Medical Office Administrative Operations

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  • 20
  • 22
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  • 8
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Course Description

Medical Office Administrative Procedures is a course that's designed to help those interested in setting up a medical office or who want to learn how to manage their current medical office more efficiently. With 20 different lessons, this course takes learners from the basics of a medical office to the more specialized concerns that face modern medical practitioners today.

Lessons include:


1 - History of Medical Offices

2 - Types of Medical Offices

3 - Medical Office Staff

4 - Medical Office Management

5 - Computer Skills

6 - Telecommunications

7 - Appointment Scheduling

8 - Proper Patient Care

9 - Triage

10 - Handling Medical Emergencies

11 - Office Maintenance

12 - Billing

13 - Medical Terminology

14 - Medical Coding

15 - Transcription

16 - Medical Records

17 - Privacy Practices

18 - Medical Ethics

19 - Hospital Resources

20 - Medical Office Education

Medical offices take more than just a medical degree to begin and to run effectively. With this Medical Office Procedures course, you will not only learn how to set up a well-run office, but you will be able to create a medical team that offers the highest standards in patient care for each appointment and each person that walks in the door, while still making a profit.

History of Medical Offices

Medical offices are a newer feature to the healthcare field, arriving only in the last century as people began to move to areas where hospitals were not conveniently located.  As people began to spread out and to establish their own homes, they needed to have facilities for healthcare, and the home practice model was not as effective.

Though many doctors continue to provide home visits, this practice was not as possible in developing cities where the populations boomed. In a place where there were many patients for few doctors, it became necessary to create a medical office arrangement.

A doctor would see patients out of their home or out of a separate office building, helping to provide both emergent and preventative care to patients of all ages.

In modern times, medical offices offer patients a variety of services, within one location. This is much more convenient, and it allows medical specialties to thrive. 

Because different kinds of doctors can have their own medical office setting, they are able to create a more individualized treatment program for a specific group of patients.

Today, many specialists will also share medical office space with others who have similar or complementary medical professions. This allows patients to have one place in which they can receive care, without having to drive to multiple offices.

While medical offices do not typically have the resources to handle emergencies, they are equipped to stabilize patients if something should happen during a regular visit. If this is the case, the patient will then be transferred to the nearest available hospital.

Medical offices can be located in a variety of settings, including within a hospital, as a freestanding building, or in a complex with other medical offices of different specialties.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Lesson 1. History of Medical Offices

Medical offices are a newer feature to the healthcare field, arriving only in the last century as people began to move to areas where hospitals were not conveniently located. 10 Total Points
  • Lesson 1 Video
  • Review 2 Articles: History of Medicine; Ancient Egyptian Medicine
  • Take Poll: Medical Office Procedures
  • Take Survey: Reasons for Taking this Course
  • Complete Exam: Lesson 1 - History of Medical Offices

Lesson 2. Types of Medical Offices

If you are deciding to set up your own office, you will want to note that certain practices are better suited to the medical office setting than others. 10 Total Points
  • Lesson 2 Video
  • Review Article: Different Types of Doctors
  • Complete Exam: Lesson 2 - Types of Medical Offices

Lesson 3. Medical Office Staff

Instead, the medical office is comprised of several different positions, all designed to help the doctors continue to see patients as effectively as possible. 9 Total Points
  • Lesson 3 Video
  • Review 2 Articles: Job Duties; Medical Office Staff
  • Take Poll: Medical Office Staff
  • Complete Exam: Lesson 3 - Medical Office Staff

Lesson 4. Medical Office Management

When there is a management team, the office can run smoothly and problems can be avoided or they can be dealt with easily. 9 Total Points
  • Lesson 4 Video
  • Review Article: Tips for Finding a Medical Office Manager
  • Complete Exam: Lesson 4 - Medical Office Management

Lesson 5. Computer Skills

Though many medical offices now have forms that patients can fill out easily, there are still some items that will require word processing skills. 9 Total Points
  • Lesson 5 Video
  • Complete Exam: Lesson 5 - Computer Skills

Lesson 6. Telecommunications

While some medical offices are allowing patients the chance to schedule their appointments online, this is not a process that is typical for many long time patients. 9 Total Points
  • Lesson 6 Video
  • Review 2 Articles: 7 Rules for Medical Office Phone Etiquette.; Telephone Etiquette for Medical Offices
  • Complete Exam: Lesson 6 - Telecommunications

Lesson 7. Appointment Scheduling

Scheduling appointments is made easier with the right appointment scheduling software, but there are systems that you can try out to see if they help you manage patient schedules more easily. 10 Total Points
  • Lesson 7 Video
  • Complete Exam: Lesson 7 - Appointment Scheduling

Lesson 8. Proper Patient Care

In the eyes of a patient, being cared for not only includes treatment, but it also includes having a supportive experience when heading to the doctor's office. 10 Total Points
  • Lesson 8 Video
  • Complete Exam: Lesson 8 - Proper Patient Care

Lesson 9. Triage

Triage is a system in which a person assesses the condition of a patient to see if their health needs are more important than others who are on the phone or in the room. 10 Total Points
  • Lesson 9 Video
  • Review 2 Articles: Medical Triage Terminology; Telephone Nurse Triage
  • Complete Exam: Lesson 9 - Triage

Lesson 10. Handling Medical Emergencies

While no medical office wants to think about it, medical emergencies do happen on site, and they can happen when you least expect it. 9 Total Points
  • Lesson 10 Video
  • Review 2 Articles: Medical Office Preparedness; Common First Aid
  • Complete Exam: Lesson 10 - Handling Medical Emergencies

Lesson 11. Office Maintenance

When you want to make sure your patients feel comfortable and safe, you need to make sure that the office is as well maintained as the skills that everyone has earned. 9 Total Points
  • Lesson 11 Video
  • Review Article: Managing Medical Waste
  • Complete Exam: Lesson 11 - Office Maintenance

Lesson 12. Billing

Having a standard billing practice in place will help to ensure that patients get the care they need and that the medical staff can be paid for their services and hours spent in the office. 10 Total Points
  • Lesson 12 Video
  • Complete Exam: Lesson 12 - Billing

Lesson 13. Medical Terminology

Medical terminology is the practice of naming different medical conditions through a system of Latin and Greek terms. 10 Total Points
  • Lesson 13 Video
  • Review 2 Articles: Medical Terminology; Search for Medical Terms
  • Complete Exam: Lesson 13 - Medical Terminology

Lesson 14. Medical Coding

While a medical office may not have to handle extensive coding, knowing the basics can help to ensure that future billing issues do not occur. 10 Total Points
  • Lesson 14 Video
  • Review 2 Articles: Medical Coding; What Is Medical Coding?
  • Complete Exam: Lesson 14 - Medical Coding

Lesson 15. Transcription

Not only does it allow for more accurate notes and note taking, but transcription also saves time for those who need to review notes of a patient in the future. 9 Total Points
  • Lesson 15 Video
  • Review Article: Tips and Tricks
  • Complete Exam: Lesson 15 - Transcription

Lesson 16. Medical Records

To make decisions about health care and medications, it is essential that medical offices have a clear and organized system of medical records. 9 Total Points
  • Lesson 16 Video
  • Review 2 Articles: Making Electronic Records a Reality; EMRs
  • Take Poll: Records
  • Complete Exam: Lesson 16 - Medical Records

Lesson 17. Privacy Practices

When it comes to patient medical histories, privacy is essential. Each patient needs to feel that when they come into a medical office, their information is going to be kept safe and secure. 12 Total Points
  • Lesson 17 Video
  • Review Article: HIPPA
  • Complete: Lesson 17 Assignment
  • Complete Exam: Lesson 17 - Privacy Practices

Lesson 18. Medical Ethics

Ethics tends to be a subject that is overlooked in medical practices, as this is something that people simply assume is being thought about and addressed in every patient encounter. 10 Total Points
  • Lesson 18 Video
  • Review Article: Medical Ethics
  • Complete Exam: Lesson 18 - Medical Ethics

Lesson 19. Hospital Resources

There are numerous resources that a medical office will want to have in place so that when the time comes for testing 10 Total Points
  • Lesson 19 Video
  • Review 2 Articles: Laboratory Tests; Hospital-Physician Relationships
  • Complete Exam: Lesson 19 - Hospital Resources

Lesson 20. Medical Office Education

While medical office workers are often trained in their particular fields, when you are starting a medical office, it can be a good idea to learn about specifically how to run a medical office. 103 Total Points
  • Lesson 20 Video
  • Review Article: Medical Office Manager
  • Take Poll: Your Opinion Matters: Course Rating
  • Take Survey: Program Evaluation Follow-up Survey (End of Course)
  • Complete Exam: Lesson 20 - Medical Office Education
  • Complete: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe history of medical offices.
  • Describe types of medical offices.
  • Summarize medical office staff.
  • Describe medical office management.
  • Define what computer skills are needed for running a medical office.
  • Summarize telecommunications needs of a medical office.
  • Summarize appointment scheduling in a medical office.
  • Summarize proper patient care and procedures in a successful medical office.
  • Describe triage.
  • Describe handling medical emergencies.
  • Summarize office maintenance.
  • Describe the billing process and its importance in the medical office.
  • Recognize basic medical terminology needed to work in a medical office.
  • Define what medical coding is and its importance in a medical office.
  • Define what transcription is and why its importance in a medical office.
  • Summarize medical records and security.
  • Identify privacy practices.
  • Describe medical ethics.
  • Recognize hospital resources that are available in a medical office.
  • Describe what additional medical office education you'll need to move forward in this line of work, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
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Document Your CEUs on Your Resume
Course Title: Medical Office Administrative Operations
Course Number: 7550547
Course Requirements: View Course Requirements
Languages: English - United States, Canada and other English speaking countries
Course Type: Professional Development (Self-Paced, Online Class)
CEU Value: 0.8 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Duration: Continuous: Enroll anytime!
Course Fee: $55.00 (no CEU Certification) || with Online CEU Certification: $80.00

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Student Testimonials

  • "My instructor was positive and motivating. I took this course as a "refresher". I have many years of experience in the medical office field." -- Lisala A.