Pricing
SearchMedical Office Administrative Operations
$50.00
no certificate
no certificate
- OR -
$75.00
with CEU Certificate*
with CEU Certificate*
-
20Lessons
-
32Exams &
Assignments -
8Hours
average time -
0.8CEUs
Course Description
Medical Office Procedures is a course that's designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently. With 20 different lessons, this course takes learners from the basics of a medical office to the more specialized concerns that face modern medical practitioners today.
Lessons include:
1 - History of Medical Offices
2 - Types of Medical Offices
3 - Medical Office Staff
4 - Medical Office Management
5 - Computer Skills
6 - Telecommunications
7 - Appointment Scheduling
8 - Proper Patient Care
9 - Triage
10 - Handling Medical Emergencies
11 - Office Maintenance
12 - Billing
13 - Medical Terminology
14 - Medical Coding
15 - Transcription
16 - Medical Records
17 - Privacy Practices
18 - Medical Ethics
19 - Hospital Resources
20 - Medical Office Education
Medical offices take more than just a medical degree to begin and to run effectively. With this Medical Office Procedures course, you will not only learn how to set up a well-run office, but you will be able to create a medical team that offers the highest standards in patient care for each appointment and each person that walks in the door, while still making a profit.
- Completely Online
- Self-Paced
- Instructor Feedback
- 6 Months to Complete
- 24/7 Availability
- Start Anytime
- PC & Mac Compatible
- Android & iOS Friendly
- Accredited CEUs
Course Lessons
Lesson 1. History of Medical Offices
Medical offices are a newer feature to the healthcare field, arriving only in the last century as people began to move to areas where hospitals were not conveniently located. 10 Total Points
- Lesson 1 Video
Review 2 Articles: History of Medicine; Ancient Egyptian Medicine
Take Poll: Medical Office Procedures
Complete Exam: Lesson 1 - History of Medical Offices
Lesson 2. Types of Medical Offices
If you are deciding to set up your own office, you will want to note that certain practices are better suited to the medical office setting than others. 12 Total Points
- Lesson 2 Video
- Review 2 Articles: Flat-Fee Medical Clinics; Different Types of Doctors
- Complete: Lesson 2 Assignment
- Complete Exam: Lesson 2 - Types of Medical Offices
Lesson 3. Medical Office Staff
Instead, the medical office is comprised of several different positions, all designed to help the doctors continue to see patients as effectively as possible. 9 Total Points
- Lesson 3 Video
- Review 2 Articles: Job Duties; Medical Office Staff
- Take Poll: Medical Office Staff
- Complete Exam: Lesson 3 - Medical Office Staff
Lesson 4. Medical Office Management
When there is a management team, the office can run smoothly and problems can be avoided or they can be dealt with easily. 9 Total Points
- Lesson 4 Video
- Review Article: Tips for Finding a Medical Office Manager
- Complete Exam: Lesson 4 - Medical Office Management
Lesson 5. Computer Skills
Though many medical offices now have forms that patients can fill out easily, there are still some items that will require word processing skills. 9 Total Points
- Lesson 5 Video
- Complete Exam: Lesson 5 - Computer Skills
Lesson 6. Telecommunications
While some medical offices are allowing patients the chance to schedule their appointments online, this is not a process that is typical for many long time patients. 11 Total Points
- Lesson 6 Video
- Review 2 Articles: 7 Rules for Medical Office Phone Etiquette.; Telephone Etiquette for Medical Offices
- Complete: Lesson 6 Assignment
- Complete Exam: Lesson 6 - Telecommunications
Lesson 7. Appointment Scheduling
Scheduling appointments is made easier with the right appointment scheduling software, but there are systems that you can try out to see if they help you manage patient schedules more easily. 12 Total Points
- Lesson 7 Video
- Review Article: Tips for Appointment Scheduling
- Complete: Lesson 7 Assignment
- Complete Exam: Lesson 7 - Appointment Scheduling
Lesson 8. Proper Patient Care
In the eyes of a patient, being cared for not only includes treatment, but it also includes having a supportive experience when heading to the doctor's office. 12 Total Points
- Lesson 8 Video
- Review Article: Medical Assistants vs. Nurses
- Complete: Lesson 8 Assignment
- Complete Exam: Lesson 8 - Proper Patient Care
Lesson 9. Triage
Triage is a system in which a person assesses the condition of a patient to see if their health needs are more important than others who are on the phone or in the room. 10 Total Points
- Lesson 9 Video
- Review 2 Articles: Medical Triage Terminology; Telephone Nurse Triage
- Complete Exam: Lesson 9 - Triage
Lesson 10. Handling Medical Emergencies
While no medical office wants to think about it, medical emergencies do happen on site, and they can happen when you least expect it. 9 Total Points
- Lesson 10 Video
- Review 2 Articles: Medical Office Preparedness; Common First Aid
- Complete Exam: Lesson 10 - Handling Medical Emergencies
Lesson 11. Office Maintenance
When you want to make sure your patients feel comfortable and safe, you need to make sure that the office is as well maintained as the skills that everyone has earned. 11 Total Points
- Lesson 11 Video
- Review Article: Managing Medical Waste
- Complete: Lesson 11 Assignment
- Complete Exam: Lesson 11 - Office Maintenance
Lesson 12. Billing
Having a standard billing practice in place will help to ensure that patients get the care they need and that the medical staff can be paid for their services and hours spent in the office. 12 Total Points
- Lesson 12 Video
- Complete: Lesson 12 Assignment
- Complete Exam: Lesson 12 - Billing
Lesson 13. Medical Terminology
Medical terminology is the practice of naming different medical conditions through a system of Latin and Greek terms. 12 Total Points
- Lesson 13 Video
- Review 2 Articles: Medical Terminology; Search for Medical Terms
- Complete: Lesson 13 Assignment
- Complete Exam: Lesson 13 - Medical Terminology
Lesson 14. Medical Coding
While a medical office may not have to handle extensive coding, knowing the basics can help to ensure that future billing issues do not occur. 12 Total Points
- Lesson 14 Video
- Review 2 Articles: Medical Coding; What Is Medical Coding?
- Complete: Lesson 14 Assignment
- Complete Exam: Lesson 14 - Medical Coding
Lesson 15. Transcription
Not only does it allow for more accurate notes and note taking, but transcription also saves time for those who need to review notes of a patient in the future. 11 Total Points
- Lesson 15 Video
- Review Article: Tips and Tricks
- Complete: Lesson 15 Assignment
- Complete Exam: Lesson 15 - Transcription
Lesson 16. Medical Records
To make decisions about health care and medications, it is essential that medical offices have a clear and organized system of medical records. 9 Total Points
- Lesson 16 Video
- Review 2 Articles: Making Electronic Records a Reality; EMRs
- Take Poll: Records
- Complete Exam: Lesson 16 - Medical Records
Lesson 17. Privacy Practices
When it comes to patient medical histories, privacy is essential. Each patient needs to feel that when they come into a medical office, their information is going to be kept safe and secure. 12 Total Points
- Lesson 17 Video
- Review Article: HIPPA
- Complete: Lesson 17 Assignment
- Complete Exam: Lesson 17 - Privacy Practices
Lesson 18. Medical Ethics
Ethics tends to be a subject that is overlooked in medical practices, as this is something that people simply assume is being thought about and addressed in every patient encounter. 12 Total Points
- Lesson 18 Video
- Review Article: AMA's Code of Medical Ethics
- Complete: Lesson 18 Assignment
- Complete Exam: Lesson 18 - Medical Ethics
Lesson 19. Hospital Resources
There are numerous resources that a medical office will want to have in place so that when the time comes for testing 10 Total Points
- Lesson 19 Video
- Review 2 Articles: Laboratory Tests; Hospital-Physician Relationships
- Complete Exam: Lesson 19 - Hospital Resources
Lesson 20. Medical Office Education
While medical office workers are often trained in their particular fields, when you are starting a medical office, it can be a good idea to learn about specifically how to run a medical office. 103 Total Points
- Lesson 20 Video
- Review Article: Medical Office Manager
- Take Poll: Your Opinion Matters: Course Rating
- Take Survey: Program Evaluation Follow-up Survey (End of Course)
- Complete Exam: Lesson 20 - Medical Office Education
- Complete: The Final Exam
307
Total Course Points
Additional Course Information
- Document Your Lifelong Learning Achievements
- Earn an Official Certificate Documenting Course Hours and CEUs
- Verify Your Certificate with a Unique Serial Number Online
- View and Share Your Certificate Online or Download/Print as PDF
- Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Course Title:
Medical Office Administrative Operations
Course Number:
7550547
Languages:
English - United States, Canada and other English speaking countries
Category:
Course Type:
General Education
CEU Value:
0.8 IACET CEUs (Continuing Education Units)
CE Accreditation:
Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy:
Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method:
Lesson assignments and review exams
Syllabus:
View Syllabus
Duration:
Continuous: Enroll anytime!
Course Fee:
$50.00 (no CEU Certification) || with CEU Certification: $75.00
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| Time to complete | 6 months |
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| Includes CEUs |
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| Time to complete | 6 months |
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Includes all 500+ courses
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| Includes CEUs |
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| Self-paced |
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| Time to complete | 12 Months |
| No. of courses | 500+ |
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Includes all 500+ courses
Includes all 500+ courses
| Includes certificate |
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| Includes CEUs |
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| Self-paced |
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| Instructor support |
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| Time to complete | Monthly |
| No. of courses | 500+ |
Learning Outcomes
By successfully completing this course, students will be able to:
- Describe history of medical offices.
- Describe types of medical offices.
- Know medical office staff.
- Describe medical office management.
- Define what computer skills are needed for running a medical office.
- Know telecommunications needs of a medical office.
- Know appointment scheduling in a medical office.
- Know proper patient care and procedures in a successful medical office.
- Describe triage.
- Describe handling medical emergencies.
- Know office maintenance.
- Describe the billing process and its importance in the medical office.
- Recognize basic medical terminology needed to work in a medical office.
- Define what medical coding is and its importance in a medical office.
- Define what transcription is and why its importance in a medical office.
- Know medical records and security.
- Identify privacy practices.
- Describe medical ethics.
- Recognize hospital resources that are available in a medical office.
- Describe what additional medical office education you'll need to move forward in this line of work, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Student Testimonials
- "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.
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