Online Class: Outlook 2016

In this course, you will learn how to effectively use nearly every aspect of Outlook, from sending, receiving, and organizing emails to completing tasks, using the calendar, and much, much more.

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  • 15
  • 30
    Exams &
  • 2,830
    have taken this course
  • 5
    average time
  • 0.5

Course Description

Microsoft Outlook 2016 is the email client and personal information organizer that comes with the Microsoft Office Suite. In this course, we're going to teach you how to effectively use nearly every aspect of Outlook, from sending, receiving, and organizing emails to completing tasks, using the calendar, and much, much more. Unlike other email programs, Outlook 2016 gives you several ways to manage and organize your personal information, manage your time, organize your contacts and makes the most hectic person's communication online a lot simpler and easier.

This course will teach you the skills you'll need to successfully use Outlook 2016. You'll learn everything you need to know from the basics and all the advanced Outlook 2016 features. Each lesson in this course contains step-by-step instructions and screenshots that make learning easy. There's no need to worry if you don't have previous experience with Outlook. This course uses a building block system and starts with the most basic tasks before moving forward to more advanced features and techniques.


In this course, you'll learn how to...

· Navigate Outlook

· Create and format emails

· Organize emails into folders

· Create folders

· Use the Calendar module

· Add appointments, meetings, and events to the calendar

· Use the Task module to manage your to-do list

· Add contacts to address books

· Create address books

· Create notes

· Add images and charts to emails

· And much more
You do not need access to Outlook 2016 in order to successfully complete this course. However, it is strongly encouraged.
  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider

Course Lessons

Average Lesson Rating:
4.4 / 5 Stars (Average Rating)
"Extraordinarily Helpful"
(2,310 votes)

Lesson 1: Introduction to Microsoft Outlook 2016

In this course, we're going to teach you how to effectively use nearly every aspect of Outlook, from sending, receiving, and organizing emails to completing tasks, using the calendar, and much, much more. Additional lesson topics: Microsoft Outlook Step by Step 9 Total Points
  • Lesson 1 Video
  • Lesson discussions: Reasons for Taking this Course
  • Complete: Assignment 1
  • Assessment: Exam 1

Lesson 2: Getting Started in Outlook 2016

Outlook 2016 is refreshingly easy to use – and even easier to get started. Let’s get started by becoming familiar with the window that you see each time you open Outlook 2016 on your computer. 10 Total Points
  • Lesson 2 Video
  • Assessment: Exam 2

Lesson 3: Creating and Sending Email Messages

This lesson is going to be very basic, so chances are if you’ve used another email program before – even if it wasn’t Outlook – this lesson will be very easy for you. Additional lesson topics: Create stationery for email messages; Create an email message template; Add a signature to messages 11 Total Points
  • Lesson 3 Video
  • Complete: Assignment 3
  • Assessment: Exam 3

Lesson 4: Formatting Text in Email Messages

Now that we’ve learned how to create basic email messages, it’s time to learn how to format them to give them the look and feel that we want. We can change or add color, create lists, apply styles, and format the text with no more than a few clicks of the mouse button. Additional lesson topics: Change the message format to HTML, Rich Text Format, or plain text; Change the default font or text color for email messages 11 Total Points
  • Lesson 4 Video
  • Complete: Assignment 4
  • Assessment: Exam 4

Lesson 5: Formatting Paragraphs in Email Messages

Outlook 2016 gives you the same paragraph formatting options that you have in programs like Word, which means you have great control over the appearance of your email messages. Additional lesson topics: Turn formatting marks on or off; How to Hide Paragraph Formatting Marks 11 Total Points
  • Lesson 5 Video
  • Complete: Assignment 5
  • Assessment: Exam 5

Lesson 6: Working with Email Messages

One of the convenient features in Outlook when it comes to working with emails has to be the ability to sort your messages by conversation. It helps to keep your inbox more organized, and it also helps you to see what’s being discussed in emails. Additional lesson topics: Attachments in Outlook —ready for collaboration; Attach a file to an email in Outlook for Windows; Classic Attach File button and Insert as Text option in Outlook 11 Total Points
  • Lesson 6 Video
  • Complete: Assignment 6
  • Assessment: Exam 6

Lesson 7: Organizing Mail

If you save a lot of your email in Outlook rather than deleting it after reading, you may want to arrange them into folders. Additional lesson topics: Create a rule in Outlook for Mac; Use Clutter to sort low priority messages in Outlook for Windows 10 Total Points
  • Lesson 7 Video
  • Complete: Assignment 7
  • Assessment: Exam 7

Lesson 8: Working with Address Books and Contacts

This lesson is going to be all about managing your contacts and your address books. Additional lesson topics: Enabling the Contacts Folder as an Address Book; Outlook Contacts, Address Book, and Autocomplete 11 Total Points
  • Lesson 8 Video
  • Complete: Assignment 8
  • Assessment: Exam 8

Lesson 9: A Few More Things About Outlook Emails

Let’s learn a little more about emails in Outlook 2016. The more you know, the more you’ll be able to do. Additional lesson topics: Introduction to Outlook Data Files .pst and .ost ; Import email messages, contacts, and other items into Outlook for Mac; Pst-files vs. pst-archives vs. ost-files 11 Total Points
  • Lesson 9 Video
  • Complete: Assignment 9
  • Assessment: Exam 9

Lesson 10: Working with Graphics and Pictures in Emails

Outlook 2016 has a wealth of tools to add interesting graphics that will help your readers easily grasp all of the important information. Additional lesson topics: Block or unblock automatic picture downloads in e-mail messages; Inline images may display as a Red X in Outlook; Always show images in emails Outlook / / 9 Total Points
  • Lesson 10 Video
  • Complete: Assignment 10
  • Assessment: Exam 10

Lesson 11: Using the Calendar

In this lesson, we’re going to explore the ways you can use the calendar to help keep track of appointments, events, and other things you need to remember. Additional lesson topics: Share your calendar in Outlook for Mac 11 Total Points
  • Lesson 11 Video
  • Complete: Assignment 11
  • Assessment: Exam 11

Lesson 12: Reminders

Outlook 2016 allows you to set reminders for things such as sending emails, appointments, and contacts. In this lesson, we’re going to learn to use and set reminders. Additional lesson topics: Set or remove reminders 10 Total Points
  • Lesson 12 Video
  • Complete: Assignment 12
  • Assessment: Exam 12

Lesson 13: Tasks

In this lesson, we’re going to learn everything about entering tasks and to-do items in Outlook. Additional lesson topics: Managing Contacts, Dates and Tasks in Outlook ; Keep upcoming tasks always in view 10 Total Points
  • Lesson 13 Video
  • Complete: Assignment 13
  • Assessment: Exam 13

Lesson 14: Notes

In Outlook 2016, notes are just like Post-It notes. You can jot down things that you need to remember to refer to later. Additional lesson topics: Export Outlook Notes to OneNote; Add Comments or Notes to Messages; Create a note 10 Total Points
  • Lesson 14 Video
  • Complete: Assignment 14
  • Assessment: Exam 14

Lesson 15: Sharing

Outlook 2016 provides simple ways to share your emails, calendars, contacts, and tasks. 78 Total Points
  • Lesson 15 Video
  • Lesson discussions: Course Completion Poll: Your Thoughts; Course Comments; Program Evaluation Follow-up Survey (End of Course)
  • Complete: Assignment 15
  • Assessment: Exam 15
  • Assessment: The Final Exam
Total Course Points

Learning Outcomes

By successfully completing this course, students will be able to:
  • Identify what Outlook is and what it can do.
  • Demonstrate creating and sending email messages.
  • Demonstrate formatting text in email messages.
  • Demonstrate formatting paragraphs in email messages.
  • Identify methods for organizing mail.
  • Describe ways for working with address books and contacts.
  • Demonstrate working with graphics and pictures in emails.
  • Demonstrate using the calendar, notes, and tasks.
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Additional Course Information

Online CEU Certificate
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
Document Your CEUs on Your Resume
Course Title: Outlook 2016
Course Number: 9770424
Lessons Rating: 4.4 / 5 Stars (2,310 votes)
Languages: English - United States, Canada and other English speaking countries
Availability: This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, and Texas.
Last Updated: August 2023
Course Type: Self-Paced, Online Class
CEU Value: 0.5 IACET CEUs (Continuing Education Units)
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method: Lesson assignments and review exams
Syllabus: View Syllabus
Course Fee: $120.00 U.S. dollars

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Student Testimonials

  • "I really enjoyed this course - The Instructor made it simple, interesting but informative enough so that anybody with little exposure to Outlook could benefit. I enjoyed reading both the lesson chapters and watching the accompanying lesson videos, because they complement each other, and visually, it helped me learn more. I also enjoyed the Tests and Assignments as they help you practise, and test your understanding of the sequential steps needed to perform a task on Outlook. Overall, I enjoyed this course and even binge-studied some lessons. It was a fun course, and has increased my confidence in Outlook." -- Richard B.
  • "I think it was very helpful. I understand a much more, when one of my peers ask me to do something, I don't have to ask how to do it now." -- Stuart S.
  • "It was very helpful, altogether! I have a bit more background in working with technology than some individuals I think this course might be designed for, so there were, at times, lessons that felt a bit on the easy side, but I was still satisfied by how much the course revealed to me which I hadn't already known about Outlook. I feel that it polished existing skills and provided a clear, robust understanding of what the program offers." -- Em C.
  • "Showed me some things that I didn't know outlook could do. Very informative." -- James C.
  • "The way lessons were organized into topical areas. Thank you for the rapid feedback." -- Michael B.
  • "The program was great and the videos that went along with the outline was great to see a visual." -- Raychelle F.
  • "The videos for the lessons were great." -- Maria P.
  • "The instructor was very clear and understanding for this course. All was very helpful, he couldn't have did a better job." -- Deborah T.
  • "The part of this course I found most helpful was being able to see what questions I got wrong on the exams so I could try I knew for the final exam." -- Shawnee S.
  • "Everything was really well explained." -- Alicia R.