| Online Class: Retail Service Training: Retail PEAK Program | Chances are you went into the retail industry as a stepping stone to the next phase of your working life. Would you like to improve your service skills and make your job easier and more fun? This is your chance to take part in the Retail PEAK (Performance Empowerment Attitude Knowledge) program, available on-line for the first time.
This course includes three sections from the PEAK Frontline Service module, as follows: Keeping the Customer Satisfied More than just smile training, this course introduces you to proven techniques for not just satisfying the customer but for satisfying ALL customers and keeping them coming back. You will examine your own influence in creating the service dynamic and explore techniques for improving internal and external customer relationships. You will have the opportunity to develop a personal service action plan that can be used back on the job.
Dealing with Difficult People Customer service to the great customer is easy. How about to the not-so-great customer? This section examines the types of difficult people you are most likely to run into and helps you identify specific strategies to improve your service effectiveness with them. You will look at causes of conflict and how personality differences influence our perceptions of others. You will have the chance to try out specific strategies for dealing with difficult people.
Customer Service--Above & Beyond Make customer service part of who you are, not just what you do. This session will help you identify your personal strengths in service and develop strategies to maximize those strengths to your benefit. You will examine who your personal customers are and how to manage and exceed their expectations. Goal-setting and personal-improvement strategies are also covered.
Enroll today! This is a self-paced, online course. You have 6 months to finish.
An instructor will monitor your progress and assess your body of work at course completion. UniversalClass™ offers many wonderful learning tools
to help you get the most out of your online course, including an online portfolio service
that manages all your course completions.
If you would like to receive more information
regarding this course, scroll down and fill out the "Request More Information"
form and we'll try to answer any of your questions within the day.
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1.0 CEUs |
Course Description | Are you working in retail or customer service? Are you preparing yourself for a job in these areas? Would you like to improve your service skills and make your job easier and more fun?
This is your chance to take part in the Retail PEAK program, available on-line for the first time. This course includes three sections from the PEAK Frontline Service module, as follows:
Keeping the Customer Satisfied More than just smile training, this course introduces you to proven techniques for not just satisfying the customer but for satisfying ALL customers and keeping them coming back. You will examine your own influence in creating the service dynamic and explore techniques for improving internal and external customer relationships. You will have the opportunity to develop a personal service action plan that can be used back on the job.
Dealing with Difficult People Customer service to the great customer is easy. How about to the not-so-great customer? This section examines the types of difficult people you are most likely to run into and helps you identify specific strategies to improve your service effectiveness with them. You will look at causes of conflict and how personality differences influence our perceptions of others. You will have the chance to try out specific strategies for dealing with difficult people.
Customer Service--Above & Beyond Make customer service part of who you are, not just what you do. This session will help you identify your personal strengths in service and develop strategies to maximize those strengths to your benefit. You will examine who your personal customers are and how to manage and exceed their expectations. Goal-setting and personal-improvement strategies are also covered.
This course offers 1.0 CEUs upon successful completion. You may take this
online course with or without CEU documentation. An online and hard-copy Certificate of Course Completion displaying your coursework and
CEUs earned is included with the CEU Option. We also offer an expedited Transcript Service for sending your accomplishments to a third party.
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Course Lessons Optional Certificates Awarded - Certificate of Outstanding Achievement
- Certificate of Academic Excellence
The Certificate of Outstanding Achievement indicates successful completion of all 3 courses within the Retail PEAK Frontline Service Module: - Keeping the Customer Satisfied - Dealing with Difficult People - Above and Beyond
Certificates awarded by the instructor will vary and are based upon student merit.
Any awards you earn are considered unofficial (or temporary) unless you decide to make the award official.
To make an award official, there is a $30.00 processing fee that covers the customization, printing, and shipping of a hard copy of the certificate as well as access to the UniversalClass™ Transcript Service.
Official awards include a serial number that verifies the authenticity of the award you earned for a lifetime (great for employers
to verify your achievement).
Additional Information |
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