* Instantly download, print, and share your CEU Certificate at course completion (additional shipping/handling charges apply for hard copy delivery).
UniversalClass™ offers many wonderful learning tools including an online portfolio service that manages all your course completions and CEUs.
By the end of this class, How To Become A Mediator: Basic Mediation Training, students will know: 1. The strategies and techniques used in mediation, 2. How the 5-stage mediation process works and 3. How to mediate simple disputes. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately to your professional life.
The course instructor, Giuseppe Leone, has been a Mediator since 1997. He specializes in business and workplace disputes and is a mediator for United States Postal Service for resolving workplace disputes and for the Hawaii District Courts (Small and regular claims, and Landlord/Tenant cases). Mr. Leone has also been an online Mediator for Square Trade since 1999 for resolving Ebay related disputes.
Course Description
Receive Mediation training and learn how to help disputing parties preserve relationships, better control outcomes, and save time and money. Mediation is a simple concept used with tremendous success by many supervisors, human resources managers, attorneys, family counselors, teachers, professionals, business and community leaders. As a professional mediator you will attain proven skills and techniques for helping people resolve their workplace, family, or business dispute with a mutually acceptable agreement. In this course you will learn how people behave when they have a conflict, and the 5-stage mediation process in which you will know what you have to do, why, when, and how throughout opening statement to the draft of a final agreement. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately in your professional life.
Learning Outcomes
By successfully completing this course, students will be able to:
Describe the purpose and benefits of mediation and the mediator's role.
Describe parties behavior in mediation and how to deal with it.
Summarize the mediator's required communication skills.
Describe the mediator's negotiation skills.
Define the mediator's opening statement.
Define the parties' dispute.
Describe getting the parties ready to negotiate.
Describe helping parties negotiate.
Summarize how to write the parties' agreement, and
Demonstrate mastery of lesson content at levels of 70% or higher.
Course Lessons
Lesson 1: Purpose and Benefits of Mediation and the Mediator's Role
In this lesson you will learn: (1) the purpose and benefits of mediation; (2) your role as a mediator; and (3) what it takes to become an effective mediator
Lesson 2: Parties Behavior in Mediation and How to Deal with It
In this lesson you will learn how parties usually behave in mediation, why, and what you can do about it.
Lesson 3: Mediator's Communication Skills
As a mediator, you need to have both communication skills - which you will learn in this lesson, and negotiation skills which you will learn in the next lesson.
Lesson 4: Mediator's Negotiation Skills
In this lesson, you will learn: (1) How the negotiation process works; and (2) How parties behave in negotiation.
Lesson 5: Mediation Process Stage 1: Mediator's Opening Statement
In this lesson, you will learn: (1) The purpose of the mediator s opening statement; and (2) Why parties should sign an Agreement to Mediate before mediation begins.
Lesson 6: Mediation Process - Stage 2: Defining the Parties Dispute
In this lesson, you will learn how to define the parties dispute in a way that it can be resolved.
Lesson 7: Mediation Process Stage 3: Getting Parties Ready to Negotiate
In this lesson, you will learn: (1) How to establish rapport with the parties; (2) How to keep them focused on the goal of mediation; (3) How to help them develop options for resolving their dispute; and (4) How to get them ready to negotiate.
Lesson 8: Mediation Process Stage 4: Helping Parties Negotiate
In this lesson, you will learn: (1) How to help the parties negotiate an agreement; (2) What to do if they are locked in stalemate.
Lesson 9: Mediation Process Stage 5: Writing the Parties Agreement
In this lesson, you will learn: (1) How to find out whether the parties have reached a durable agreement; and (2) How to write a clear and comprehensive agreement.
Additional Information
Course Title
:
How To Become A Mediator: Basic Mediation Training
This is a non-credit course, and is provided for your personal enrichment.
This course is not intended to be a substitute for any state, government, licensing, certification or educational requirements.
Choose from 5 Secured Payment Methods
Credit Card Online
Credit Card through FAX
Check/Money Order through Mail
Credit Card over the Phone
PayPal
To use any of these methods you must press the "Join this Course" button on this screen and go through the online registration process in order to generate the correct order form and correctly process your enrollment. All financial information is secured and encrypted using Verisign-approved SSL during transmission.
($60.00) Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow?. more
($65.00) In order to be effective at any business endeavor learning how to negotiate properly is not simply a nice skill to have, it has become an essential requirement in career advancement. more
($60.00) Have you ever been involved in a complex project that just did not go the way you wanted?. more
Other Related Classes in Professional Studies
Psychology 101 Why not learn the basics of psychology with our online course designed to give students the most flexibility and independence? Psychology 101 is a comprehensive class providing an up-to-date presentation of the fundamentals of psychology. It's an excel...
Anger Management 101 If you have been at the mercy of the negative consequences that result from mishandled anger, Anger Management 101 will provide relief. This insightful course is filled with both practical wisdom and application that will end the anger trap for good. ...
Time Management 101 Managing time effectively is fundamental to success. It also factors into achieving balance in our lives. Today, we're busier than ever--at work and at home. Having enough time for things that are important, things we want or need to do, or even to have ...
Human Resources Management 101 Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certainly ...
Domestic Violence 101 Domestic violence, sometimes called domestic abuse, is reaching epidemic proportions and affects men, women and children of all races and social and economic levels. In order to stem the tide of domestic abuse we have to not only stop the abuse and prote...
Negotiation Skills In order to be effective at any business endeavor learning how to negotiate properly is not simply a nice skill to have, it has become an essential requirement in career advancement. This course will teach you what you need to know in order to become acc...
Child Psychology 101 This course introduces the methods, theories and main concepts used by psychologists to develop a real insight into the world of children. Child psychology is extremely important for a number of reasons, not the least of which is being able to understan...
Spiritual Counseling 101 This course will be of tremendous help to anyone, and everyone who has an open mind. Spiritual counseling and awareness is beneficial to everyone, no matter what age or education level. More important than material things, more important than the perfect...
Building Self Esteem Your self-esteem needs your attention, as the consequences of low self-esteem are often the precursor for many other health related problems. Avoid future personal health issues by evaluating your level of self-esteem today! This self-paced course will e...
Counseling Psychology 101 Professional counselors need a strong foundation to prepare them for entering the profession of counseling. If you are seeking a program to enhance your skills, or just want to learn more about the career, this Introduction to Counseling course will g...
Project Management 101 Have you ever been involved in a complex project that just did not go the way you wanted? Often failure is pre-ordained due to the approach to the project. The concept of project management exists because it helps assure completion of a project successfu...
Leadership and Supervision 101 The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lead...
Stress Management 101 Stress is one of the most common words used in society today and a phenomenon that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. While we have an innate understanding of s...
Dream Interpretation 101 Dream Interpretation A dream that is not interpreted is like a letter that has not been opened. ( The Talmud) Across cultures and over the ages -- since the beginning of history -- dreams and their interpretation have both intrigued and bewi...
Listening Skills 101 Did you know that there is a difference in hearing and listening? There is! Have you ever been told that you just don't listen? Most people have at some point in their life, so you probably have experienced it as well. But the problem is that good listen...
Sociology 101 This comprehensive course provides an up-to-date presentation of the essentials of sociological study. Students will learn a wide range of classical and contemporary perspectives which will encourage links between theories and current research. With the ...
Business Management 101 Introduction to Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in many companies. ...
Conflict Resolution 101 Conflict Resolution: In the Workplace and Beyond Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee h...
Self Hypnosis 101: Reshaping Your Reality Hypnosis involves the practice of methodically slowing down and relaxing the body's systems until the mind reaches a state of relaxation, or light trance, which allows it to readily accept beneficial suggestions. In this course we will review hypnosis a...
Basic Parenting 101 Good parenting skills are something we learn, not something we are born with. Being a more effective parent or caretaker is possible for everyone! This course can help you get your parenting skills to where you want them to be. It covers a broad rang...
Child Abuse Recognition, Investigation, and Protection Preventing child abuse is everyone's responsibility. This includes law enforcement personnel, educational personnel, medical personnel as well as family, friends, and neighbors. Child Abuse education is important so that students may recognize various as...
Mediation 101 The individual who pursues a career as a mediator can look forward to a job that is personally satisfying and financially rewarding. With its emphasis on fairness and cooperation, this career is an ideal choice for those who are empathetic and want to ...
Assertiveness Training 101 The ability to be assertive is difficult. Because most people do not want to be perceived as selfish, demanding, hostile, stubborn or just plain hard to get along with, they allow others to take advantage of them or they do more than is necessary or requ...
Depression Management Managing Depression is an engaging course that offers an abundance of ideas for taking personal control over the nasty symptoms of depression. Focusing on self-help for mild to moderate depression, this online class identifies the various symptoms of d...
Abnormal Psychology 101 Abnormal Psychology is a highly complex and fascinating field of study. The modern psychological community has made tremendous strides in better understanding, diagnosing and treating abnormal disorders of the mind compared to centuries and even decades ...
Confidence Building 101 This course on building self-confidence reaches beyond the standard self-help program by addressing the core issues surrounding confidence problems and exploring how to reprogram our brain‘s negative self-talk. Based on the concept that we come int...
Team Management 101 Team Management Is -- Designing & Developing a Team Committed to a Common Purpose No man will ever make a great leader who wants to do it all by himself or to get all the credit for doing it. (Andrew Carnegie) 'Managing' used to be just tellin...
Organizational Psychology 101 Industrial and Organizational Psychology or I/O is a varied field of study filled with many career opportunities. The importance of this field has never been more prevalent than in the last decade. The use of I/O methods has been proven to increase pro...
Drug and Alcohol Abuse 101 Drug and Alcohol Abuse: Awareness, Counseling and Prevention is a comprehensive course that addresses the problems of drug abuse across the spectrum, including the latest thinking about prevention and awareness. This course provides an understanding of ...
Employment Law Fundamentals 101 Learn the basics of Employment Law , the potential pitfalls, and ways to keep yourself out of court so that you can grow your business by hiring, evaluating, and managing employees. This course will discuss all the necessary information you need to kno...
Business Consulting 101 Do you have strong business skills? Can you analyze information and construct a recommendation on a course of action? Do you have good communication, observation and character analysis abilities? Then you could be a good candidate to provide business con...
Introduction to Six Sigma Six Sigma is a methodology of implementing a highly successful project, or producing a high quality product or service, using techniques and principles that ensure excellence. The Six Sigma methodology incorporates many years of studying best practices i...
Workers' Compensation 101 Since as far back as Ancient Greece and Rome, there has been a system in place in all civilized societies to compensate those individuals who have become injured or disabled due to a work-related accident. The laws and regulations governing what is known...
Understanding Business Administration 101 Whether you are already running a business, have yet to start one or have been hired to support a business owner, it is important to know the basics of the business administrative process. This course will trace a path through the inception, setup a...
Persuasion 101: Learn How to Persuade Have you ever purchased something or agreed with someone and wondered later what made you give in so easily? Do you want to learn how to give a persuasive presentation by yourself? This course offers a blend of the science and the art of persuasion...
Workplace Safety 101 This course focuses on workplace safety, health, and inspection. Throughout this course you will learn what workplace safety is, why it is important and how it affects a business. Common areas of workplace safety are discussed, including office safety...
Crisis Management 101 Unexpected events occur frequently in all aspects of our daily environment. Whether on a school playground, a university campus, a factory, a post office or a major corporation headquarters, understanding the importance and challenges to individuals when...
Childhood Obesity 101 Are you one of those parents who constantly worry about your child's weight? Are you unsure about the kind of help and support an overweight child needs? Or are you looking for ways to prevent your child from gaining excess weight? Whichever the case, th...