Course Syllabus

 

Course Description

Anyone interested in beginning a profession as a travel agent should first determine the type of skills, training and certification necessary to provide travel services for clients--whether you work at an established travel agency, as an independent contractor, or as a home-based travel agent.

This course offers both the history and future prospects of the travel industry as well as discusses different types of travel enjoyed by individuals, including domestic and international travel and travel by land, air, and sea. Popular travel services will also be explored, including escorted and self-directed tours and cruises. We'll also talk about travel technology that helps not only travel agents but also clients to get the most for their money regardless of their chosen type of travel.

This travel agent course also introduces students to the office and business needs of a home-based travel agent. It will show you how to make use of computer reservations systems, and how to bank your business, develop small business know-how and will provide tips and strategies that will enhance the success of your new business while at the same time offering clients well-planned vacations.

Students of this course will also learn the basics about passports and visas and various regulations and restrictions determined by embassies around the world--offering customers and clients up-to-date travel warnings and alerts that ensure ultimate safety and security.

Additionally, students completing this course will understand how a travel agent is able to match travel and personalities to a multitude of travel options and opportunities that take into consideration budgets, needs, and desires of the traveler. Avoiding problems or conflicts with clients and helping clients deal with unforeseeable situations are also covered, as is the importance of consistently researching new technologies in the travel industry that will help build and enhance your career as a successful travel agent.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what a travel agent does and determine whether or not this is a career for you.
  • Define the types of travel.
  • Identify travel agent skills.
  • Describe popular travel services.
  • Summarize travel technology.
  • Describe using computer reservations systems.
  • Summarize home-based travel agents.
  • Describe financial matters, marketing, and promotional methods.
  • Describe and sell various travel tours.
  • Summarize dealing with passports and visas.
  • Describe matching travelers to travel options.
  • Summarize best ways for finding a job as a travel agent.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
Lesson 1 Assignment 2 points
Quiz for Lesson 1: Introduction to the Travel Profession 10 points
Lesson 2 Assignment 2 points
Quiz for Lesson 2: Types of Travel 10 points
Lesson 3 Assignment 10 points
Quiz for Lesson 3 : Travel Agent Skills 9 points
Lesson 4 Assignment 2 points
Quiz for Lesson 4 : Popular Travel Services 10 points
Quiz for Lesson 5: Travel Technology 9 points
Quiz for Lesson 6: Using Computer Reservations Systems 10 points
Quiz for Lesson 7 : Home-Based Travel Agents 10 points
Quiz for Lesson 8: Financial Matters 10 points
Lesson 9 Assignment 2 points
Quiz for Lesson 9: Marketing and Promotion 10 points
Quiz for Lesson 10 : Tours Know - How 10 points
Lesson 11 Assignment 2 points
Quiz for Lesson 11: Dealing with Passports and Visas 10 points
Lesson 12 Assignment 2 points
Quiz for Lesson 12: Matching Travelers to Travel Options 10 points
Quiz for Lesson 13: Finding a Job As a Travel Agent 10 points
The Final Exam 64 points
Telephone Skills and Quality Customer Service
Telephone Skills and Quality Customer Service
Handling Issues in Managing a Help Desk for Business
Handling Issues in Managing a Help Desk for Business
Mastering Sales Skills 101
Mastering Sales Skills 101
Dealing with Training and Motivating in Retail Management
Dealing with Training and Motivating in Retail Management
Customer Service Help: Learning How to Listen
Customer Service Help: Learning How to Listen
How to Use E-mail An Effective Part of Your Customer Service
How to Use E-mail An Effective Part of Your Customer Service
Needed Leadership Skills for Call Center Management
Needed Leadership Skills for Call Center Management
Understanding Customer Relationship Management
Understanding Customer Relationship Management
Customer Relationship Management
Customer Relationship Management
Customer Service 101
Customer Service 101
French Culture 101
French Culture 101
Spanish Cooking 101
Spanish Cooking 101