Online Class: Delegation Skills

no certificate
with CEU Certificate*
Course Description
The Etiquette of Delegation Skills
Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop.
Letting go is what it's all about. But though giving up usually means losing, getting less, taking the back seat, with the right parameters, delegation will give you the freedom to do more with increased efficiency and effectiveness.
This class will afford an understanding of the advantages of delegation, clarify appropriate and effective methods for carrying it out, including guidelines for assessment, motivation, and continual success. In fourteen lessons you will move from being a manger trying to do it all and burning out, to becoming a manager who can successfully and purposefully delegate.
Course Requirements
Course Topics
Lesson 1: What is Delegation?
Lesson 2: 5 Ways to Delete Tasks and Why You Should
Lesson 3: The 10 Step Process for Effective Delegation
Lesson 4: Communication: How to Give Better Instructions for Better Results
Lesson 5: Feedback: How to Ask Questions and Listen
Lesson 6: Common Delegation Issues and How to Avoid Them
Lesson 7: Setting Standards and Expectations for Excellent Performance
Lesson 8: How to Motivate Your Staff Regularly
Lesson 9: Management by Objective
Lesson 10: Building Confidence in Your Staff
Lesson 11: How to Delegate Decision Making
Lesson 12: Assessing and Providing Feedback
Lesson 13: Reverse Delegation- How it Happens, How to Prevent & Avoid
Lesson 14: 10 Qualities of a Successful Manager to Increase Output and Quality Through Delegation
Course Materials
Grading Policy
Learning Outcomes
- Define what delegation is for the purposes of this course.
- Describe 5 ways to delete tasks and why you should.
- Know the 10-step process for effective delegation.
- Know communication techniques that help successful delegation.
- Identify feedback requirements for successful delegation.
- Describe common delegation issues and how to avoid them.
- Know setting standards and expectations for excellent performance.
- Describe how to motivate your staff regularly.
- Demonstrate management by objective.
- Describe methods for building confidence in your staff.
- Demonstrate how to delegate decision making.
- Describe methods for assessing and providing feedback.
- Define reverse delegation - how it happens, how to prevent and avoid.
- Know 10 qualities of a successful manager to increase output and quality through delegation, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
Assessment | Points |
---|---|
An Introduction | 1 |
Lesson 1 Assignment | 1 |
Exam 1 | 10 |
Lesson 2 Assignment | 1 |
Exam 2 | 8 |
Lesson 3 Assignment | 1 |
Exam 3 | 10 |
Exam 4 | 10 |
Lesson 5 Assignment | 1 |
Exam 5 | 10 |
Exam 6 | 9 |
Lesson 7 Assignment | 1 |
Exam 7 | 10 |
Exam 8 | 10 |
Lesson 9 Assignment | 1 |
Exam 9 | 10 |
Lesson 10 Assignment | 1 |
Exam 10 | 10 |
Lesson 11 Assignment | 1 |
Exam 11 | 9 |
Lesson 12 Assignment | 1 |
Exam 12 | 10 |
Lesson 13 Assignment | 1 |
Exam 13 | 9 |
Exam 14 | 10 |
Total Points: | 146 |
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