Course Description

Mastering the Art of Navigating Difficult Personalities: A Comprehensive Guide

Embark on a transformative journey with our course, "Dealing with Difficult People." More than just a class, it’s a compass that will guide you through the labyrinth of human emotions, behaviors, and conflicts.

What is it that makes a person truly 'difficult'? Is it inherent traits, external circumstances, or perhaps a blend of both? Our course dives deep into these questions, paving the path towards:

  1. Understanding the Roots: Discovering the core reasons behind challenging personalities.
  2. Building Robust Communication Skills: From the basics to more nuanced techniques, we'll ensure you're equipped to navigate any conversation.
  3. Conflict Mastery: Learn the art of conflict prevention, mitigation, and resolution.

Our fifteen carefully curated modules unravel the intricacies of human interactions:

  1. Decoding Difficulties: What makes a situation or person difficult?
  2. Classifying Challenges: Recognizing and understanding common difficult personalities.
  3. Conflict Dynamics: How and why conflicts escalate.
  4. Interpersonal Communication 101: Establishing a strong foundation.
  5. Diverse Communication Styles: Explore and master four primary styles.
  6. Advanced Communication Techniques: Diving deeper into interaction nuances.
  7. The Silent Speak: Unraveling the world of nonverbal communication.
  8. Proactive Approaches: Strategies for problem prevention.
  9. Harmonizing Conversations: Mastering the Agreement Frame.
  10. Conflict Resolution Essentials: From understanding to implementation.
  11. Advanced Conflict Resolution Techniques: Elevate your conflict-handling methods.
  12. Self-Reflection: Embracing self-awareness to foster growth.
  13. The Power of Respect: Analyzing its pivotal role in relationships.
  14. Practical Application: Translating strategies to real-world scenarios.
  15. Emotional Resilience: Techniques for managing and mitigating stress.

Each module concludes with dual 'Quick Tips'— actionable takeaways designed for immediate application. Further, test your grasp on the subject with ten multiple-choice questions accompanying each lesson.

Whether you're a corporate executive, a frontline worker, or simply someone striving for harmonious personal relationships, this course offers invaluable insights. By mastering the strategies presented, you'll not only enhance your interpersonal skills but also enrich your personal and professional life. Step into a world where you lead conversations, defuse tensions, and foster genuine connections. Join us in turning challenging interactions into opportunities for growth and understanding!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Assessment Guide

Assessment Points
Motives for Taking this Course 2 points
Lesson 1 Exam 10 points
Lesson 2 Exam 10 points
Lesson 3 Exam 10 points
Lesson 4 Exam 10 points
Lesson 5 Exam 10 points
Lesson 6 Exam 10 points
Lesson 7 Exam 10 points
Lesson 8 Exam 10 points
Lesson 9 Exam 10 points
Lesson 10 Exam 10 points
Lesson 11 Exam 10 points
Lesson 12 Exam 12 points
Lesson 13 Exam 10 points
Lesson 14 Exam 10 points
Lesson 15 Exam 10 points
Lesson 16 Exam 10 points
The Final Exam 70 points
Strategies to Become a Millionaire: Strategic Thinking
Strategies to Become a Millionaire: Strategic Thinking
Communications Courses
Communications Courses
Anger Management Courses
Anger Management Courses
Writing Help Course Bundle
Writing Help Course Bundle
Relationship Help: The Dangers of Trying to Fix People
Relationship Help: The Dangers of Trying to Fix People
Mediation 101
Mediation 101
Listening Skills 101
Listening Skills 101
Anger Management Techniques
Anger Management Techniques
Conflict Management Courses
Conflict Management Courses
Workplace Harassment Courses
Workplace Harassment Courses
Recognizing and Mediating Conflict Stemming from Gender Issues
Recognizing and Mediating Conflict Stemming from Gender Issues
Meditation Courses
Meditation Courses
Examples of Opening Statements When Starting the Mediation Process
Examples of Opening Statements When Starting the Mediation Process
Life Coaching Courses
Life Coaching Courses
Self-Esteem Building During the Elementary and Middle School Years
Self-Esteem Building During the Elementary and Middle School Years
The Benefits of Working Online
The Benefits of Working Online
Diversity, Sensitivity and Inclusion Training
Diversity, Sensitivity and Inclusion Training
Emotional Intelligence Courses
Emotional Intelligence Courses
Developing Great Social Skills
Developing Great Social Skills
Mental Development Courses
Mental Development Courses
Human Resources Productivity Course Bundle
Human Resources Productivity Course Bundle
Substance Abuse Awareness Courses
Substance Abuse Awareness Courses