like assistants and secretaries to seasoned veterans like executives and senior managers, this course promises a significant enhancement in your communication skills, irrespective of your current proficiency level.

To sum it up, as professionals, we owe it to ourselves and our organizations to communicate with precision, clarity, and elegance. Our course stands as a testament to the idea that the art of effective business communication, while intricate, can be mastered with the right guidance. Join us on this enlightening journey, and watch as every word you pen thereafter carries the weight and grace of a seasoned professional.

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe ways to manage your business writing.
  • Describe editing tools used to making your message more accessible to the reader.
  • Summarize basic spelling and punctuation rules.
  • Describe what your tone should be in business writing.
  • Describe how to be politically correct in your business writing.
  • Demonstrate acceptable methods for writing business letters.
  • Demonstrate acceptable methods for writing business memos.
  • Demonstrate how to write acceptable business emails and proper email etiquette.
  • Demonstrate how to correctly write and format resumes and application letters.
  • Describe the three major writing rules when writing for business.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Lesson 1 Assignment: Introduce Yourself 1 points
Lesson 1 Quiz 7 points
Lesson 2: Assignment: Proposal 10 points
Lesson 2 Quiz 8 points
Lesson 3 Assignment: Start-Up Sheet 25 points
Lesson 3 Quiz 8 points
Lesson 4 Quiz 9 points
Lesson 4 Exam: Verbs 10 points
Lesson 4 Exam: Spelling 20 points
Lesson 4 Exam: Periods 20 points
Lesson 4 Exam: Punctuation 1 15 points
Lesson 4 Exam: Punctuation 2 20 points
Lesson 5 Assignment: Tone 20 points
Lesson 5 Quiz 8 points
Lesson 6 Assignment 20 points
Lesson 6 Quiz 7 points
Assignment 7-1: Sympathy Letter 25 points
Assignment 7-2: Resignation Letter 25 points
Assignment 7-3 Complaint Letter 25 points
Lesson 7 Quiz 9 points
Lesson 8: Practice Exercise 25 points
Lesson 8 Exam 9 points
Lesson 9 Assignment: Practice Exercise 25 points
Lesson 9 Exam 10 points
Lesson 10 Assignment A: Business Notes Writing 25 points
Lesson 10 Exam 10 points
Lesson 11 Assignment 20 points
Assignment 11-1: Meeting Email 25 points
Lesson 11 Quiz 10 points
Lesson 11 Exam Addition 10 points
Lesson 12 Assignment: Email Writing 25 points
Lesson 12 Exam 10 points
Lesson 13: Resume Formats 2 points
Lesson 13 Exam 10 points
Lesson 14 Assignment: Application Letter Writing 25 points
Lesson 14 Exam 8 points
Lesson 15 Exam 11 points
Lesson 16 Exam 10 points
Lesson 17 Exam 10 points
Lesson 18 Exam 10 points
Lesson 19 Exam 10 points
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