Course Syllabus: General Receptionist


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Course Description

The receptionist is an important part of the administrative team, and an excellent choice of career for those looking to enter the business world. As a receptionist, you will be responsible for answering telephone calls, greeting clients and visitors, and several other clerical tasks. This entry-level position is an excellent choice for those with excellent organizational skills, and for those who are willing and eager to learn from the ground up.

 

This course will explain the role of the receptionist in the general workplace, as well as the many responsibilities that come with the position. You will learn how an office works, the various equipment and computers used, as well as what skills are needed to be a successful receptionist.

 

In this course you will learn:

 

What Is A Receptionist?

Responsibilities Of The Receptionist

The Attitude Of The Receptionist

Office Communication

Telephones And Email Communication

Knowledge Of Office Equipment

Computer Skills

Organizational Skills

Introduction To The Office

Advanced Responsibilities

Elements of Bookkeeping and Accounting

Interview Skills 

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Topics

In this course you will learn:

 

What Is A Receptionist?

Responsibilities Of The Receptionist

The Attitude Of The Receptionist

Office Communication

Telephones And Email Communication

Knowledge Of Office Equipment

Computer Skills

Organizational Skills

Introduction To The Office

Advanced Responsibilities

Elements of Bookkeeping and Accounting

Interview Skills 

Course Materials

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Grading Policy

Several lessons will be accompanied by a written assignment and a brief quiz  . Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what a receptionist is, what the overall duties and responsibilities include.
  • Know office communication, business etiquette & dealing with difficult people.
  • Describe telephone and email communication.
  • Describe knowledge of office equipment.
  • Describe organizational and listening skills.
  • Describe elements of bookkeeping and accounting, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
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Assessment Guide

An Introduction1
Exam 110
Lesson 2 Assignment2
Exam 210
Lesson 3 Assignment2
Exam 310
Exam 410
Lesson 5 Assignment2
Exam 58
Lesson 6 Assignment2
Exam 610
Exam 710
Lesson 8 Assignment2
Exam 810
Exam 910
Exam 109
Lesson 11 Assignment2
Exam 119
Exam 1210
The Final Exam60
Total Points:189
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