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Class Syllabus: Restaurant Management 101

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Office Hours: Continuous
Course Meeting Times: Continuous
 

Course Description

 

restaurant

Qualified restaurant managers are always in demand. They earn salaries far above the national average ($45K-$60K and higher), receive generous benefit packages and bonuses, rapid promotions and opportunities for travel. But that's really just the "icing on the cake". Restaurant managers learn, apply and continually improve myriad business skills adaptable to scores of other industries. Sales, marketing, human resources, customer service, shipping and receiving, maintenance, food & beverage preparation and accounting are all in a day's work...you'll truly 'have a finger in every pie'. In addition, you'll meet, interact with and satisfy every conceivable restaurant guest, and have the opportunity to be a true leader, a role model and a positive force in the lives of hundreds of your associates.

And let's not forget those autographed photos of you with Jack Nicholson or Tiger Woods, thanking you for one of their best nights on the town in a long time.

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Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

 
  • Lesson One : Overview of the House
  • Lesson Two: Goals, Safety and Profits
  • Lesson Three: Customer Service Essentials
  • Lesson Four: Guest Recovery and Problematic Guests
  • Lesson Five: Hiring and Team-building
  • Lesson Six : Training
  • Lesson Seven: Scheduling
  • Lesson Eight: Supervision, Counseling And Discipline
  • Lesson Nine: Controlling Food And Beverage Costs
  • Lesson Ten: Maximizing Revenue
  • Lesson Eleven: Sanitation, Liability And Legal Considerations

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class.

Grading Policy

Each lesson will include a lesson review quiz along with one or two assignments. Students will successfully complete this course with 70% or better.
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Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize the components of the restaurant business.
  • Summarize goals, safety and profits.
  • Describe customer service essentials.
  • Summarize guest recovery and problematic guests.
  • Describe hiring and team-building.
  • Summarize training.
  • Summarize scheduling.
  • Describe supervision, counseling and discipline.
  • Describe controlling food and beverage costs.
  • Summarize maximizing revenue.
  • Summarize sanitation, liability and legal considerations, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

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