- Areas of Study -

Online Class: Customer Service Tools for Every Organization

The fundamentals of customer-focused relationships are a critical basis for this class. Actual case studies and real examples will offer deeper meaning and insight to this concept. This class serves the student who is looking for a basic understanding of customer service and offers insight into higher-level concepts that can be implemented in the workplace.

Enroll in this class and you will be empowered to be an instrument of change in your organization.

Enroll today! This is a self-paced, online course. You have 6 months to finish. An instructor will monitor your progress and assess your body of work at course completion. UniversalClass™ offers many wonderful learning tools to help you get the most out of your online course, including an online portfolio service that manages all your course completions.

If you would like to receive more information regarding this course, scroll down and fill out the "Request More Information" form and we'll try to answer any of your questions within the day.

1.0 CEUs

Course Description

Special Offer!

~~$40.00~~ - $20.00
(only for a limited time)

Attention Students: Special Discount!

Save $20.00 on this class by enrolling right now!

Enter this Promotional Code -- March Madness -- when you enroll and you will only have to pay $20.00 for the course fee! That's a $20.00 savings. This is a limited time offer only, and will not be available after today, or after the enrollment quota is reached.

Are you ready for a dynamic learning experience that will inspire you to be a customer service innovator in your organization? If the answer is YES, join me for Dynamic Customer Service for Every Organization. This hands on active learning opportunity will give you practical experience and a broad understanding of how to create a dynamic customer service environment in your organization. The fundamentals of customer-focused relationships are a critical basis for this class. Actual case studies and real examples will offer deeper meaning and insight to this concept. This class serves the student who is looking for a basic understanding of customer service and offers insight into higher-level concepts that can be implemented in the workplace. Enroll in this class and you will be empowered to be an instrument of change in your organization.

This course offers 1.0 CEUs upon successful completion. You may take this online course with or without CEU documentation. An online and hard-copy Certificate of Course Completion displaying your coursework and CEUs earned is included with the CEU Option. We also offer an expedited Transcript Service for sending your accomplishments to a third party.

Course Lessons

Defining the Customer and the Impact of Employee Morale on the Delivery of Effective Customer Service - This lesson will help you think introspectively about internal and external customers. It will also challenge you to think critically about the practical implications of employee morale on workplace customer service.
Negative Customer Service Fallout and the Necessary Components to CS Training - This lesson will examine a customer service case study and analyze the potential fallout of a customer service interaction that is negative. Students will gain insight into essential components in a customer service training program.
Customer Service Recovery and the Difference Between Being an Initiator and a Reactor - This lesson will help you consider the impact of societal stereotypes in a customer service situation. It will also look at the value in embracing customer feedback.
Recognizing and Dealing with Difficult Situations - This lesson will address dealing with difficult customer service situations and the impact of stress on employees and the organization.
Customer Service: Weaving It All Together - This is the final lesson of this course. You will put everything together and go a little deeper into the training and education side of customer service.

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Optional Certificates Awarded

Certificate of Attendance
Certificate of Class Participation
Certificate of Appreciation
Certificate of Merit
Certificate of Outstanding Achievement
Certificate of Academic Excellence

I encourage students to show their internal motivation and drive by earning all of the certificates possible for this class.

Certificates awarded by the instructor will vary and are based upon student merit. Any awards you earn are considered unofficial (or temporary) unless you decide to make the award official. To make an award official, there is a $30.00 processing fee that covers the customization, printing, and shipping of a hard copy of the certificate as well as access to the UniversalClass™ Transcript Service. Official awards include a serial number that verifies the authenticity of the award you earned for a lifetime (great for employers to verify your achievement).

Additional Information

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To use any of these methods you must press the "Join Class" button on this screen and go through the online registration process in order to generate the correct order form and correctly process your enrollment.

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Document your coursework with a Certificate of Course Completion. Pre-pay now for the Certificate Option and receive a $5.00 discount off the regular certificate price (normally $30.00). Includes both an online version and a hard-copy of your certificate, verified and tracked by a unique serial number.

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