Cross-Cultural Communication

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Course Description

Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure. Myriad considerations coalesce to result in improved interpersonal communication skills.
 This course, Fundamentals of Cross-Cultural Communication, addresses each of those areas that require awareness and mindfulness in intercultural interactions. Solidly grounded in cutting edge academic research, we begin with a background of intercultural communication, which includes definitions of and reasons for intercultural communication. We then move to an exploration of culture-based values that undergird and play a significant role in all intercultural interactions. From there, this course moves to examine barriers to successful intercultural communication, including culture shock and lack of awareness of verbal communication tendencies and styles. Nonverbal communication also plays a key role in developing intercultural communication flexibility, and is discussed in turn. A discussion of challenges in intercultural communication aims to highlight ways to improve communication across cultures; in understanding the obstacles, the way to quality communication is cleared. Conflict and dispute resolution is also a key component of intercultural communication, and is therefore also covered in this course. The idea of a global identity and communicating with cross-cultural audiences follows the conflict lesson. The course closes with considerations of intercultural ethics, and strategies for resolving ethical dilemmas within cross-cultural contexts.
Packed with useful information, knowledge, considerations and insights, this course aims to provide students with the tools they need to improve their intercultural communication flexibility and skills, permitting them to gain more success in – and indeed more pleasure from – their intercultural encounters.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required

Course Topics

Lesson 1: Definitions

Lesson 2: Cultural Values

Lesson 3: Cultural Barriers

Lesson 4: Nonverbal Communication Plus Culture

Lesson 5: Challenges in Intercultural Communication

Lesson 6: Managing Conflict Flexibly

Lesson 7: Global Identity: Communicating with a Cross-Cultural Audience

Lesson 8: Becoming Ethical Intercultural Communicators.

Course Materials

All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class .

Grading Policy

Each lesson will include a lesson review quiz along with one assignment. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Define what cross-cultural communication is.
  • Identify cultural values.
  • Recognize cultural barriers.
  • Describe nonverbal communication plus culture.
  • Know challenges in intercultural communication.
  • Describe processes for managing conflict flexibly, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
An Introduction1
Lesson 1 Exam10
Lesson 2 Assignment2
Lesson 2 Exam10
Lesson 3 Exam9
Lesson 4 Assignment2
Lesson 4 Exam10
Lesson 5 Assignment2
Lesson 5 Exam8
Lesson 6 Exam10
Lesson 7 Exam5
Lesson 8 Exam9
Final Exam40
Total Points:118

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