Course Syllabus: Medical Office Administrative Operations
no certificate
with CEU Certificate*
Course Description
Medical Office Procedures is a course that's designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently. With 20 different lessons, this course takes learners from the basics of a medical office to the more specialized concerns that face modern medical practitioners today.
Lessons include:
1 - History of Medical Offices
2 - Types of Medical Offices
3 - Medical Office Staff
4 - Medical Office Management
5 - Computer Skills
6 - Telecommunications
7 - Appointment Scheduling
8 - Proper Patient Care
9 - Triage
10 - Handling Medical Emergencies
11 - Office Maintenance
12 - Billing
13 - Medical Terminology
14 - Medical Coding
15 - Transcription
16 - Medical Records
17 - Privacy Practices
18 - Medical Ethics
19 - Hospital Resources
20 - Medical Office Education
Medical offices take more than just a medical degree to begin and to run effectively. With this Medical Office Procedures course, you will not only learn how to set up a well-run office, but you will be able to create a medical team that offers the highest standards in patient care for each appointment and each person that walks in the door, while still making a profit.
Course Requirements
This course is intended for any age learner over the age of 18. However course completion will require a great amount of reading and writing. It is therefore strongly recommended that students be able to write and read at a high school level.
Course Topics
2 - Types of Medical Offices
3 - Medical Office Staff
4 - Medical Office Management
5 - Computer Skills
6 - Telecommunications
7 - Appointment Scheduling
8 - Proper Patient Care
9 - Triage
10 - Handling Medical Emergencies
11 - Office Maintenance
12 - Billing
13 - Medical Terminology
14 - Medical Coding
15 - Transcription
16 - Medical Records
17 - Privacy Practices
18 - Medical Ethics
19 - Hospital Resources
20 - Medical Office Education
Course Materials
All material other than recommended books required to complete this course is contained online.
Grading Policy
Learning Outcomes
- Describe history of medical offices.
- Describe types of medical offices.
- Know medical office staff.
- Describe medical office management.
- Define what computer skills are needed for running a medical office.
- Know telecommunications needs of a medical office.
- Know appointment scheduling in a medical office.
- Know proper patient care and procedures in a successful medical office.
- Describe triage.
- Describe handling medical emergencies.
- Know office maintenance.
- Describe the billing process and its importance in the medical office.
- Recognize basic medical terminology needed to work in a medical office.
- Define what medical coding is and its importance in a medical office.
- Define what transcription is and why its importance in a medical office.
- Know medical records and security.
- Identify privacy practices.
- Describe medical ethics.
- Recognize hospital resources that are available in a medical office.
- Describe what additional medical office education you'll need to move forward in this line of work, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
| Assessment | Points |
|---|---|
| Lesson 1 - History of Medical Offices | 10 |
| Lesson 2 - Types of Medical Offices | 10 |
| Lesson 3 - Medical Office Staff | 9 |
| Lesson 4 - Medical Office Management | 9 |
| Lesson 5 - Computer Skills | 9 |
| Lesson 6 - Telecommunications | 9 |
| Lesson 7 - Appointment Scheduling | 10 |
| Lesson 8 - Proper Patient Care | 10 |
| Lesson 9 - Triage | 10 |
| Lesson 10 - Handling Medical Emergencies | 9 |
| Lesson 11 - Office Maintenance | 9 |
| Lesson 12 - Billing | 10 |
| Lesson 13 - Medical Terminology | 10 |
| Lesson 14 - Medical Coding | 10 |
| Lesson 15 - Transcription | 9 |
| Lesson 16 - Medical Records | 9 |
| Lesson 17 Assignment | 2 |
| Lesson 17 - Privacy Practices | 10 |
| Lesson 18 - Medical Ethics | 10 |
| Lesson 19 - Hospital Resources | 10 |
| Lesson 20 - Medical Office Education | 9 |
| The Final Exam | 94 |
| Total Points: | 287 |
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