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1.2 CEUs  ::  12 Contact Hours  ::  Self-Paced  ::  Instructor Support  ::  6 Month Subscription

Course Description

Etiquette 101 is an overview of today's etiquette rules, updated for today's fast-paced lifestyles and ever-changing codes of conduct for work and leisure. The role of etiquette has changed over the years. At one time, it served as an indicator of each person's proper station in life. Today, etiquette helps smooth the path of our daily activities, whether it's meeting others in our daily interactions, talking to someone on the phone, offering condolences properly or understanding how to talk to colleagues at a business conference.

In Etiquette 101, you'll learn the rules of good behavior for today's most common social and business situations, including the common courtesies of life that many of us have forgotten or may not have learned, from when to offer your seat on a bus to a stranger to how to share a cab. It will also go over telephone etiquette, with the updated rules for cell phone use and the new rules for office calls.
 
Etiquette

Correspondence, including emails, entertaining and being a polite guest, giving and receiving gifts and life's big events are all covered, with examples – both good and bad!  There is also a section on life situations that are never easy, such as death and divorce, with etiquette suggestions that will help you navigate the minefield of emotions surrounding these situations.

Finally, a section on workplace etiquette covers the details of everything from how to relate to your boss and subordinates to keeping your social life and work separate.  Etiquette 101 will teach you everything you need to know to move graciously through today's world.

* Instantly download, print, and share your CEU Certificate at course completion (additional shipping/handling charges apply for hard copy delivery). UniversalClass™ offers many wonderful learning tools including an online portfolio service that manages all your course completions and CEUs.
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Course Lessons

  • Lesson 1. Why Etiquette Matters

    Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other.
  • Lesson 2. The Common Courtesies of Life

    The common courtesies of life are the endless little gestures we make almost unconsciously as we move through our day.
  • Lesson 3. Polite Conversation

    The art of small talk and polite conversation is quickly dying. Many people are uncomfortable in situations where they have to make small talk with others or chat with people they've just met.
  • Lesson 4. Telephone Etiquette

    More of our communication is done by telephone every day. Home phones, office phones, and cell phones are our virtual ties to each other as we rush from place to place.
  • Lesson 5. Correspondence

    Although you probably keep in touch with most of your friends and family by phone or email, you should occasionally send a real letter, particularly to older relatives who don't have a computer.
  • Lesson 6. Basic Table Manners

    Table manners make eating with others a pleasant experience. There's nothing more disturbing than sharing a meal with someone who eats with his mouth open, drums his fingers on the table, and has no idea how to actproperly while dining.
  • Lesson 7. Overnight Guests

    Families and friends today often live on opposite sides of the country or at least several hours away from each other. With travel so easy by car, plane, and bus, most of us have spent weekends more than once visiting with loved ones.
  • Lesson 8. Wedding Etiquette

    A brief overview of how to act at some of the more common celebrations will enable you to handle yourself gracefully at all of life's happiest celebrations.
  • Lesson 9. Moments of Sorrow

    Just as we celebrate life with weddings and births, we mark the sorrows of life as well.
  • Lesson 10. The Rules of the Workplace

    Nowhere are the rules of etiquette more important than in the workplace. In a social setting, breaking the rules may embarrass you momentarily, but it is usually forgiven and forgotten fairly quickly.
  • Lesson 11. Appropriate Behavior for Children

    As parents, we need to teach our children manners at a young age and understand that certain behaviors in our children don't need to be tolerated by other adults.
  • Lesson 12. Gift-giving Guidelines

    Giving and receiving gifts is one of the most pleasurable pursuits connected with any special occasion.
Course Title: Etiquette 101
Languages: English - United States, Canada, United Kingdom, Australia, New Zealand, and other English speaking countries
Category:
Course Number: 7550110
Course Type: Support/Advice
Course URL: http://etiquette.onlineclasses.com
Instructor: Dr. Deirdre Mithaug
Syllabus: View Syllabus
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams
Duration: Continuous: Enroll anytime!
Requirements: View Technical Requirements
Course Fee: Basic Course: $40.00 (no CEU Certification)
  with CEU Certification: $65.00
Average Lesson Rating: (1446 votes)
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"Extraordinarily Helpful"
Online CEU Certificate
1.2 CEUs
12 Contact Hours
IACET CEU APPROVED
  • Document Your Lifelong Learning Achievements
  • Earn an Official Certificate Documenting Course Hours and CEUs
  • Verify Your Certificate with a Unique Serial Number Online
  • View and Share Your Certificate Online or Download/Print as PDF
  • Display Your Certificate on Your Resume and Promote Your Achievements Using Social Media
CEU Value: 1.2 IACET CEUs (Continuing Education Units)
Standard: Course Adheres to the ANSI/IACET 1-2007 Standard
CE Accreditation: Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102.
Grading Policy: Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned
Assessment Method: Lesson assignments and review exams

Learning Outcomes

By successfully completing this course, students will be able to:
  • Summarize why etiquette matters.
  • Describe the common courtesies of life.
  • Summarize polite conversation.
  • Describe telephone etiquette.
  • Define proper correspondence.
  • Describe basic table manners.
  • Describe etiquette overnight guests.
  • Describe wedding etiquette.
  • Define etiquette for moments of sorrow.
  • Define the rules of the workplace.
  • Define appropriate behavior for children.
  • Summarize gift giving guidelines, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
An IntroductionAssignment5
Lesson 1 AssignmentAssignment25
Lesson 1. Why Etiquette MattersExam8
Lesson 2 AssignmentAssignment25
Lesson 2. The Common Courtesies of LifeExam9
Lesson 3 AssignmentAssignment25
Lesson 3. Polite ConversationExam10
Lesson 4 AssignmentAssignment25
Lesson 4. Telephone EtiquetteExam10
Lesson 5 AssignmentAssignment25
Lesson 5. CorrespondenceExam8
Lesson 6 AssignmentAssignment25
Lesson 6. Basic Table MannersExam8
Lesson 7 AssignmentAssignment25
Lesson 7. Overnight GuestsExam10
Lesson 8 AssignmentAssignment25
Lesson 8. Wedding EtiquetteExam10
Lesson 9 AssignmentAssignment25
Lesson 9. Moments of SorrowExam7
Lesson 10 AssignmentAssignment25
Lesson 10. The Rules of the WorkplaceExam8
Lesson 11 AssignmentAssignment25
Lesson 11. Appropriate Behavior for ChildrenExam7
Lesson 12 AssignmentAssignment25
Final AssignmentAssignment10
Lesson 12. Gift Giving GuidelinesExam8
The Final ExamExam49
Total Points:467
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