Hotel Management 101
with CEU Certificate*
Course DescriptionHotel Management will provide a realistic look at every major portion of the hotel business which will help anyone planning or currently pursuing one of the many different career opportunities available in this burgeoning and dynamic industry.A great hotel manager leads by example. Like any business intent on survival and success, the hospitality industry requires insight into the financial aspect of every facet and every detail. Hotel Management is a course for those who wish to enjoy both personal and professional success in the hospitality industry; and need to have a more than casual understanding of the business and financial operations of the industry.Hotels and motels are not only places where a guest can obtain tasty food and comfortable lodging, they are an integral part of community life, with facilities for meetings, entertainment, and personal services. The career choices for a person seeking a job in the hospitality industry are vast: guest service manager, head chef, front office clerk, security officer, banquet manager, bookkeeper, concierge and many more opportunities that can be personally satisfying and financially rewarding. Renewed business travel, and domestic and foreign tourism will boost employment growth of lodging managers in full-service hotels.Additional demands for managers are expected in suite hotels. Business customers are willing to pay more for rooms with kitchens and suites that are spacious enough to conduct small meetings in. Other trainee and managerial opportunities will be available in large full-service hotels offering restaurants, fitness centers, ample meeting rooms and play areas for children, among other amenities.
The hospitality industry offers today's young men and women an interesting and exciting career. Management of a hotel or restaurant calls for a wide range of capabilities. For those wishing a rewarding and challenging life of service to others, a future in the hospitality field should be seriously considered.
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
- Completely Online
- Instructor Feedback
- IACET CEUs
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
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Lesson 1: History and Profile of the Hospitality IndustryThis lesson describes the evolution of the hotel, the different types, and the managerial aspects.
Lesson 2: Setting Goals and ObjectivesThis lesson describes a manager's duties, job opportunities, and educational programs and financial aid available.
Lesson 3: Managing PeopleThis lesson describes the different job positions in the hotel, managerial duties, and sales and marketing techniques.
Lesson 4: Invest Time In Your PersonnelThis lesson discusses interviewing, training, and motivational aspects when hiring employees.
Lesson 5: The Reservation ExperienceThis lesson covers reservations, customer special requests, travel agencies, and cancellations.
Lesson 6: Guest Accounting PracticesThis lesson describes the different methods of payment, credit limits, and the special needs of a casino hotel.
Lesson 7: Managing Guest ServicesThis lesson addresses guest amenities, room rates, and preventing problems.
Lesson 8: Food and Beverage ManagementThis lesson covers everything from planning menus and cooks to meeting and convention planning.
Lesson 9: Hotel EnvironmentThis lesson deals with staff issues and hotel security.
Lesson 10: How Outstanding Managers Beat Work OverloadThis lesson explains how to separate work from home life, and which area you would be most comfortable in the hotel management.
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
Course Title: Hotel Management 101Course Number: 33024Languages: English - United States, Canada and other English speaking countriesCourse Type: Professional DevelopmentCEU Value: 0.5 IACET CEUs (Continuing Education Units)CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earnedAssessment Method: Lesson assignments and review examsSyllabus: View SyllabusDuration: Continuous: Enroll anytime!Requirements: View Technical RequirementsCourse Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Learning OutcomesBy successfully completing this course, students will be able to:
- Describe the history and profile of the hospitality industry.
- Summarize setting goals and objectives.
- Describe managing people.
- Summarize the reservation experience.
- Summarize guest accounting practices.
- Describe managing guest services.
- Describe food and beverage management.
- Describe the hotel environment.
- Describe how outstanding managers beat work overload, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Lesson 1 Assignment Assignment 1 Lesson 1 Review Exam 7 Lesson 2 Assignment Assignment 2 Lesson 2 Review Exam 9 Lesson 3 Review Exam 10 Lesson 4 Review Exam 10 Lesson 5 Assignment Assignment 2 Lesson 5 Review Exam 9 Lesson 6 Review Exam 10 Lesson 7 Review Exam 9 Lesson 8 Assignment Assignment 2 Lesson 8 Review Exam 7 Lesson 9 Assignment Assignment 2 Lesson 9 Review Exam 10 Lesson 10 Review Exam 9 Final Exam Exam 84 Total Points: 183
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