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Hotel Management 101


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Course Description

Hotel Management will provide a realistic look at every major portion of the hotel business which will help anyone planning or currently pursuing one of the many different career opportunities available in this burgeoning and dynamic industry.
 
A great hotel manager leads by example.  Like any business intent on survival and success, the hospitality industry requires insight into the financial aspect of every facet and every detail.  Hotel Management is a course for those who wish to enjoy both personal and professional success in the hospitality industry; and need to have a more than casual understanding of the business and financial operations of the industry.
 
Hotels and motels are not only places where a guest can obtain tasty food and comfortable lodging, they are an integral part of community life, with facilities for meetings, entertainment, and personal services.  The career choices for a person seeking a job in the hospitality industry are vast:  guest service manager, head chef, front office clerk, security officer, banquet manager, bookkeeper, concierge and many more opportunities that can be personally satisfying and financially rewarding.  Renewed business travel, and domestic and foreign tourism will boost employment growth of lodging managers in full-service hotels.
 
Additional demands for managers are expected in suite hotels.  Business customers are willing to pay more for rooms with kitchens and suites that are spacious enough to conduct small meetings in.  Other trainee and managerial opportunities will be available in large full-service hotels offering restaurants, fitness centers, ample meeting rooms and play areas for children, among other amenities.
Hotel lobby

The hospitality industry offers today's young men and women an interesting and exciting career.  Management of a hotel or restaurant calls for a wide range of capabilities.  For those wishing a rewarding and challenging life of service to others, a future in the hospitality field should be seriously considered.

  • Completely Online
  • Self-Paced
  • Instructor Feedback
  • IACET CEUs
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the history and profile of the hospitality industry.
  • Know setting goals and objectives.
  • Describe managing people.
  • Know the reservation experience.
  • Know guest accounting practices.
  • Describe managing guest services.
  • Describe food and beverage management.
  • Describe the hotel environment.
  • Describe how outstanding managers beat work overload, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 
 
IACET Accredited Provider
Universal Class, Inc. has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Accredited Provider status, Universal Class, Inc. is authorized to offer IACET CEUs for its courses that qualify under the ANSI/IACET Standard.
 
 
 

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Course Lessons

7/29/2016 10:53:10 AM

Lesson 1: History and Profile of the Hospitality Industry

This lesson describes the evolution of the hotel, the different types, and the managerial aspects. 8Total Points
  • Lesson 1 Video
  • Take Poll: Top Ten Hotel and Lodging Associations
  • Complete Assignment: Lesson 1 Assignment
  • Complete Exam: Lesson 1 Review

Lesson 2: Setting Goals and Objectives

This lesson describes a manager's duties, job opportunities, and educational programs and financial aid available. 11Total Points
  • Lesson 2 Video
  • Review Article: The role of hotel manager and their remuneration
  • Review Article: Jobs showing responsiblities of hotel manager
  • Review Article: Hospitality Management Programs
  • Take Poll: Being a Hotel Manager
  • Complete Assignment: Lesson 2 Assignment
  • Complete Exam: Lesson 2 Review

Lesson 3: Managing People

This lesson describes the different job positions in the hotel, managerial duties, and sales and marketing techniques. 10Total Points
  • Lesson 3 Video
  • Review Article: Managerial Positions
  • Review Article: Qualities of Good Hotel Manager
  • Take Poll: Using Proper Words
  • Complete Exam: Lesson 3 Review

Lesson 4: Invest Time In Your Personnel

This lesson discusses interviewing, training, and motivational aspects when hiring employees. 10Total Points
  • Lesson 4 Video
  • Review Article: Conducting Interview
  • Review Article: Benefits of Employee Training
  • Review Article: Myths about Employee Motivation
  • Review Article: Example of Maintenance Software
  • Take Poll: What Motivates you?
  • Complete Exam: Lesson 4 Review

Lesson 5: The Reservation Experience

This lesson covers reservations, customer special requests, travel agencies, and cancellations. 11Total Points
  • Lesson 5 Video
  • Review Article: Tasks of Front Office Attendent
  • Review Article: Front Office Supervisor's responsiblity
  • Review Article: A Typical Cancellation Policy
  • Complete Assignment: Lesson 5 Assignment
  • Complete Exam: Lesson 5 Review

Lesson 6: Guest Accounting Practices

This lesson describes the different methods of payment, credit limits, and the special needs of a casino hotel. 10Total Points
  • Lesson 6 Video
  • Complete Exam: Lesson 6 Review

Lesson 7: Managing Guest Services

This lesson addresses guest amenities, room rates, and preventing problems. 9Total Points
  • Lesson 7 Video
  • Review Article: Duties of Hotel Guest Service Representatives
  • Review Article: Amenities in a Typical Hotel
  • Complete Exam: Lesson 7 Review

Lesson 8: Food and Beverage Management

This lesson covers everything from planning menus and cooks to meeting and convention planning. 9Total Points
  • Lesson 8 Video
  • Review Article: Hotel chefs draw on broad range of experience
  • Review Article: Star Attraction
  • Review Article: Event Planning at Taj
  • Complete Assignment: Lesson 8 Assignment
  • Complete Exam: Lesson 8 Review

Lesson 9: Hotel Environment

This lesson deals with staff issues and hotel security. 12Total Points
  • Lesson 9 Video
  • Review Article: Hotel Rating System
  • Complete Assignment: Lesson 9 Assignment
  • Complete Exam: Lesson 9 Review

Lesson 10: How Outstanding Managers Beat Work Overload

This lesson explains how to separate work from home life, and which area you would be most comfortable in the hotel management. 93Total Points
  • Lesson 10 Video
  • Review Article: Burnout In Frontline Service Jobs
  • Take Poll: Your Opinion Matters: Course Rating
  • Take Survey: Final Course Survey
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 10 Review
  • Complete Exam: Final Exam
183
Total Course Points

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
 
Course Title: Hotel Management 101
Course Number: 33024
Languages: English - United States, Canada and other English speaking countries
Category:
Course Type: Professional Development
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: $50.00 (no CEU Certification) || with CEU Certification: $75.00

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