- Areas of Study -

Online Class: Conflict Resolution - Learn Basic Mediation Skills

Learn how to manage your Human Resources in the workplace with practical tools for recognizing, preventing, and mediating conflicts between others.

Enroll today! This is a self-paced, online course. You have 6 months to finish. An instructor will monitor your progress and assess your body of work at course completion. UniversalClass™ offers many wonderful learning tools to help you get the most out of your online course, including an online portfolio service that manages all your course completions. This class has been officially reviewed by our Course Review Committee that scrutinizes course content and instructor participation. This course has received our Committee's highest rating: 4 stars.

If you would like to receive more information regarding this course, scroll down and fill out the "Request More Information" form and we'll try to answer any of your questions within the day.

1.0 CEUs

Course Description

Conflict Resolution: In the Workplace and Beyond

Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability.

In this self-paced course you will learn how you can avoid conflict from developing, and methods that can be used to resolve conflicts that are occurring and effecting your workplace.

Animosity.

Dissent.

Anger.

Frustration.

Rage.

Disagreements.

Differences of opinion.

Yelling.

Bitter rage.

Personal attack.

Vindictiveness.

Conflict.

They make great TV but a terrible work environment.

Enroll today and learn how to put a stop to it now.

This course offers 1.0 CEUs upon successful completion. You may take this online course with or without CEU documentation. An online and hard-copy Certificate of Course Completion displaying your coursework and CEUs earned is included with the CEU Option. We also offer an expedited Transcript Service for sending your accomplishments to a third party.

Problem Solving Lessons

Lesson 1: Types of Conflict- Conflict in the Workplace - This lesson will analyze conflict- such as what it is and why it occurs so often in the workplace. In addition the types of conflict that occur in the workplace and how to deal with it are explored.
Lesson 2: Workplace Conflict/Consequences of Conflict - The consequences, both financial and personal, of conflicts will be evaluated. Personal costs, workplace costs, and legal costs are studied.
Lesson 3: Workplace Conflict/How to Resolve Conflicts in the Workplace - This lesson will review the basic structure (the eight steps) needed to establish of a conflict resolution.
Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work - This lesson will provide some tips on what to do when resolution doesn't work.
Lesson 5: Workplace Conflict/Using Positive Communication - This lesson will tell you how to avoid conflict's from developing altogether by practicing some positive communication techniques
Lesson 6: The Nature of Conflict--How and Why People Conflict - A conflict with a spouse, partner, boyfriend or girlfriend, parent, child, sibling, good friend or a new friend will cost us much more emotionally in the long run if it goes unresolved than those we have with random strangers.
Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal Conflict - In this lesson you will be given clear solutions to the conflict examples given in Lesson Six. These solutions can be applied to similar types of conflicts that may occur in your life.
Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict - In this lesson you will learn some basic problem solving techniques that work very well with personal conflict resolution. You will be provided with clear examples of conflicts and several inventive ways in which to resolve them.
Lesson 9: Personal Conflict/How to Mediate Conflict Between Others - This lesson will deal solely with being a mediator, that is to say, someone who is good at resolving personal conflict between others.
Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution - Most conflicts between family and friends can be resolved with a little effort, as has been shown in this course; however, there are some instances when the other party refuses to allow a resolution

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Comments:

Conflict - in a business setting - is expensive, counter-productive, time consuming, and labor intensive.

In this e-course we will look at workplace conflict and explore ways that you can help to resolve it.

Conflict can arise over the slightest thing in a business setting and can escalate into a major confrontation between several factions. Although nations, businesses, churches, and families all participate (and succumb) to conflict, we will primarily focus on the conflict that can occur between parties in a business setting: specifically, we will be looking at conflict that happens within a company.

Enroll today and learn how to put a stop to workplace conflict now!

Optional Certificates Awarded

Certificate of Class Participation
Certificate of Outstanding Achievement

Certificates awarded by the instructor will vary and are based upon student merit. Any awards you earn are considered unofficial (or temporary) unless you decide to make the award official. To make an award official, there is a $30.00 processing fee that covers the customization, printing, and shipping of a hard copy of the certificate as well as access to the UniversalClass Transcript Service. Official awards include a serial number that verifies the authenticity of the award you earned for a lifetime (great for employers to verify your achievement).

Additional Information

Choose from 5 Payment Methods

Credit Card Online
(through our Verisign approved, secured servers)
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Credit Card through FAX
Check/Money Order through Mail
PayPal

To use any of these methods you must press the "Join Class" button on this screen and go through the online registration process in order to generate the correct order form and correctly process your enrollment.

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I have read and accepted the General Disclaimer and Terms of Service.

Document your coursework with a Certificate of Course Completion. Pre-pay now for the Certificate Option and receive a $5.00 discount off the regular certificate price (normally $30.00). Includes both an online version and a hard-copy of your certificate, verified and tracked by a unique serial number.

Recognizing, Preventing, and Resolving Sources of Conflict at Work Just Makes Sense

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