no certificate
- OR -
with CEU Certificate*
Start Right Now!
Taking multiple courses? Save with our platinum program.

Course Description

 Diversity training is not a new concept, but one that many organizations have been implementing into their training programs. The idea is that when employees are exposed to a variety of different cultures, individuals with different sexual preferences and people with various personalities, conflict may occur. Diversity training is designed to assist people in dealing with these various situations so that civil rights violations do not occur.

Diversity training has been utilized in the workplace for quite some time, but often under different names such as:

  • Race Relations Training
  • Cross-Cultural Training
  • Multicultural Education

Diversity extends far beyond race relations in the workplace. It is not only the acceptance of people of color that upper management and CEOs are worried about, it's the acceptance of women, homosexuals and even aging individuals in the workplace. Although there are often several complaints that exist due to the diversification in employees who are hired, such as older employees don't feel as though things work as smoothly as they used to; white males complain about being overlooked for promotions; work isn't as much fun with all of the sexual harassment laws and the many other complaints that people can come up with when presented with a diverse workplace. However, diversification ensures that with properly managed employees and managers in leadership positions, the business can do nothing but grow when they expand the personalities, the racial backgrounds and the genders in the workplace.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.

Course Outline

  Lesson 1: Defining Diversity in the Workplace
  • Overview of Diversity
  • Advantages of Diversity
  • Identifying Characteristics of Diversity
  • Identifying approaches
Lesson 2: Identifying Differences
  • Identifying cultural differences
  • Identifying Personality Styles
  • Addressing cultural differences
  • Addressing personality differences
  • Improving relationships

Lesson 3: Overcoming Barriers to Diversity

  • Barriers to Diversity
  • Identifying stereotypes and discrimination
  • Recognizing a negative approach to diversity
  • Avoiding discrimination

Lesson 4: Communicating in a Diverse Workforce

  • Effective workplace communication
  • Identifying communication challenges
  • Importance of evaluations and feedback for employees
  • Conducting evaluations and giving feedback

Lesson 5: Managing Diversity in the Workplace

  • Manage diversity in a workforce
  • Identifying the importance of diversity in the workforce
  • Avoiding pitfalls

Lesson 6: Exploring the Differences between Diversity and Equal Opportunity

  • What is equal employment opportunity?
  • What is affirmative action?
  • The relationship between equal opportunity, affirmative action and diversity
  • Fairness vs. equal treatment
  • Diversity and Demographics

Lesson 7: The Impact Diversity has on the Workplace

  • Positive impact of diversity
  • Increased creativity
  • Multiple points of view
  • Multiple skills
  • Wider range of experiences and backgrounds

Lesson 8: Dealing with Sexual Orientation and Harassment in the Workplace

  • Educating employees on harassment policies
  • Implementing a cooperative working environment
  • Identifying, avoiding and reporting employment discrimination
  • Training employees to keep the workplace free of discrimination and harassment

Lesson 9: Employee Retention through Diversity Training

  • Identifying the reasons for employee turnover
  • Understanding your employees concerns involving diversity
  • Developing strategies to reduce turnover due to diversity issues
  • Impact of diversity on employee retention

Lesson 10: Legislation and Developments in Government Relating to Diversity

  • Gender issues in the workplace
  • Using affirmative action and civil rights legislation to improve the workplace
  • Sexual harassment laws and prevention
  • Discrimination laws

Lesson 11: Improving Corporate Culture and Implementing Diversity in the Workplace

  • What is a corporate culture?
  • Creating an environment that your employees enjoy working in
  • Improve employee pride in the workplace
  • Improve management awareness of workforce diversity issues
  • Monitor workforce data
  • Set achievable goals for diversity hiring
  • Develop fair and effective employee complaint


Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class

Grading Policy

Each lesson will include a lesson review quiz along with one or two assignments. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define diversity in the workplace.
  • Identify differences in the workplace.
  • Define ways to overcoming barriers to diversity.
  • Describe best methods of communicating in a diverse workplace.
  • Define ways to best manage diversity in a workplace.
  • Compare and contrast diversity, equal opportunity and affirmative action.
  • Identify signs of sexual harassment in the workplace.
  • Describe the best solutions to diversity issues.
  • Describe ways to implement diversity in the workplace, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
Lesson 1 Assignment2
Quiz for Lesson 1 -Defining Diversity in the Workplace17
Lesson 2 Assignment2
Quiz for Lesson 2 - Identifying Differences in the Workplace17
Quiz for Lesson 3 - Overcoming Barriers to Diversity14
Lesson 4 Assignment2
Quiz for Lesson 4 - Communicating in a Diverse Workplace18
Quiz for Lesson 5 - Managing Diversity in the Workplace17
Lesson 6 Assignment2
Quiz for Lesson 6 - Exploring the Differences between Diversity, Equal Opportunity and Affirmative A17
Quiz for Lesson 7 - The Impact Diversity has on a Team18
Quiz for Lesson 8 - Dealing with Sexual Orientation and Sexual Harassment in the Workplace17
Lesson 9 Assignment2
Quiz for Lesson 9 - Employee Retention through Diversity Training16
Lesson 10 Assignment2
Quiz for Lesson 10 - Finding the Best Solutions to Diversity Issues17
Lesson 11 Assignment2
Quiz for Lesson 11 - Improving Corporate Culture and Implementing Diversity17
The Final Exam51
Total Points:250

Related Articles