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Waiter and Waitress Training 101


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Course Description


Whether you are looking for a part-time job, a summer job, work to help you through college, to supplement your family income, or a possible career, working in the restaurant industry as a waitress can be your answer. This course will discuss all the necessary information for you to learn what the job is about, how to prepare for it, what you need to know, and whether or not you have the personality to do the job well. 

Waiting tables is a time-honored tradition that started long ago in England and Europe, and came over to America and continues to this day. At one time, serving others for money used to be viewed as a lower-class line of work. Today there are people who make an excellent living waiting tables, pulling in nearly two thousand dollars a week. 

Interviews with waiters, waitresses, hiring managers, and restaurant owners provide the information that you need to supply what they are looking for in a good waitress. Whether you wish to work in a family-style restaurant, or you want to work in a fine dining establishment, this course will guide you through the information you need to have in order to make a good decision about your work, and possibly whether or not you can improve your situation by waiting tables. In this course you will learn who you work with and why, what your job is in different restaurant settings, the various serving methods that have their origin in other countries, etc. You will also get some insight into serving alcohol, learning the requirements of your patrons and how best to serve them and their desires. Lastly, the course will reveal the very great need for safety and proper sanitation in order to avoid contaminating food that you will be serving to your customers. Waiting tables will turn you into a student of human nature. By the end of this course you will be prepared to apply at even the highest end restaurant.

Course Requirements

The course is open to everyone. There are no required books.  All material will be given online and through netlinks. You'll need a high school reading level though.

Course Topics

 

Waitress 101 On-line class

Lesson Plan Outline

 

Lesson 1: So you want to be a Waitress?

 

            A.        Self-Assessment

                        1. Are you a people person?

                        2. Problem solving your forte?

                        3. Keeping cool under fire?

            B.        The job

            C.        The hours

            D.        The pay

            E.        The responsibilities

            F.         The payoff

Lesson 2: The Serving Staff

            A.        Hiring trends

            B.        Job Lists

            C.        Providing Great Service

            D.        What NOT to do in Service

Lesson 3: Types of Service and Table Settings

            A.        Types of Restaurants

            B.        Staff Positions and Duties

            C.        Hosting

            D.        Special Parties

Lesson 4: Table Service

A.   Types of Service

B.   Table side Service

C.   Table settings

D.   Breakfast

E.   Lunch

F.    Dinner

G.   Elegant

Lesson 5: Taking Orders

A.   Giving and Collecting Orders

            1.         Approaching the table

            2.         Prompt Attention to needs

            3.         Drink Orders

            4.         Explaining the Menu

B.   Taking the Food Order

C.   Delivering the Food

D.   Checking Back

E.   Dessert

F.    Presenting the Check

G.   Carrying Trays

Lesson 6: Suggestions and Suggestive selling

A.   Making suggestions to the customer

B.   Substitutions

C.   Purpose of Suggestive Selling

D.   Specials and higher priced items

E.   Value-added service

Lesson 7: Special Situations

A.   Customers with kids

            1.         Keeping kids occupied

            2.         Crackers and speedy service

            3.         Kids’ meals and menus

B.   Multiple tables

C.   Dealing with unhappy customers

D.   When to get the manager involved.

Lesson 8: Other Duties

            A. Side-Work Duties

                        1.         Coffee Service

                        2.         Bread Baskets

            B. Menu knowledge

                        1.         Cooking terms

                        2.         Preparation methods

Lesson 9: Beverage Service

            A. Alcohol

                        1.         Alcohol Training

                        2.         Alcohol Safety

            B. How to Serve Alcohol

            C. Bar Terms

            D. Wine and Wine labels/Serving Wine

                        1.         Tasting tips

                        2.         Describing wine

            E. Glassware

            F. Taking Drink Orders

Lesson 10: Team Work

            A. Bussing

            B. Expediting

            C. Responsibilities

            D. Tipping-out

Lesson 11: Sanitation/Food Safety

A. Accidents

            1.         Strains

            2.         Falling/slipping

            3.         Choking

B. Hazardous Chemicals

C. Bacterial cross-contamination

            1.         Bacteriology 101

            2.         Dangerous forms

            3.         Controlling bacteria

D. Hygiene

Course Materials

All the course material required to complete this course is included.

Grading Policy

Each lesson will include a practice assignment and lesson review quiz that will directly apply what you have learned.
Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe what the job role of the wait staff is and whether or not this is a job prospect for you.
  • Know the serving staff.
  • Describe types of service and table settings.
  • Describe table service.
  • Know taking orders.
  • Demonstrate suggestions and suggestive selling.
  • Recognize special situations.
  • Describe beverage service.
  • Describe team work.
  • Demonstrate sanitation and food safety, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.
 

Assessment Guide

Assessment Points
An Introduction1
Lesson 1: So, You Want to be a Waitress?10
Lesson 2: Duties of a Server5
Lesson 2: The Serving Staff11
Lesson 3: Types of Service and Table Settings12
Lesson 4 : Table Service11
Lesson 5: Giving and Collecting Orders in a Restaurant5
Lesson 5: Taking Orders11
Lesson 6: Suggestions and Suggestive Selling11
Lesson 7: Dealing with Unhappy Customers10
Lesson 7: Special Situations12
Lesson 8: Side Work Duties of a Server5
Lesson 8: Other Duties10
Lesson 9: Beverage Service10
Lesson 10: Team Work12
Lesson 11: Sanitation and Food Safety11
The Final Exam47
Total Points:194

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