Course Description

Mastering the Art of Communication: A Pathway to Personal and Professional Efficacy

In every corner of human interaction, communication holds the reins. The casual banter with a café barista, the engaging pitch in a conference room, or the heartfelt conversation with a loved one - each of these encounters underscore the pivotal role of communication. It not only mirrors your personality but also carves the depth and quality of relationships you build with the world around you.

In an age of globalization and digital connectivity, communication has expanded beyond the simple exchange of words. While verbal interactions remain integral, non-verbal cues, written correspondences, and technology-mediated communication hold equal gravitas. Despite this vastness, certain foundational principles of effective communication remain universal. A mastery of these, combined with skills like conflict resolution and negotiation, paves the way for enriched personal and professional connections.

For professionals navigating the corporate world, individuals yearning to enhance personal bonds, or anyone striving for clarity and confidence in their interactions, mastering communication is the key. It's the bridge that not only prevents misunderstandings but also propels you towards unparalleled success.

Course Outline:

  • Lesson 1: Recognizing and Understanding Communication Styles

    • Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.
  • Lesson 2: Verbal Communication

    • Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.
  • Lesson 3: Nonverbal Communication

    • Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.
  • Lesson 4: Communicating in Writing

    • Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.
  • Lesson 5: Cultivating Conversational Skills

    • Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.
  • Lesson 6: Group Communication

    • Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.
  • Lesson 7: Communications Technology

    • Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.
  • Lesson 8: Barriers to Communication

    • Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.
  • Lesson 9: Cultural Aspects of Communication

    • Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.
  • Lesson 10: Disagreements and Conflicts

    • Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.
  • Lesson 11: Negotiation

    • Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.
  • Lesson 12: Constructive Criticism

    • Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.

This transformative course promises not just a theoretical understanding but a practical toolkit to elevate your communication acumen. By the end, you'll be equipped to articulate with clarity, empathize genuinely, and interact confidently in diverse settings. Join us in this enlightening journey to become an adept communicator.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Recognize and describe various communication styles.
  • Define verbal communication.
  • Define nonverbal communication.
  • Demonstrate proper techniques when communicating in writing.
  • Demonstrate techniques for improving conversational skills.
  • Demonstrate techniques for improving group communication.
  • Describe techniques for improving communications with technology.
  • Define barriers to communication.
  • Compare and contrast cultural aspects of communication.
  • Describe communication strategies to resolve disagreements and conflicts.
  • Describe negotiation strategies.
  • Describe how to receive and deliver constructive criticism.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Exam: Recognizing and Understanding Communication Styles 100 points
Lesson 2 Exam: Verbal Communication 100 points
Lesson 3 Exam: Nonverbal Communication 90 points
Lesson 4 Exam: Communicating in Writing 100 points
Lesson 5 Exam: Cultivating Conversational Skills 90 points
Lesson 6 Exam: Group Communication 100 points
Lesson 7 Exam: Communications Technology 70 points
Lesson 8 Exam: Barriers to Communication 100 points
Lesson 9 Exam: Cultural Aspects of Communication 100 points
Lesson 10 Exam: Disagreements and Conflicts 100 points
Lesson 11 Exam: Negotiation 100 points
Lesson 12 Exam: Constructive Criticism 80 points
The Final Exam 57 points
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