Course Description

Unlocking the Potential of the Modern Secretary: From Basics to Brilliance

The term "secretary" might evoke a certain image, but in today's multifaceted corporate world, the roles and responsibilities of these essential team members have evolved profoundly. If you're not yet acquainted with the nuanced dynamics of today's administrative roles, this comprehensive course promises a transformative dive into the expansive realm of secretarial responsibilities.

Course Overview:

The Panorama of Administrative Roles: While some use 'secretary' as a catch-all term, the corporate sphere boasts a myriad of specialized administrative titles. Whether it's the General Secretary, Administrative Assistant, Executive Assistant, or Legal Secretary, each title carries its distinct responsibilities and caters to specific industry needs. This course demystifies these roles, offering keen insights into their intricacies.

The Quintessential General Secretary: A General Secretary is not just a gatekeeper but a linchpin in the smooth functioning of an organization. From facilitating valuable interactions with clients to meticulously handling the smallest of office details, they embody the very essence of effective organization. We shed light on how their multifarious roles can create ripples of efficiency throughout an organization.

Emerging Opportunities & Career Progression: The journey of a General Secretary is filled with opportunities for growth. Whether transitioning into an Office Manager, spearheading a team, or adopting specialized roles, the sky's the limit. We'll walk you through the potential avenues of progression, emphasizing that starting as a secretary can be a strategic move toward climbing the corporate ladder.

Course Modules:

  1. The Essence of a General Secretary: Dive deep into the core responsibilities and the pivotal role they play in an organization.
  2. Secretarial Spectrum: Explore the myriad of administrative roles, their distinctions, and overlaps.
  3. Reception Mastery: Perfect the art of handling phones and visitors.
  4. Ace at Scheduling: Manage calendars with finesse.
  5. Travel Arrangements Demystified: Plan and execute flawless travel itineraries.
  6. Word Processing Wonders: Enhance documentation skills.
  7. File System Management: Organize, retrieve, and maintain documents seamlessly.
  8. Spreadsheets Simplified: Navigate data with ease.
  9. Crafting Correspondence: Communicate effectively through written mediums.
  10. Dictation Dynamics: Transcribe with accuracy.
  11. Mastering Office Equipment: From basic to advanced, know your tools.
  12. Effective Communication Skills: Harness the power of verbal and non-verbal cues.
  13. Time Management Triumphs: Boost productivity and manage time effectively.
  14. Handling Difficult Situations: Navigate challenges with tact and diplomacy.
  15. Training vs. Experience Debate: Discover what holds more weight in the corporate realm.

In this age where roles are continually evolving, understanding the significance and potential of the modern secretary is paramount. Through this course, we aim to not just inform but inspire, illustrating that the journey of a secretary is one of limitless potential and profound impact. Join us and redefine what it means to be a 'secretary' in today's world.

 

  • Completely Online
  • Self-Paced
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what a general secretary is, what types of secretaries there are, and what the job role entails
  • Summarize reception techniques.
  • Describe scheduling techniques.
  • Summarize the process of making travel arrangements.
  • Demonstrate word processing tecnhniques.
  • Describe how to create, manage, and maintain file system management.
  • Demonstrate spreadsheet knowledge and use in the role of a secretary.
  • Summarize correspondence and dictation requirements of a secretary.
  • Summarize office equipment a secretary will need to be familiar with.
  • Summarize effective communication and time management skills to be an effective secretary.
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1: What a General Secretary Is 10 points
Lesson 2 Assignment 2 points
Lesson 2: Types of Secretaries 9 points
Lesson 3: Reception - phones/visitors 10 points
Lesson 4 : Scheduling 10 points
Lesson 5: Travel Arrangements 10 points
Lesson 6 : Word Processing 10 points
Lesson 7 Assignment 2 points
Lesson 7 : File System Management 10 points
Lesson 8 : Spreadsheets 9 points
Lesson 9 Assignments 2 points
Lesson 9 : Correspondence 10 points
Lesson 10 : Dictation 10 points
Lesson 11 Assignment 2 points
Lesson 11 : Office Equipment 10 points
Lesson 12 : Effective Communication Skills 10 points
Lesson 13 : Time Management 10 points
Lesson 14 Assignment 2 points
Lesson 14 : Handling Difficult Situations 10 points
Lesson 15 : Better to Have Training or Experience? 8 points
Lesson 16 Assignment 2 points
The Final Exam 72 points
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