Course Description

Welcome to Dealing with Difficult People. This course has two purposes:

  1. To establish what personal characteristics or particular situations make people difficult
  2. To establish foundational knowledge in communication, conflict resolution, and problem prevention that will enable you to deal with difficult people and difficult situations

The course provides an in-depth examination of dealing with difficult people, establishing a number of methods and strategies for navigating complex interpersonal relationships, improving communication, preventing problems, and resolving conflict. Students who enroll in this course will work through fifteen comprehensive topics. Each lesson will define the specific topic, will explain its significance to dealing with difficult people, and will provide specific strategies for refining skills associated with that topic. Developing and implementing these skills and strategies can help you establish healthy, productive relationships with family members, friends, coworkers, and managers--which can, in turn, lead to improved confidence, self-awareness, and self-esteem. The course is broken down into the following fifteen lessons:

  1. Why is this difficult?
  2. Common Types of Difficult People
  3. How does conflict escalate?
  4. Introduction to Interpersonal Communication
  5. Four Basic Communication Styles
  6. Four Advanced Communication Styles
  7. The Fundamentals of Nonverbal Communication
  8. Preventing Problems
  9. The Agreement Frame
  10. Conflict Resolution I
  11. Conflict Resolution II
  12. Practicing Self-Awareness
  13. A Closer Look at Respect
  14. Putting Strategies into Practice
  15. Managing Stress

Each lesson concludes with two simple tools, referred to as quick tips, that you can add to your toolkit along the way and that you can practice implementing in difficult situations. The lessons are also each individually paired with a quiz, which includes ten multiple-choice questions to test your knowledge and comprehension.

The course is appropriate for any learner who is looking to develop workplace skills as well as individuals hoping to increase their personal and practical knowledge. The strategies outlined for dealing with difficult people are useful across environments and industries.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Assessment Guide

Assessment Points
Motives for Taking this Course 2 points
Lesson 1 Exam 10 points
Lesson 2 Exam 10 points
Lesson 3 Exam 10 points
Lesson 4 Exam 10 points
Lesson 5 Exam 10 points
Lesson 6 Exam 10 points
Lesson 7 Exam 10 points
Lesson 8 Exam 10 points
Lesson 9 Exam 10 points
Lesson 10 Exam 10 points
Lesson 11 Exam 10 points
Lesson 12 Exam 12 points
Lesson 13 Exam 10 points
Lesson 14 Exam 10 points
Lesson 15 Exam 10 points
Lesson 16 Exam 10 points
The Final Exam 70 points
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