Course Syllabus

 

Course Description

This comprehensive online course on "office skills" will provide all the core office skills you should know (and have mastered) before you start employment at any office--smal or large. This course has two main purposes:

  1. To develop technical skills necessary for success in the workplace
  2. To improve soft skills that are key to professional and personal growth

The course provides an in-depth guide to fundamental office skills that are universally desirable in employees by companies across industries. Students who enroll in this course will work through twenty comprehensive topics, and each lesson will define the specific topic, explain its significant to personal and professional development, and will provide specific strategies for refining skills associated with that topic. Developing and implementing these skills and strategies can improve your productivity and, ultimately, lead to increased confidence. The course is broken into the following twenty lessons:

  1. Written Communication
  2. Oral Communication
  3. Introduction to Computers
  4. Introduction to Typing
  5. Advanced Typing
  6. Microsoft Office – Word
  7. Microsoft Office – Excel
  8. Microsoft Office – PowerPoint
  9. Basics to Bookkeeping I
  10. Basics to Bookkeeping II
  11. Standard Office Equipment
  12. Customer Service Skills I
  13. Customer Service Skills II
  14. Introduction to Social Media Management
  15. Time Management Skills
  16. Introduction to Organization
  17. Organizing Print and Digital Files
  18. Introduction to Resourcefulness and Research
  19. Self-Motivation Skills I
  20. Self-Motivation Skills II

Each lesson is followed by an assessment to test your mastery of core concepts. If you are successful at completing this course with an overall grade of 70% or higher, you will be eligible to earn professional development CEUs you can put on your resume.

The course is appropriate for any student who is looking to develop their skills, including office administrators and other professionals as well as individuals looking to increase their personal and practical knowledge.

  • Completely Online
  • Self-Paced
  • Printable Lessons
  • Full HD Video  
  • 6 Months to Complete
  • 24/7 Availability
  • Start Anytime
  • PC & Mac Compatible
  • Android & iOS Friendly
  • Accredited CEUs
Universal Class is an IACET Accredited Provider
 
 

Assessment Guide

Assessment Points
An Introduction 1 points
Lesson 1 Exam 10 points
Lesson 2 Exam 10 points
Lesson 3 Exam 10 points
Lesson 4 Exam 9 points
Lesson 5 Exam 10 points
Lesson 6 Exam 10 points
Lesson 7 Exam 10 points
Lesson 8 Exam 10 points
Lesson 9 Exam 10 points
Lesson 10 Exam 10 points
Lesson 11 Exam 10 points
Lesson 12 Exam 10 points
Lesson 13 Exam 10 points
Lesson 14 Exam 10 points
Lesson 15 Exam 12 points
Lesson 16 Exam 9 points
Lesson 17 Exam 10 points
Lesson 18 Exam 11 points
Lesson 19 Exam 10 points
Lesson 20 Exam 10 points
The Final Exam 86 points
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