Online Course: How To Become A Mediator: Basic Mediation Training - Certificate and CEUs
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Online Class: How To Become A Mediator: Basic Mediation Training

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Course Cost
Basic Course: $70.00
with Certificate & CEUs: $95.00
Mediation is a process in which a neutral mediator helps two parties resolve their dispute with a mutually acceptable agreement. In this course, you will learn: 1. The three unique benefits of mediation and what it takes to become an effective mediator, 2. How parties behave in mediation, 3. How to deal with power and power games play by the parties, 4. How to create rapport with the parties, 5. How to redefine the parties' dispute in a way that can be resolved, 6. How to get parties ready to negotiate an agreement, 7. What to do when parties are locked in stalemate, 8. How to write a clear and comprehensive agreement and 9. The 5 stages of the mediation process. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately to your professional life. Enroll today! This is a self-paced, online course. You have 6 months to finish. An instructor will monitor your progress and assess your body of work at course completion. UniversalClass™ offers many wonderful learning tools to help you get the most out of your online course, including an online portfolio service that manages all your course completions.

If you would like to receive more information regarding this course, scroll down and fill out the "Request More Information" form and we'll try to answer any of your questions within the day.

Continuing Education Units (CEU)
1.0 CEUs

Course Description

Receive Mediation training and learn how to help disputing parties preserve relationships, better control outcomes, and save time and money. Mediation is a simple concept used with tremendous success by many supervisors, human resources managers, attorneys, family counselors, teachers, professionals, business and community leaders. As a professional mediator you will attain proven skills and techniques for helping people resolve their workplace, family, or business dispute with a mutually acceptable agreement. In this course you will learn how people behave when they have a conflict, and the 5-stage mediation process in which you will know what you have to do, why, when, and how throughout opening statement to the draft of a final agreement. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately in your professional life.
By the end of this class, How To Become A Mediator: Basic Mediation Training, students will know: 1. The strategies and techniques used in mediation, 2. How the 5-stage mediation process works and 3. How to mediate simple disputes. To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately to your professional life.

The course instructor, Giuseppe Leone, has been a Mediator since 1997. He specializes in business and workplace disputes and is a mediator for United States Postal Service for resolving workplace disputes and for the Hawaii District Courts (Small and regular claims, and Landlord/Tenant cases). Mr. Leone has also been an online Mediator for Square Trade since 1999 for resolving Ebay related disputes.


This course offers 1.0 CEUs upon successful completion. You may take this online course with or without CEU documentation. An online and hard-copy Certificate of Course Completion displaying your coursework and CEUs earned is included with the CEU Option. We also offer an expedited Transcript Service for sending your accomplishments to a third party.

Course Lessons

  1. Purpose and Benefits of Mediation and the Mediator s Role - In this lesson you will learn: (1) the purpose and benefits of mediation; (2) your role as a mediator; and (3) what it takes to become an effective mediator
  2. Parties Behavior in Mediation and How to Deal with It - In this lesson you will learn how parties usually behave in mediation, why, and what you can do about it.
  3. Mediator s Communication Skills - As a mediator, you need to have both communication skills - which you will learn in this lesson, and negotiation skills which you will learn in the next lesson.
  4. Mediator s Negotiation Skills - In this lesson, you will learn: (1) How the negotiation process works; and (2) How parties behave in negotiation.
  5. Mediation Process Stage 1: Mediator s Opening Statement - In this lesson, you will learn: (1) The purpose of the mediator s opening statement; and (2) Why parties should sign an Agreement to Mediate before mediation begins.
  6. Mediation Process - Stage 2: Defining the Parties Dispute - In this lesson, you will learn how to define the parties dispute in a way that it can be resolved.
  7. Mediation Process Stage 3: Getting Parties Ready to Negotiate - In this lesson, you will learn: (1) How to establish rapport with the parties; (2) How to keep them focused on the goal of mediation; (3) How to help them develop options for resolving their dispute; and (4) How to get them ready to negotiate.
  8. Mediation Process Stage 4: Helping Parties Negotiate - In this lesson, you will learn: (1) How to help the parties negotiate an agreement; (2) What to do if they are locked in stalemate.
  9. Mediation Process Stage 5: Writing the Parties Agreement - In this lesson, you will learn: (1) How to find out whether the parties have reached a durable agreement; and (2) How to write a clear and comprehensive agreement.
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Optional Certificates Awarded

  1. Certificate of Merit
  2. Certificate of Outstanding Achievement

Certificates awarded by the instructor will vary and are based upon student merit. Any awards you earn are considered unofficial (or temporary) unless you decide to make the award official. To make an award official, there is a $30.00 processing fee that covers the customization, printing, and shipping of a hard copy of the certificate as well as access to the UniversalClass™ Transcript Service. Official awards include a serial number that verifies the authenticity of the award you earned for a lifetime (great for employers to verify your achievement).

Additional Information

Course Title : How To Become A Mediator: Basic Mediation Training
CEU Value : (Continuing Education Units)
Course Number : 12768
Course Type : Professional Development
Course URL : http://class.universalclass.com/mediation101
Course Review :
Instructor : Giuseppe Leone
Syllabus : View Syllabus
Duration : Continuous: Enroll anytime!
Course Fee :
Basic Course: $70.00
with CEUs & Certificate: $95.00
NOT FOR COLLEGE CREDIT
This is a non-credit course. This course may not fulfill any local, state, government, licensing, or educational requirements.
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Document your coursework with a Certificate of Course Completion. Pre-pay now for the Certificate Option and receive a $5.00 discount off the regular certificate price (normally $30.00). Includes both an online version and a hard-copy of your certificate, verified and tracked by a unique serial number.


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