General Secretary 101
with CEU Certificate*
If you've been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting.
In this interactive General Secretary course, you will learn about the foundational skills that all secretaries should have when they are sitting behind a desk.
This course includes sections on:
What a General Secretary Is
Types of Secretaries
File System Management
Effective Communication Skills
Handling Difficult Situations
Better to Have Training or Experience?
With these sections, you will learn more about how to be an effective secretary both in your current role, as well as in future roles.
Each section provides detailed information that can be used in modern office settings today. Since each lesson builds on the lesson before it, you will begin to learn how to not only provide administrative support, but also how to be a valuable part of an office setting.
Today, secretaries are more than just the ones that handle basic tasks. They also provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs.
A secretary is the one that opens the door to a solid reputation for their company. With this General Secretary Course, you will gain the skills to succeed, no matter what industry you choose.
Anyone who needs this information is welcome to join. No books will be required.
Lesson 1: What a General Secretary Is
Lesson 2: Types of Secretaries
Lesson 3: Reception - Phones/Visitors
Lesson 4 : Scheduling
Lesson 5: Travel Arrangements
Lesson 6 : Word Processing
Lesson 7 : File System Management
Lesson 8 : Spreadsheets
Lesson 9 : Correspondence
Lesson 10 : Dictation
Lesson 11 : Office Equipment
Lesson 12 : Effective Communication Skills
Lesson 13 : Time Management
Lesson 14 : Handling Difficult Situations
Lesson 15 : Better to Have Training or Experience?
Conclusion & Citations
|Lesson 1: What a General Secretary Is||10|
|Lesson 2 Assignment||2|
|Lesson 2: Types of Secretaries||9|
|Lesson 3: Reception - phones/visitors||10|
|Lesson 4 : Scheduling||10|
|Lesson 5: Travel Arrangements||10|
|Lesson 6 : Word Processing||10|
|Lesson 7 Assignment||2|
|Lesson 7 : File System Management||10|
|Lesson 8 : Spreadsheets||9|
|Lesson 9 Assignments||2|
|Lesson 9 : Correspondence||10|
|Lesson 10 : Dictation||10|
|Lesson 11 Assignment||2|
|Lesson 11 : Office Equipment||10|
|Lesson 12 : Effective Communication Skills||10|
|Lesson 13 : Time Management||10|
|Lesson 14 Assignment||2|
|Lesson 14 : Handling Difficult Situations||10|
|Lesson 15 : Better to Have Training or Experience?||8|
|Lesson 16 Assignment||2|
|The Final Exam||72|
- General Secretaries Handling of Travel Arrangements
- Effective Communication Skills Needed as a General Secretary
- Exploring a Career as a General Secretary
- Using Office Equipment as a General Secretary
- General Secretary Roles in the Reception Area
- Business Management Tools: Sales and Marketing Principles
- Etiquette Rules in Handling Overnight Guests
- Coping with Changing Workforces as an Administrative Assistant
- The Importance of Newsletters in Providing Good Customer Care
- The Use of Brand Extensions
- How to Use E-mail An Effective Part of Your Customer Service
- The Main Dashboard in Google Anayltics
- Help Desk Tools: Establishing Your Help Desk's Online Presence
- Providing Great Customer Care in an E-commerce World
- Understanding and Managing Product Backlogs