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Course Description
Hotel Management will provide a realistic look at every major portion of the hotel business which will help anyone planning or currently pursuing one of the many different career opportunities available in this burgeoning and dynamic industry.
A great hotel manager leads by example. Like any business intent on survival and success, the hospitality industry requires insight into the financial aspect of every facet and every detail. Hotel Management is a course for those who wish to enjoy both personal and professional success in the hospitality industry; and need to have a more than casual understanding of the business and financial operations of the industry.
Hotels and motels are not only places where a guest can obtain tasty food and comfortable lodging, they are an integral part of community life, with facilities for meetings, entertainment, and personal services. The career choices for a person seeking a job in the hospitality industry are vast: guest service manager, head chef, front office clerk, security officer, banquet manager, bookkeeper, concierge and many more opportunities that can be personally satisfying and financially rewarding. Renewed business travel, and domestic and foreign tourism will boost employment growth of lodging managers in full-service hotels.
Additional demands for managers are expected in suite hotels. Business customers are willing to pay more for rooms with kitchens and suites that are spacious enough to conduct small meetings in. Other trainee and managerial opportunities will be available in large full-service hotels offering restaurants, fitness centers, ample meeting rooms and play areas for children, among other amenities.
The hospitality industry offers today's young men and women an interesting and exciting career. Management of a hotel or restaurant calls for a wide range of capabilities. For those wishing a rewarding and challenging life of service to others, a future in the hospitality field should be seriously considered.
Learning Outcomes
By successfully completing this course, students will be able to:
Describe the history and profile of the hospitality industry.
Summarize setting goals and objectives.
Describe managing people.
Summarize the reservation experience.
Summarize guest accounting practices.
Describe managing guest services.
Describe food and beverage management.
Describe the hotel environment.
Describe how outstanding managers beat work overload, and
Demonstrate mastery of lesson content at levels of 70% or higher.
Course Lessons
Lesson 1: History and Profile of the Hospitality Industry
This lesson describes the evolution of the hotel, the different types, and the managerial aspects.
Lesson 2: Setting Goals and Objectives
This lesson describes a manager's duties, job opportunities, and educational programs and financial aid available.
Lesson 3: Managing People
This lesson describes the different job positions in the hotel, managerial duties, and sales and marketing techniques.
Lesson 4: Invest Time In Your Personnel
This lesson discusses interviewing, training, and motivational aspects when hiring employees.
Lesson 5: The Reservation Experience
This lesson covers reservations, customer special requests, travel agencies, and cancellations.
Lesson 6: Guest Accounting Practices
This lesson describes the different methods of payment, credit limits, and the special needs of a casino hotel.
Lesson 7: Managing Guest Services
This lesson addresses guest amenities, room rates, and preventing problems.
Lesson 8: Food and Beverage Management
This lesson covers everything from planning menus and cooks to meeting and convention planning.
Lesson 9: Hotel Environment
This lesson deals with staff issues and hotel security.
Lesson 10: How Outstanding Managers Beat Work Overload
This lesson explains how to separate work from home life, and which area you would be most comfortable in the hotel management.
This is a non-credit course, and is provided for your personal enrichment.
This course is not intended to be a substitute for any state, government, licensing, certification or educational requirements.
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