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Course Syllabus: Delegation Skills


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Course Description

The Etiquette of Delegation Skills

Delegation of the very work for which you are both responsible and accountable, that you have spent emotional energy to acquire, and in which you have invested education and experience, is a difficult skill to develop. 

Letting go is what it's all about.  But though giving up usually means losing, getting less, taking the back seat, with the right parameters, delegation will give you the freedom to do more with increased efficiency and effectiveness. 

This class will afford an understanding of the advantages of delegation, clarify appropriate and effective methods for carrying it out, including guidelines for assessment, motivation, and continual success.  In fourteen lessons you will move from being a manger trying to do it all and burning out, to becoming a manager who can successfully and purposefully delegate.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

Lesson 1: What is Delegation?

Lesson 2: 5 Ways to Delete Tasks and Why You Should

Lesson 3: The 10 Step Process for Effective Delegation

Lesson 4: Communication: How to Give Better Instructions for Better Results

Lesson 5: Feedback: How to Ask Questions and Listen

Lesson 6: Common Delegation Issues and How to Avoid Them

Lesson 7: Setting Standards and Expectations for Excellent Performance

Lesson 8: How to Motivate Your Staff Regularly

Lesson 9: Management by Objective

Lesson 10: Building Confidence in Your Staff

Lesson 11: How to Delegate Decision Making

Lesson 12: Assessing and Providing Feedback

Lesson 13: Reverse Delegation- How it Happens, How to Prevent & Avoid

Lesson 14: 10 Qualities of a Successful Manager to Increase Output and Quality Through Delegation

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class.

Grading Policy

Each lesson will include a lesson review quiz along with an assignments. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what delegation is for the purposes of this course.
  • Describe 5 ways to delete tasks and why you should.
  • Know the 10-step process for effective delegation.
  • Know communication techniques that help successful delegation.
  • Identify feedback requirements for successful delegation.
  • Describe common delegation issues and how to avoid them.
  • Know setting standards and expectations for excellent performance.
  • Describe how to motivate your staff regularly.
  • Demonstrate management by objective.
  • Describe methods for building confidence in your staff.
  • Demonstrate how to delegate decision making.
  • Describe methods for assessing and providing feedback.
  • Define reverse delegation - how it happens, how to prevent and avoid.
  • Know 10 qualities of a successful manager to increase output and quality through delegation, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
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Assessment Guide

An Introduction1
Lesson 1 Assignment1
Exam 110
Lesson 2 Assignment1
Exam 28
Lesson 3 Assignment1
Exam 310
Exam 410
Lesson 5 Assignment1
Exam 510
Exam 69
Lesson 7 Assignment1
Exam 710
Exam 810
Lesson 9 Assignment1
Exam 910
Lesson 10 Assignment1
Exam 1010
Lesson 11 Assignment1
Exam 119
Lesson 12 Assignment1
Exam 1210
Lesson 13 Assignment1
Exam 139
Exam 1410
Total Points:146
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