Course Description
Qualified restaurant managers are always in demand. They earn salaries far above the national average ($45K-$60K and higher), receive generous benefit packages and bonuses, rapid promotions and opportunities for travel. But that's really just the "icing on the cake". Restaurant managers learn, apply and continually improve a myriad of business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food and beverage preparation and accounting are all in a day's work...you'll truly 'have a finger in every pie'. In addition, you'll meet, interact with and satisfy every conceivable restaurant guest, and have the opportunity to be a true leader, a role model and a positive force in the lives of hundreds of your associates.
And let's not forget those autographed photos of you with Jack Nicholson or Tiger Woods, thanking you for one of their best nights on the town in a long time.
Ready to Dig In?
- Completely Online
- Self-Paced
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Learning Outcomes
- Summarize the components of the restaurant business.
- Summarize goals, safety and profits.
- Describe customer service essentials.
- Summarize guest recovery and problematic guests.
- Describe hiring and team-building.
- Summarize training.
- Summarize scheduling.
- Describe supervision, counseling and discipline.
- Describe controlling food and beverage costs.
- Summarize maximizing revenue.
- Summarize sanitation, liability and legal considerations.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
| Assessment | Points |
|---|---|
| Lesson One Assignment | 2 points |
| Lesson One: Overview of the House | 8 points |
| Lesson Two: Goals, Safety and Profits | 9 points |
| Lesson Three: Customer Service Essentials | 8 points |
| Lesson Four Assignment | 2 points |
| Lesson Four: Guest Recovery and Problematic Guests | 10 points |
| Lesson Five Assignment | 2 points |
| Lesson Five: Hiring and Team-building | 10 points |
| Lesson Six : Training | 10 points |
| Lesson Seven: Scheduling | 10 points |
| Lesson Eight: Supervision, Counseling And Discipline | 9 points |
| Lesson Nine: Controlling Food And Beverage Costs | 10 points |
| Lesson Ten Assignment | 2 points |
| Lesson Ten: Maximizing Revenue | 10 points |
| Lesson Eleven Assignment | 2 points |
| Lesson Eleven: Sanitation, Liability And Legal Considerations | 10 points |
| The Final Exam | 540 points |
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