Course Syllabus

 

Course Description

Elevate Your Front Desk Game: The Ultimate Receptionist Mastery Course

The reception desk is not just a mere workstation; it's the frontline of any successful business. It's where first impressions are made, where relationships commence, and where the tone of client interactions is set. As a receptionist, your role extends beyond merely answering calls and greeting guests. You are the face of the company, its brand ambassador, and the pivotal point where business meets hospitality.

Why Is This Course a Game-Changer?

  1. Deep Dive into the Role: Recognize the profound impact and the weight of responsibility that the receptionist role carries. In an era where branding and perception are everything, your position is at the crux of the corporate image.

  2. Embracing Modern Challenges: Understand how the receptionist's role has evolved in the age of technology. Today's receptionist does more than answer phones; they navigate sophisticated office systems, integrate with advanced communication platforms, and are often the unsung tech troubleshooters of the office.

  3. Mastering Multi-Tasking: Receptionists juggle myriad tasks seamlessly. From managing a busy lobby, coordinating meetings, handling unexpected challenges, to acting as a conduit between departments – it's a role that requires finesse, strategy, and a proactive mindset.

Course Highlights:

  • The Art of Welcoming: Learn how to perfect that first greeting, ensuring every guest feels valued and prioritized, translating to enhanced business relationships.

  • Effective Communication: Harness the power of both verbal and non-verbal communication. Develop listening skills, body language nuances, and telephone etiquette that sets you apart.

  • Time Management & Organization: Master tools and techniques to manage appointments, schedules, and unforeseen hiccups, ensuring the office runs like clockwork.

  • Handling Difficult Situations: Equip yourself with skills to manage challenging clients, diffuse tense situations, and always maintain the company's reputation.

  • Tech-Savviness: Delve into modern office technology, from advanced phone systems to scheduling software, ensuring you're not just current but ahead of the curve.

  • Beyond the Desk: Explore the less-discussed but equally vital duties of a receptionist, such as safety protocols, data management, and liaising with different departments.

The Ripple Effect:

As a receptionist, your influence ripples through every aspect of the business. Your efficiency affects productivity, your demeanor shapes client relationships, and your resilience determines how challenges are faced. This course aims to shape you into not just a good receptionist but a standout one.

If you're looking to redefine your role, elevate your skills, and truly understand the profound impact you can make in your position, our General Receptionist Mastery Course is your ideal playbook. Step into your power, and let's transform the way businesses welcome their world!

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what a receptionist is, what the overall duties and responsibilities include.
  • Summarize office communication, business etiquette & dealing with difficult people.
  • Describe telephone and email communication.
  • Describe knowledge of office equipment.
  • Describe organizational and listening skills.
  • Describe elements of bookkeeping and accounting.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Exam 1 10 points
Lesson 2 Assignment 2 points
Exam 2 10 points
Lesson 3 Assignment 2 points
Exam 3 10 points
Exam 4 10 points
Lesson 5 Assignment 2 points
Exam 5 8 points
Lesson 6 Assignment 2 points
Exam 6 10 points
Exam 7 10 points
Lesson 8 Assignment 2 points
Exam 8 10 points
Exam 9 10 points
Exam 10 9 points
Lesson 11 Assignment 2 points
Exam 11 9 points
Exam 12 10 points
The Final Exam 60 points
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