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Course Description
Whether a full-time mom, a young business person or simply someone looking to build a growing and viable business, an errand service is ideal for those with an entrepreneurial spirit. Small upstart dollars, flexibility and a growing industry are just some of the benefits to this business.
This course will help you to get the upstart information under your belt necessary for starting your own personal concierge service. You will gain practical business knowledge, insights into what is driving this new industry, information on how to best position yourself within it, how to market yourself and much more. You will learn what to do to make yourself stand out in the crowd and how to grow your new business.
The business is ideal for stay at home mothers, part-time artists and others who want a different pace to their livelihood. A personal errand service can be started with relatively small capital and can be expanded to your personal comfort level and in your timing. And remember, if you run your service as a business, then you will eventually expand it, eventually hire others to do the daily errands that you begin doing, and eventually become truly an executive of your own business.
Course Lessons
Lesson 1 : The Growing Need for Your Services
In the United States today there is a growing need for personal errand services. What would have in some circles been considered simple laziness a generation ago is now considered a necessity in many instances.
Lesson 2 : Knowing and Understanding Your Target Market
To create or build any business you must first know and understand your target market. Before starting your particular errand service you will want to identify what segment of the population you want to serve.
Lesson 3 : Professionalism and Good Manners
Professionalism and good manners are essentials for the errand services industry. Both your client and the client he asks you to visit on his behalf, expect and need top notch professionalism and manners from your staff.
Lesson 4 : Business Philosophy
There is no other intangible or attitude that will have a greater impact on your errand service business and its success than your personal belief system and business philosophy.
Lesson 5 : Upstart Costs
A lot of your initial success in business is dictated by your upstart costs and your ability to handle those costs effectively.
Lesson 6 : Pricing Your Services
How you price your company's services is one of the most important decisions you will make from a logistical concern.
Lesson 7 : Packaging Related Business Services
Packaging or bundling related business services is one of the most effective ways to make your services indispensable to a particular company or industry. The more effective you are in doing this, the more you will have their undivided attention.
Lesson 8 : Marketing Your Services
How you market your services to your community or target market will largely depend upon your personality and demeanor.
Lesson 9 : Growing Your Business/Expanding Your Services
To grow your business or expand your company's services, you must first learn to let go of you, your pride, your need to control everything and your worries.
Lesson 10 : Time Management & Misconceptions
In every type of business in the world there are always issues of time management and client misconceptions. What makes one business more favorable to clients than another is the finesse with which these issues are handled.
Lesson 11 : Client Contracts
If you are young, new into business, or have never owned your own company, then you may have a somewhat naive set of ideas about client contracts. Some folks hold to an idealism that simply doesn't work when it comes time to do business.
Optional Certificates Awarded
Certificate of Merit
Certificate of Academic Excellence
Certificates may be awarded by the instructor at his/her own discretion and are based on student merit.
To save your award and have a hard-copy delivered, there is a $30.00 processing fee that covers the customization, printing, and delivery of the award, as well as access to the UniversalClass™ Portfolio Service that documents your achievements online.
Official awards have a serial number that verifies the authenticity of the award (great for employers
to verify your achievement).
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Additional Information
Course Title
:
Concierge 101: How to Run a Personal Service Business
This is a non-credit course, and is provided for your personal enrichment.
This course is not intended to be a substitute for any state, government, licensing, or educational requirements.
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