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General Secretary 101

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Course Description


If you've been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting. 

In this interactive General Secretary course, you will learn about the foundational skills that all secretaries should have when they are sitting behind a desk.

This course includes sections on:

  • What a General Secretary Is
  • Types of Secretaries
  • Reception
  • Scheduling
  • Travel Arrangements
  • Word Processing
  • File System Management
  • Spreadsheets  
  • Correspondence  
  • Dictation
  • Office Equipment
  • Effective Communication Skills
  • Time Management
  • Handling Difficult Situations
  • Better to Have Training or Experience? 


With these sections, you will learn more about how to be an effective secretary both in your current role, as well as in future roles.

Each section provides detailed information that can be used in modern office settings today. Since each lesson builds on the lesson before it, you will begin to learn how to not only provide administrative support, but also how to be a valuable part of an office setting.

Today, secretaries are more than just the ones that handle basic tasks. They also provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs.

A secretary is the one that opens the door to a solid reputation for their company. With this General Secretary Course, you will gain the skills to succeed, no matter what industry you choose.

Course Requirements

Anyone who needs this information is welcome to join. No books will be required.

Course Topics


Lesson 1: What a General Secretary Is

Lesson 2: Types of Secretaries

Lesson 3: Reception - Phones/Visitors

Lesson 4 : Scheduling

Lesson 5: Travel Arrangements

Lesson 6 : Word Processing

Lesson 7 : File System Management

Lesson 8 : Spreadsheets

Lesson 9 : Correspondence

Lesson 10 : Dictation

Lesson 11 : Office Equipment

Lesson 12 : Effective Communication Skills

Lesson 13 : Time Management

Lesson 14 : Handling Difficult Situations

Lesson 15 : Better to Have Training or Experience?

Conclusion & Citations

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class.

Grading Policy

Each lesson will include a lesson review quiz and an assignment designed to highlight lesson topics. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what a general secretary is, what types of secretaries there are, and what the job role entails
  • Know reception techniques.
  • Describe scheduling techniques.
  • Know the process of making travel arrangements.
  • Demonstrate word processing tecnhniques.
  • Describe how to create, manage, and maintain file system management.
  • Demonstrate spreadsheet knowledge and use in the role of a secretary.
  • Know correspondence and dictation requirements of a secretary.
  • Know office equipment a secretary will need to be familiar with.
  • Know effective communication and time management skills to be an effective secretary, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1: What a General Secretary Is10
Lesson 2 Assignment2
Lesson 2: Types of Secretaries9
Lesson 3: Reception - phones/visitors10
Lesson 4 : Scheduling10
Lesson 5: Travel Arrangements10
Lesson 6 : Word Processing10
Lesson 7 Assignment2
Lesson 7 : File System Management10
Lesson 8 : Spreadsheets9
Lesson 9 Assignments2
Lesson 9 : Correspondence10
Lesson 10 : Dictation10
Lesson 11 Assignment2
Lesson 11 : Office Equipment10
Lesson 12 : Effective Communication Skills10
Lesson 13 : Time Management10
Lesson 14 Assignment2
Lesson 14 : Handling Difficult Situations10
Lesson 15 : Better to Have Training or Experience?8
Lesson 16 Assignment2
The Final Exam72
Total Points:231

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