Unlock a world of opportunities with dynamic, confident communication through our transformative Business Writing course. Imagine your words captivating audiences, commanding respect, and propelling you to new professional heights. This course is your gateway to mastering the art of impactful business communication, equipping you with skills essential for success in today's competitive landscape. Dive into a journey that reshapes not only your writing but your entire career trajectory, enabling you to forge stronger connections, overcome challenges, and realize your ambitions. Elevate every email, report, and memo with clarity and precision that sets you apart. Don't just adapt--excel. Enroll today and transform your potential into undeniable professional prowess, where every word works for you.
Lesson 1: Write Right: How Poor Writing Hurts Business
The quality of your business writing can significantly affect your career and company's reputation. Focus on clear, concise, and error-free communication to maintain credibility and professionalism.
Lesson 1-
Lesson 1 Quiz+
How Bad Business Writing Is Bad For Your Business
Lesson 1 Assignment: Introduce Yourself+
Lesson 1 Assignment: Introduce Yourself
Lesson 2: Crafting Clear Messages: The Essentials of Business Writing
Business writing targets a varied audience with the objective of initiating action, requiring a clear understanding of who the readers are. This lesson covers key steps such as audience analysis, thought organization, and overcoming writer's block to craft impactful communications.
Lesson 2-
Lesson 2 Quiz+
Getting Started on Business Writing
Lesson 2: Assignment: Proposal+
Lesson 2: Assignment: Proposal
Lesson 3: Crafting Reader-Friendly Business Documents
A strong introduction captures the reader's interest and sets clear expectations for a business document, which should logically progress through well-structured paragraphs. Strategic use of blank spaces and proper margins enhances visual appeal and accessibility for the reader.
Lesson 3-
Lesson 3 Quiz+
Making the Message Accessible to the Reader
Lesson 3 Assignment: Start-Up Sheet+
Lesson 3 Assignment: Start-Up Sheet
Lesson 4: Mastering Business Writing: The Power of Spelling and Punctuation
With spelling and grammar being vital to professional image, this lesson debunks the security of spell-checkers and stresses the importance of manual revision. Common pitfalls in business writing, such as the misuse of words and reliance on jargon, can alienate readers, but following basic rules can enhance communication clarity.
Lesson 4-
Lesson 4 Quiz+
Spelling and Punctuation in Business Writing
Lesson 4 Exam: Verbs+
Lesson 4 Exam: Verbs
Lesson 4 Exam: Periods+
Lesson 4 Exam: Periods
Lesson 4 Exam: Spelling+
Lesson 4 Exam: Spelling
Lesson 4 Exam: Punctuation 1+
Lesson 4 Exam: Punctuation 1
Lesson 4 Exam: Punctuation 2+
Lesson 4 Exam: Punctuation 2
Lesson 5: Tailoring Your Written Voice in Professional Documents
The lesson highlights the importance of setting the right tone in written business communications, as it's essential for conveying the intended message accurately without the aid of nonverbal signals. Tone adjustment involves thinking from the reader's perspective and ensuring sensitivity to cultural and contextual nuances.
Lesson 5-
Lesson 5 Quiz+
Determining the Tone of your communication
Lesson 5 Assignment: Tone+
Lesson 5 Assignment: Tone
Lesson 6: Discrimination-Free Business Writing
The lesson offers guidance on maintaining professional correspondence free from discriminatory language, emphasizing neutral salutations and titles. Acknowledging the evolution of societal norms, it advises against outdated terms that could harm reputation in cross-cultural settings.
Lesson 6-
Lesson 6 Quiz+
Be Politically Correct - How to Avoid Non-Discriminatory Language in Business Communications
Lesson 6 Assignment+
Lesson 6 Assignment
Lesson 7: Business Correspondence Essentials
Different styles of business letters, like the block, modified block, and semi-block formats, emphasize layout variation but share a consistent focus on clarity and professionalism. While a warm introductory manner is suggested for most writings, sensitive messages require strategic phrasings, including indirect communication of bad news to cushion the impact.
Lesson 7-
Lesson 7 Quiz+
Business Writing for Special Purposes
Assignment 7-1: Sympathy Letter+
Assignment 7-1: Sympathy Letter
Assignment 7-2: Resignation Letter+
Assignment 7-2: Resignation Letter
Assignment 7-3 Complaint Letter+
Assignment 7-3 Complaint Letter
Lesson 8: Writing Letters with the Reader in Mind
A successful business letter combines professionalism with a personal touch, ensuring the reader's perspective is prioritized over the writer's preferences. By following structured steps--from drafting to proofreading--writers can create letters that are respectful, precise, and free of jargon or sarcasm.
Lesson 8-
Lesson 8 Exam+
Lesson 8 exam
Lesson 8: Practice Exercise+
Lesson 8: Practice Exercise
Lesson 9: Communicate with Clarity: The Art of Memo Writing
The art of writing a business memo lies in its simplicity and precision, using clear subject lines, structured content, and a professional tone suited for its readers. Effective memos enable concise and impactful communication, ensuring that key details are conveyed and understood without unnecessary embellishments.
Lesson 9-
Lesson 9 Exam+
Lesson 9 exam
Lesson 9 Assignment: Practice Exercise+
Lesson 9 Assignment: Practice Exercise
Lesson 10: Effective Strategies for Personalized Professional Messaging
Crafting personal business notes enhances professional relationships by conveying gratitude, condolences, or motivation concisely and with a personal touch. Ensure the notes are brief, formal or informal as appropriate, handwritten or typed, and meticulously proofread to maintain integrity.
Lesson 10-
Lesson 10 Exam+
Lesson 10 exam
Lesson 10 Assignment A: Business Notes Writing+
Lesson 10 Assignment A: Business Notes Writing
Lesson 11: Mastering the Craft: Unveiling the Anatomy of a Perfect E-mail
With e-mail serving as a primary communication method, the lesson discusses the necessity of e-mail etiquette to enhance professionalism, efficiency, and safeguard against legal liabilities. It provides detailed recommendations for crafting precise, respectful, and readable e-mails to facilitate business communication and prevent potential conflicts.
Lesson 11-
Lesson 11 Quiz+
Anatomy of a Perfect Email
Lesson 11 Exam Addition+
Lesson 11 Exam Addition
Lesson 11 Assignment+
Lesson 11 Assignment
Assignment 11-1: Meeting Email+
Assignment 11-1: Meeting Email
Lesson 12: Efficient and Effective E-Mail Practices
Writing business e-mails requires a balance between brevity and clarity, mirroring printed memos but with added precision due to their potential permanence and accessibility. Essential tips include using proper salutations, avoiding informal abbreviations, and ensuring your message is relevant to all recipients.
Lesson 12-
Lesson 12 Exam+
Lesson 12 exam
Lesson 12 Assignment: Email Writing+
Lesson 12 Assignment: Email Writing
Lesson 13: Writing a Winning Resume
Structuring a resume involves gathering and evaluating your educational background, work history, and skills to decide which details are most significant for the target job. The format, whether chronological or functional, depends on your career path and the impression you wish to convey to potential employers.
Lesson 13-
Lesson 13 Exam+
Lesson 13 exam
Lesson 13: Resume Formats+
Lesson 13: Resume Formats
Lesson 14: Mastering Your Application Letter: Tips for Success
A standout application letter functions as a sales pitch for your skills and personality, serving to grab attention and communicate your fit for the job. Customizing it with the correct contact details and pertinent qualifications will aid in moving on to the interview stage.
Lesson 14-
Lesson 14 Exam+
Lesson 14 exam
Lesson 14 Assignment: Application Letter Writing+
Lesson 14 Assignment: Application Letter Writing
Lesson 15: Refine Your Writing
The lesson underscores the necessity of proofreading and editing, essential for crafting professional documents, by emphasizing the importance of setting written work aside before reviewing it to gain clarity and catch errors. It provides a detailed guide through the stages of writing, editing, and proofreading, underscoring the necessity to distinguish between the two and offering insights into improving document quality through these practices.
Lesson 15-
Lesson 15 Exam+
Lesson 15 Exam
Lesson 16: Three Essential Writing Commandments
Understanding the historical background and current perspectives on split infinitives, ending sentences with prepositions, and starting with conjunctions provides guidance on enhancing business writing. The lesson encourages balancing rule adherence with context-specific readability for effective communication.
Lesson 16-
Lesson 16 Exam+
Lesson 16 Exam
Lesson 17: The Art and Science of Crafting Perfect Documents
Organizing information before writing ensures clarity, while proper grammar and punctuation enhance effective communication. Maintaining a positive tone and creating visually appealing documents bolster professional presentation.
Lesson 17-
Lesson 17 Exam+
Lesson 17 Exam
Lesson 18: Punctuate Like a Pro
Proper punctuation transforms written communication by ensuring sentences are clear and comprehensible, which is critical for professional business writing. Familiarity with punctuation marks like commas, colons, semicolons, and apostrophes elevates the quality of text, making information more accessible and impactful.
Lesson 18-
Lesson 18 Exam+
Lesson 18 Exam
Lesson 19: Efficiently Utilizing Business Writing Resources
Mastering business writing is a continuous learning journey made easier with a variety of online and offline resources that are just a click away. By familiarizing yourself with helpful reference tools, you can enhance your writing skills without memorizing every rule.
Lesson 19-
Lesson 19 Exam+
Lesson 19 Exam
In This Course
19 Hours average completion time
1.9 CEUs
19 Lessons
41 Exams & Assignments
284 Discussions
19 Videos
34 Reference Files
10 Articles
Mobile Friendly
Last Updated May 2021
Description
We live in a world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the embarrassment of sending out a poorly written email to your peers? Can you risk sending out badly written communications to customers and putting your company's reputation on the line? Of course not, no one aspires to be a bad writer. No one wants to communicate badly.
This crash course in business communication may help remedy your writing woes. From the basic do's and don'ts of business communication to the nitty-gritty of formatting, punctuation, tone and language--this course covers all the fundamentals. As a one stop guide to a professional's writing career, the class is ideal for assistants, secretaries, executives, managers, and senior managers of any company or organization. Learn about the common mistakes we make when writing a business letter. Learn how often people mistake 'affect' for 'effect', and 'except' for 'accept'. Learn about how to write business emails.
This course will also give you insights into your reader's mind. Who are they? What do they want? How can you effectively reach out to them?
Skills You'll Develop
Discrimination-free language
Impactful tone setting
Error-free business writing
Resume and application letter crafting
Audience analysis insights
Effective written communication
Proofreading and editing proficiency
Professional email etiquette
Skills You'll Develop
Discrimination-free language
Impactful tone setting
Error-free business writing
Resume and application letter crafting
Audience analysis insights
Effective written communication
Proofreading and editing proficiency
Professional email etiquette
More About This Course
Boost Professionalism: Write clear, concise business documents
Craft Polished Resumes: Present qualifications with standout resumes
Create Impactful Content: Organize thoughts for maximum reader engagement
Elevate Communication Skills: Enhance career with improved writing
Strengthen Tone Skills: Convey correct tone without nonverbal cues
Use Resources Wisely: Enhance writing with excellent reference tools
Understand Reader's Perspective: Tailor message to audience needs
Master Email Etiquette: Prevent miscommunication with correct email practices
Edit with Precision: Refine documents for professional quality
Avoid Common Mistakes: Learn to distinguish similar sounding words
Improve Clarity: Use proper punctuation and grammar effectively
What You'll Achieve
Demonstrate the ability to apply the Seven Cs of Business Communication to enhance clarity, brevity, and professionalism in written business correspondence.
Identify and correct common errors in business writing, including grammar, punctuation, and tone, to improve the overall quality and effectiveness of communication.
Define and analyze the target audience's characteristics and needs to tailor effective business communication strategies.
Organize key ideas and employ strategies to overcome writer's block for developing clear and persuasive business documents.
Identify and apply key formatting techniques to improve the accessibility and readability of business documents.
Organize and structure business documents into clear sections with logical progression to convey the intended message effectively.
Demonstrate correct use of punctuation by applying rules to format sentences accurately in a business document.
Identify and correct common spelling errors by revising documents without solely relying on spell-check features.
Define appropriate tone in business communications by identifying key factors influencing tone selection, such as audience and purpose, in written scenarios.
Analyze written business communication examples to distinguish between various tones, assessing their effectiveness in conveying intended messages and maintaining professionalism.
Recognize language choices that avoid implying gender or using masculine pronouns in business communications.
Identify terms and phrases that are derogatory or discriminatory towards different races, cultures, and physical abilities to ensure inclusive business communication.
Recognize the appropriate structure and tone for different types of business letters, such as complaint or congratulatory letters.
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