Online Class: Medical Office Administrative Operations

Medical Office Administrative Procedures is a course designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently.

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  • 20
  • 22
    Exams &
  • 1,802
    have taken this course
  • 8
    average time
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Course Description

Mastering Medical Office Management: From Basics to Expertise

Dive deep into the nuanced world of medical office administration with our comprehensive course, tailored for both budding healthcare entrepreneurs and professionals seeking to refine their management skills. In today's fast-paced healthcare environment, running a successful medical office demands more than just medical acumen – it requires a synergy of management expertise, technological know-how, and a deep understanding of patient care.

Spread across 20 meticulously designed modules, this course encapsulates the entire spectrum of medical office management:

  1. Origins of Medical Offices: A historical perspective
  2. Diverse Medical Office Models: Understanding various setups
  3. Crafting a Stellar Team: Roles and responsibilities
  4. Efficient Office Management: Leading with prowess
  5. Computer Proficiency: Harnessing digital tools
  6. Telecommunication Mastery: Staying connected
  7. Strategic Appointment Scheduling: Maximizing patient flow
  8. Elevating Patient Care: Going beyond the routine
  9. Triage Protocols: Ensuring urgency-based care
  10. Medical Emergency Protocols: Being prepared for the unforeseen
  11. Sustaining Office Maintenance: Keeping spaces functional and welcoming
  12. Effective Billing Systems: Ensuring smooth financial transactions
  13. Decoding Medical Terminology: Language of the healthcare world
  14. Medical Coding: Translating services into billable terms
  15. Transcription Techniques: Converting voice to text seamlessly
  16. Medical Record Management: Organizing and retrieving crucial patient data
  17. Upholding Privacy Practices: Protecting sensitive information
  18. Navigating Medical Ethics: Acting with integrity and honor
  19. Leveraging Hospital Resources: Building bridges for enhanced care
  20. Ongoing Medical Office Education: Keeping abreast of latest trends

Gone are the days when medical offices were simply about offering medical services. Today, they represent a delicate balance of healthcare delivery, operational efficiency, and financial sustainability. Our course endeavors to mold you into a well-rounded medical office manager who champions not only clinical excellence but also an outstanding patient experience. You'll gain insights into optimizing every facet of your medical office, ensuring that every patient feels valued and receives unparalleled care while maintaining a healthy bottom line.

Whether you're laying the foundation for a new medical practice or reinvigorating an established one, "Mastering Medical Office Management" promises to be an invaluable asset in your professional journey. Enroll now to craft a healthcare environment that stands out for its excellence and efficiency.

Course Motivation

History of Medical Offices

Medical offices are a newer feature to the healthcare field, arriving only in the last century as people began to move to areas where hospitals were not conveniently located.  As people began to spread out and to establish their own homes, they needed to have facilities for healthcare, and the home practice model was not as effective.

Though many doctors continue to provide home visits, this practice was not as possible in developing cities where the populations boomed. In a place where there were many patients for few doctors, it became necessary to create a medical office arrangement.

A doctor would see patients out of their home or out of a separate office building, helping to provide both emergent and preventative care to patients of all ages.

In modern times, medical offices offer patients a variety of services, within one location. This is much more convenient, and it allows medical specialties to thrive. 

Because different kinds of doctors can have their own medical office setting, they are able to create a more individualized treatment program for a specific group of patients.

Today, many specialists will also share medical office space with others who have similar or complementary medical professions. This allows patients to have one place in which they can receive care, without having to drive to multiple offices.

While medical offices do not typically have the resources to handle emergencies, they are equipped to stabilize patients if something should happen during a regular visit. If this is the case, the patient will then be transferred to the nearest available hospital.

Medical offices can be located in a variety of settings, including within a hospital, as a freestanding building, or in a complex with other medical offices of different specialties.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.5 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,908 votes)

Lesson 1. History of Medical Offices

Medical offices are a newer feature to the healthcare field, arriving only in the last century as people began to move to areas where hospitals were not conveniently located. 10 Total Points
  • Lesson 1 Video
  • Lesson discussions: Medical Office Procedures; Reasons for Taking this Course
  • Assessment: Lesson 1 - History of Medical Offices

Lesson 2. Types of Medical Offices

If you are deciding to set up your own office, you will want to note that certain practices are better suited to the medical office setting than others. 10 Total Points
  • Lesson 2 Video
  • Assessment: Lesson 2 - Types of Medical Offices

Lesson 3. Medical Office Staff

Instead, the medical office is comprised of several different positions, all designed to help the doctors continue to see patients as effectively as possible. 9 Total Points
  • Lesson 3 Video
  • Lesson discussions: Medical Office Staff
  • Assessment: Lesson 3 - Medical Office Staff

Lesson 4. Medical Office Management

When there is a management team, the office can run smoothly and problems can be avoided or they can be dealt with easily. 9 Total Points
  • Lesson 4 Video
  • Assessment: Lesson 4 - Medical Office Management

Lesson 5. Computer Skills

Though many medical offices now have forms that patients can fill out easily, there are still some items that will require word processing skills. 9 Total Points
  • Lesson 5 Video
  • Assessment: Lesson 5 - Computer Skills

Lesson 6. Telecommunications

While some medical offices are allowing patients the chance to schedule their appointments online, this is not a process that is typical for many long time patients. 9 Total Points
  • Lesson 6 Video
  • Assessment: Lesson 6 - Telecommunications

Lesson 7. Appointment Scheduling

Scheduling appointments is made easier with the right appointment scheduling software, but there are systems that you can try out to see if they help you manage patient schedules more easily. 10 Total Points
  • Lesson 7 Video
  • Assessment: Lesson 7 - Appointment Scheduling

Lesson 8. Proper Patient Care

In the eyes of a patient, being cared for not only includes treatment, but it also includes having a supportive experience when heading to the doctor's office. 10 Total Points
  • Lesson 8 Video
  • Assessment: Lesson 8 - Proper Patient Care

Lesson 9. Triage

Triage is a system in which a person assesses the condition of a patient to see if their health needs are more important than others who are on the phone or in the room. 10 Total Points
  • Lesson 9 Video
  • Assessment: Lesson 9 - Triage

Lesson 10. Handling Medical Emergencies

While no medical office wants to think about it, medical emergencies do happen on site, and they can happen when you least expect it. 9 Total Points
  • Lesson 10 Video
  • Assessment: Lesson 10 - Handling Medical Emergencies

Lesson 11. Office Maintenance

When you want to make sure your patients feel comfortable and safe, you need to make sure that the office is as well maintained as the skills that everyone has earned. 9 Total Points
  • Lesson 11 Video
  • Assessment: Lesson 11 - Office Maintenance

Lesson 12. Billing

Having a standard billing practice in place will help to ensure that patients get the care they need and that the medical staff can be paid for their services and hours spent in the office. 10 Total Points
  • Lesson 12 Video
  • Assessment: Lesson 12 - Billing

Lesson 13. Medical Terminology

Medical terminology is the practice of naming different medical conditions through a system of Latin and Greek terms. 10 Total Points
  • Lesson 13 Video
  • Assessment: Lesson 13 - Medical Terminology

Lesson 14. Medical Coding

While a medical office may not have to handle extensive coding, knowing the basics can help to ensure that future billing issues do not occur. 9 Total Points
  • Lesson 14 Video
  • Assessment: Lesson 14 - Medical Coding

Lesson 15. Transcription

Not only does it allow for more accurate notes and note taking, but transcription also saves time for those who need to review notes of a patient in the future. 9 Total Points
  • Lesson 15 Video
  • Assessment: Lesson 15 - Transcription

Lesson 16. Medical Records

To make decisions about health care and medications, it is essential that medical offices have a clear and organized system of medical records. 9 Total Points
  • Lesson 16 Video
  • Lesson discussions: Records
  • Assessment: Lesson 16 - Medical Records

Lesson 17. Privacy Practices

When it comes to patient medical histories, privacy is essential. Each patient needs to feel that when they come into a medical office, their information is going to be kept safe and secure. 12 Total Points
  • Lesson 17 Video
  • Complete: Lesson 17 Assignment
  • Assessment: Lesson 17 - Privacy Practices

Lesson 18. Medical Ethics

Ethics tends to be a subject that is overlooked in medical practices, as this is something that people simply assume is being thought about and addressed in every patient encounter. 10 Total Points
  • Lesson 18 Video
  • Assessment: Lesson 18 - Medical Ethics

Lesson 19. Hospital Resources

There are numerous resources that a medical office will want to have in place so that when the time comes for testing 10 Total Points
  • Lesson 19 Video
  • Assessment: Lesson 19 - Hospital Resources

Lesson 20. Medical Office Education

While medical office workers are often trained in their particular fields, when you are starting a medical office, it can be a good idea to learn about specifically how to run a medical office. 103 Total Points
  • Lesson 20 Video
  • Lesson discussions: Your Opinion Matters: Course Rating; Program Evaluation Follow-up Survey (End of Course); Course Comments
  • Assessment: Lesson 20 - Medical Office Education
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe history of medical offices.
  • Describe types of medical offices.
  • Summarize medical office staff.
  • Describe medical office management.
  • Define what computer skills are needed for running a medical office.
  • Summarize telecommunications needs of a medical office.
  • Summarize appointment scheduling in a medical office.
  • Summarize proper patient care and procedures in a successful medical office.
  • Describe triage.
  • Describe handling medical emergencies.
  • Summarize office maintenance.
  • Describe the billing process and its importance in the medical office.
  • Recognize basic medical terminology needed to work in a medical office.
  • Define what medical coding is and its importance in a medical office.
  • Define what transcription is and why its importance in a medical office.
  • Summarize medical records and security.
  • Identify privacy practices.
  • Describe medical ethics.
  • Recognize hospital resources that are available in a medical office.
  • Describe what additional medical office education you'll need to move forward in this line of work.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Medical Office Administrative Operations
Course Number: 7550547
Lessons Rating: 4.5 / 5 Stars (2,908 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: November 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "The course has been very helpful. I had worked in the medical field for over 10 years and I wish I'd known about this program or if they had one when I was working in the hospital years ago. Thank you for your time and knowledge." -- Bertha G.
  • "I enjoyed taking this course! I was not familiar with medical office administration and this course gave me a great overview of how to run the office. Also, it gave me some general knowledge regarding billing and coding as well as other categories to purse in the medical field." -- Vera P.
  • "I really enjoyed reading learning and comprehending the material that I read. I would recommend this class to my friends. In addition the instructor graded my lesson in a timely fashion. I want to thank her for helping me with this course." -- Wilhelmina P.
  • "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.