Course Syllabus

 

Course Description

As a receptionist you are an important member of the company you work for.  When clients enter your business for the first time, the person to greet them when they enter the office is the receptionist. Receptionists create the first impression that a client has of your business, whether it's good or bad.  You set the company tone and contribute to your companies' reputation. While many people view the role of the receptionist as minor, this is far from the truth! The role of the receptionist is essential for the smooth operation of any office.

This General Receptionist course will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today's technology-based offices. 

The receptionist's duties include: acting as an ambassador by welcoming people to your business, screening phone calls, setting appointments, directing client traffic throughout the work day, and so much more.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what a receptionist is, what the overall duties and responsibilities include.
  • Summarize office communication, business etiquette & dealing with difficult people.
  • Describe telephone and email communication.
  • Describe knowledge of office equipment.
  • Describe organizational and listening skills.
  • Describe elements of bookkeeping and accounting.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Exam 1 10 points
Lesson 2 Assignment 2 points
Exam 2 10 points
Lesson 3 Assignment 2 points
Exam 3 10 points
Exam 4 10 points
Lesson 5 Assignment 2 points
Exam 5 8 points
Lesson 6 Assignment 2 points
Exam 6 10 points
Exam 7 10 points
Lesson 8 Assignment 2 points
Exam 8 10 points
Exam 9 10 points
Exam 10 9 points
Lesson 11 Assignment 2 points
Exam 11 9 points
Exam 12 10 points
The Final Exam 60 points
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