Course Description

Communication influences all factors of your life. From daily interactions with strangers on the street to the way you present yourself in the board room, the way you communicate is a reflection of who you are and the way you establish relationships with those around you.

Although there are many sides to communication (including verbal interactions, nonverbal cues, and even using technology to maximize impact), there are a few basic fundamentals that span across the nation and around the globe. By understanding the way you communicate and increasing your knowledge of conflict resolution and negotiation, you can increase your probability for success with others.

Whether you are working in the business community, strengthening your personal relationships, or simply seeking to increase your comfort in reaching out to others as a whole, effective communication is your bridge from potentially hazardous misunderstandings to personal--and professional--success.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Exam: Recognizing and Understanding Communication Styles 100 points
Lesson 2 Exam: Verbal Communication 100 points
Lesson 3 Exam: Nonverbal Communication 90 points
Lesson 4 Exam: Communicating in Writing 100 points
Lesson 5 Exam: Cultivating Conversational Skills 90 points
Lesson 6 Exam: Group Communication 100 points
Lesson 7 Exam: Communications Technology 70 points
Lesson 8: Communications and Conflicts 2 points
Lesson 8 Exam: Barriers to Communication 100 points
Lesson 9 Exam: Cultural Aspects of Communication 100 points
Lesson 10: Conflict Resolution Techniques 10 points
Lesson 10 Exam: Disagreements and Conflicts 100 points
Lesson 11 Exam: Negotiation 100 points
Lesson 12: Receiving Criticism 10 points
Lesson 12 Exam: Constructive Criticism 80 points
The Final Exam 57 points
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