Online Class: Medical Office Administrative Operations

no certificate
with CEU Certificate*
-
20Lessons
-
22Exams &
Assignments -
1,650Students
have taken this course -
8Hours
average time -
0.8CEUs
Course Description
Medical Office Administrative Procedures is a course that's designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently. With 20 different lessons, this course takes learners from the basics of a medical office to the more specialized concerns that face modern medical practitioners today.
Lessons include:
1 - History of Medical Offices
2 - Types of Medical Offices
3 - Medical Office Staff
4 - Medical Office Management
5 - Computer Skills
6 - Telecommunications
7 - Appointment Scheduling
8 - Proper Patient Care
9 - Triage
10 - Handling Medical Emergencies
11 - Office Maintenance
12 - Billing
13 - Medical Terminology
14 - Medical Coding
15 - Transcription
16 - Medical Records
17 - Privacy Practices
18 - Medical Ethics
19 - Hospital Resources
20 - Medical Office Education
Medical offices take more than just a medical degree to begin and to run effectively. With this Medical Office Procedures course, you will not only learn how to set up a well-run office, but you will be able to create a medical team that offers the highest standards in patient care for each appointment and each person that walks in the door, while still making a profit.
Course Motivation
History of Medical OfficesThough many doctors continue to provide home visits, this practice was not as possible in developing cities where the populations boomed. In a place where there were many patients for few doctors, it became necessary to create a medical office arrangement.
A doctor would see patients out of their home or out of a separate office building, helping to provide both emergent and preventative care to patients of all ages.
Because different kinds of doctors can have their own medical office setting, they are able to create a more individualized treatment program for a specific group of patients.
Today, many specialists will also share medical office space with others who have similar or complementary medical professions. This allows patients to have one place in which they can receive care, without having to drive to multiple offices.
While medical offices do not typically have the resources to handle emergencies, they are equipped to stabilize patients if something should happen during a regular visit. If this is the case, the patient will then be transferred to the nearest available hospital.
- Completely Online
- Self-Paced
- Printable Lessons
- Full HD Video
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs

Course Lessons
Lesson 1. History of Medical Offices
Lesson 1 Video
Lesson discussions: Medical Office Procedures; Reasons for Taking this Course
Assessment: Lesson 1 - History of Medical Offices
Lesson 2. Types of Medical Offices
Lesson 2 Video
Assessment: Lesson 2 - Types of Medical Offices
Lesson 3. Medical Office Staff
Lesson 3 Video
Lesson discussions: Medical Office Staff
Assessment: Lesson 3 - Medical Office Staff
Lesson 4. Medical Office Management
Lesson 4 Video
Assessment: Lesson 4 - Medical Office Management
Lesson 5. Computer Skills
Lesson 5 Video
Assessment: Lesson 5 - Computer Skills
Lesson 6. Telecommunications
Lesson 6 Video
Assessment: Lesson 6 - Telecommunications
Lesson 7. Appointment Scheduling
Lesson 7 Video
Assessment: Lesson 7 - Appointment Scheduling
Lesson 8. Proper Patient Care
Lesson 8 Video
Assessment: Lesson 8 - Proper Patient Care
Lesson 9. Triage
Lesson 9 Video
Assessment: Lesson 9 - Triage
Lesson 10. Handling Medical Emergencies
Lesson 10 Video
Assessment: Lesson 10 - Handling Medical Emergencies
Lesson 11. Office Maintenance
Lesson 11 Video
Assessment: Lesson 11 - Office Maintenance
Lesson 12. Billing
Lesson 12 Video
Assessment: Lesson 12 - Billing
Lesson 13. Medical Terminology
Lesson 13 Video
Assessment: Lesson 13 - Medical Terminology
Lesson 14. Medical Coding
Lesson 14 Video
Assessment: Lesson 14 - Medical Coding
Lesson 15. Transcription
Lesson 15 Video
Assessment: Lesson 15 - Transcription
Lesson 16. Medical Records
Lesson 16 Video
Lesson discussions: Records
Assessment: Lesson 16 - Medical Records
Lesson 17. Privacy Practices
Lesson 17 Video
Complete: Lesson 17 Assignment
Assessment: Lesson 17 - Privacy Practices
Lesson 18. Medical Ethics
Lesson 18 Video
Assessment: Lesson 18 - Medical Ethics
Lesson 19. Hospital Resources
Lesson 19 Video
Assessment: Lesson 19 - Hospital Resources
Lesson 20. Medical Office Education
Lesson 20 Video
Lesson discussions: Your Opinion Matters: Course Rating; Program Evaluation Follow-up Survey (End of Course); Course Comments
Assessment: Lesson 20 - Medical Office Education
Assessment: The Final Exam
Learning Outcomes
- Describe history of medical offices.
- Describe types of medical offices.
- Summarize medical office staff.
- Describe medical office management.
- Define what computer skills are needed for running a medical office.
- Summarize telecommunications needs of a medical office.
- Summarize appointment scheduling in a medical office.
- Summarize proper patient care and procedures in a successful medical office.
- Describe triage.
- Describe handling medical emergencies.
- Summarize office maintenance.
- Describe the billing process and its importance in the medical office.
- Recognize basic medical terminology needed to work in a medical office.
- Define what medical coding is and its importance in a medical office.
- Define what transcription is and why its importance in a medical office.
- Summarize medical records and security.
- Identify privacy practices.
- Describe medical ethics.
- Recognize hospital resources that are available in a medical office.
- Describe what additional medical office education you'll need to move forward in this line of work.
- Demonstrate mastery of lesson content at levels of 70% or higher.
Additional Course Information

- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media

Choose Your Subscription Plan
No Certificate / No CEUs
This course only
Includes certificate | X |
Includes CEUs | X |
Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificate & CEUs
This course only
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 6 months |
No. of courses | 1 course |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 12 Months |
No. of courses | 600+ |
Certificates & CEUs
Includes all 600+ courses
Includes certificate |
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Includes CEUs |
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Self-paced |
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Instructor support |
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Time to complete | 24 Months |
No. of courses | 600+ |
Student Testimonials
- "The course has been very helpful. I had worked in the medical field for over 10 years and I wish I'd known about this program or if they had one when I was working in the hospital years ago. Thank you for your time and knowledge." -- Bertha G.
- "I enjoyed taking this course! I was not familiar with medical office administration and this course gave me a great overview of how to run the office. Also, it gave me some general knowledge regarding billing and coding as well as other categories to purse in the medical field." -- Vera P.
- "I really enjoyed reading learning and comprehending the material that I read. I would recommend this class to my friends. In addition the instructor graded my lesson in a timely fashion. I want to thank her for helping me with this course." -- Wilhelmina P.
- "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.
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