Course Description
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn't and identify how you can understand and provide good customer service.
Many businesses want to achieve "good customer service". Right now that's the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused. Do you give return business to a company that provides poor customer service support? Probably not! You and everyone else want better customer service, and it's one of the driving forces of why consumers shop at one place and not another.
Course Requirements
This is an online course, so you'll need to have a computer with an Internet connection, and you'll need a web-browser (you can use IE or FireFox).
Course Goals
1. Learn to recognize and provide not must "good" but "exceptional" customer service.
2. Learn how to recognize "poor" customer service.
3. Learn how to "wow" your customer.
4. Learn how to be more than just a business acquaintance. Learn how to be your customer's friend and create loyalty.
Course Materials
All the course material is provided in the course lessons. You won't need to purchase any additional materials, resources, or books.
