Medical Office Administrative Operations

no certificate
with CEU Certificate*
-
20Lessons
-
22Exams &
Assignments -
917Students
have taken this course -
8Hours
average time -
0.8CEUs
Course Description
Medical Office Administrative Procedures is a course that's designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently. With 20 different lessons, this course takes learners from the basics of a medical office to the more specialized concerns that face modern medical practitioners today.
Lessons include:
1 - History of Medical Offices
2 - Types of Medical Offices
3 - Medical Office Staff
4 - Medical Office Management
5 - Computer Skills
6 - Telecommunications
7 - Appointment Scheduling
8 - Proper Patient Care
9 - Triage
10 - Handling Medical Emergencies
11 - Office Maintenance
12 - Billing
13 - Medical Terminology
14 - Medical Coding
15 - Transcription
16 - Medical Records
17 - Privacy Practices
18 - Medical Ethics
19 - Hospital Resources
20 - Medical Office Education
Medical offices take more than just a medical degree to begin and to run effectively. With this Medical Office Procedures course, you will not only learn how to set up a well-run office, but you will be able to create a medical team that offers the highest standards in patient care for each appointment and each person that walks in the door, while still making a profit.
Though many doctors continue to provide home visits, this practice was not as possible in developing cities where the populations boomed. In a place where there were many patients for few doctors, it became necessary to create a medical office arrangement.
A doctor would see patients out of their home or out of a separate office building, helping to provide both emergent and preventative care to patients of all ages.
Because different kinds of doctors can have their own medical office setting, they are able to create a more individualized treatment program for a specific group of patients.
Today, many specialists will also share medical office space with others who have similar or complementary medical professions. This allows patients to have one place in which they can receive care, without having to drive to multiple offices.
While medical offices do not typically have the resources to handle emergencies, they are equipped to stabilize patients if something should happen during a regular visit. If this is the case, the patient will then be transferred to the nearest available hospital.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. History of Medical Offices
Lesson 1 Video
Review 2 Articles: History of Medicine; Ancient Egyptian Medicine
Take Poll: Medical Office Procedures
Take Survey: Reasons for Taking this Course
Complete Exam: Lesson 1 - History of Medical Offices
Lesson 2. Types of Medical Offices
Lesson 2 Video
Review Article: Different Types of Doctors
Complete Exam: Lesson 2 - Types of Medical Offices
Lesson 3. Medical Office Staff
Lesson 3 Video
Review 2 Articles: Job Duties; Medical Office Staff
Take Poll: Medical Office Staff
Complete Exam: Lesson 3 - Medical Office Staff
Lesson 4. Medical Office Management
Lesson 4 Video
Review Article: Tips for Finding a Medical Office Manager
Complete Exam: Lesson 4 - Medical Office Management
Lesson 5. Computer Skills
Lesson 5 Video
Complete Exam: Lesson 5 - Computer Skills
Lesson 6. Telecommunications
Lesson 6 Video
Review 2 Articles: 7 Rules for Medical Office Phone Etiquette.; Telephone Etiquette for Medical Offices
Complete Exam: Lesson 6 - Telecommunications
Lesson 7. Appointment Scheduling
Lesson 7 Video
Complete Exam: Lesson 7 - Appointment Scheduling
Lesson 8. Proper Patient Care
Lesson 8 Video
Complete Exam: Lesson 8 - Proper Patient Care
Lesson 9. Triage
Lesson 9 Video
Review 2 Articles: Medical Triage Terminology; Telephone Nurse Triage
Complete Exam: Lesson 9 - Triage
Lesson 10. Handling Medical Emergencies
Lesson 10 Video
Review 2 Articles: Medical Office Preparedness; Common First Aid
Complete Exam: Lesson 10 - Handling Medical Emergencies
Lesson 11. Office Maintenance
Lesson 11 Video
Review Article: Managing Medical Waste
Complete Exam: Lesson 11 - Office Maintenance
Lesson 12. Billing
Lesson 12 Video
Complete Exam: Lesson 12 - Billing
Lesson 13. Medical Terminology
Lesson 13 Video
Review 2 Articles: Medical Terminology; Search for Medical Terms
Complete Exam: Lesson 13 - Medical Terminology
Lesson 14. Medical Coding
Lesson 14 Video
Review 2 Articles: Medical Coding; What Is Medical Coding?
Complete Exam: Lesson 14 - Medical Coding
Lesson 15. Transcription
Lesson 15 Video
Review Article: Tips and Tricks
Complete Exam: Lesson 15 - Transcription
Lesson 16. Medical Records
Lesson 16 Video
Review 2 Articles: Making Electronic Records a Reality; EMRs
Take Poll: Records
Complete Exam: Lesson 16 - Medical Records
Lesson 17. Privacy Practices
Lesson 17 Video
Review Article: HIPPA
Complete: Lesson 17 Assignment
Complete Exam: Lesson 17 - Privacy Practices
Lesson 18. Medical Ethics
Lesson 18 Video
Review Article: Medical Ethics
Complete Exam: Lesson 18 - Medical Ethics
Lesson 19. Hospital Resources
Lesson 19 Video
Review 2 Articles: Laboratory Tests; Hospital-Physician Relationships
Complete Exam: Lesson 19 - Hospital Resources
Lesson 20. Medical Office Education
Lesson 20 Video
Review Article: Medical Office Manager
Take Poll: Your Opinion Matters: Course Rating
Take Survey: Program Evaluation Follow-up Survey (End of Course)
Complete Exam: Lesson 20 - Medical Office Education
Complete: The Final Exam
Learning Outcomes
- Describe history of medical offices.
- Describe types of medical offices.
- Summarize medical office staff.
- Describe medical office management.
- Define what computer skills are needed for running a medical office.
- Summarize telecommunications needs of a medical office.
- Summarize appointment scheduling in a medical office.
- Summarize proper patient care and procedures in a successful medical office.
- Describe triage.
- Describe handling medical emergencies.
- Summarize office maintenance.
- Describe the billing process and its importance in the medical office.
- Recognize basic medical terminology needed to work in a medical office.
- Define what medical coding is and its importance in a medical office.
- Define what transcription is and why its importance in a medical office.
- Summarize medical records and security.
- Identify privacy practices.
- Describe medical ethics.
- Recognize hospital resources that are available in a medical office.
- Describe what additional medical office education you'll need to move forward in this line of work, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

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Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |

Certificates & CEUs
Includes all 500+ courses
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 500+ |
Certificates & CEUs
Includes all 500+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | Monthly |
No. of courses | 500+ |
Student Testimonials
- "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.