| Online Class: Basic Customer Service Training- Learn how to Excel in this Essential Role Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Alessandra | Enroll today! This is a self-paced, online course. You have 6 months to finish.
An instructor will monitor your progress and assess your body of work at course completion.
UniversalClass™ offers many wonderful learning tools
to help you get the most out of your online course, including an online portfolio service
that manages all your course completions.
This class has been officially reviewed by our Course Review Committee that scrutinizes course content and instructor participation. This course has received our Committee's highest rating: 4 stars.
If you would like to receive more information
regarding this course, scroll down and fill out the "Request More Information"
form and we'll try to answer any of your questions within the day.
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1.0 CEUs |
Course Description
Good customer service is not about satisfying the customer, it is about "wowing" the customer! It's about making the customer walk in, do business, and walk out again absolutely stunned that their transaction was so enjoyable.
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn't and identify how you can understand and provide good customer service.
Many businesses want to achieve "good customer service". Right now that's the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused. Do you give return business to a company that provides poor customer service support? Probably not! You and everyone else want better customer service, and it's one of the driving forces of why consumers shop at one place and not another. This course will show you and your employees how to give not just "good" or "average" service but great customer service.
This course offers 1.0 CEUs upon successful completion. You may take this
online course with or without CEU documentation. An online and hard-copy Certificate of Course Completion displaying your coursework and
CEUs earned is included with the CEU Option. We also offer an expedited Transcript Service for sending your accomplishments to a third party.
Course Lessons As far as the customer is concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep the customer coming back – perhaps even to make or break the company. Unknown Certificates Awarded - Certificate of Class Participation
If you score above 80% in this course, you are eligible for a certificate.
Certificates awarded by the instructor will vary and are based upon student merit.
Any awards you earn are considered unofficial (or temporary) unless you decide to make the award official.
To make an award official, there is a $30.00 processing fee that covers the customization, printing, and shipping of a hard copy of the certificate as well as access to the UniversalClass Transcript Service.
Official awards include a serial number that verifies the authenticity of the award you earned for a lifetime (great for employers
to verify your achievement).
Additional Information about Basic Customer Service Training |
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