Today's world of globalization and technological
advancements emphasizes the importance of quality interpersonal communication.
Intercultural communication skills are becoming perhaps more important than
ever before in this time of an increasingly diverse workforce and extensive
travel for business and leisure. Myriad considerations coalesce to result in
improved interpersonal communication skills.
This course, Fundamentals of Cross-Cultural
Communication, addresses each of those areas that require awareness and
mindfulness in intercultural interactions. Solidly grounded in cutting edge
academic research, we begin with a background of intercultural communication,
which includes definitions of and reasons for intercultural communication. We
then move to an exploration of culture-based values that undergird and play a
significant role in all intercultural interactions. From there, this course
moves to examine barriers to successful intercultural communication, including
culture shock and lack of awareness of verbal communication tendencies and
styles. Nonverbal communication also plays a key role in developing
intercultural communication flexibility, and is discussed in turn. A discussion
of challenges in intercultural communication aims to highlight ways to improve
communication across cultures; in understanding the obstacles, the way to
quality communication is cleared. Conflict and dispute resolution is also a key
component of intercultural communication, and is therefore also covered in this
course. The idea of a global identity and communicating with cross-cultural
audiences follows the conflict lesson. The course closes with considerations of
intercultural ethics, and strategies for resolving ethical dilemmas within
Packed with useful information, knowledge, considerations
and insights, this course aims to provide students with the tools they need to
improve their intercultural communication flexibility and skills, permitting
them to gain more success in – and indeed more pleasure from – their
This course will not require you to have previous experience in any particular area but you should have a high school reading level. No books will be required.
Lesson 1: Definitions
Lesson 2: Cultural Values
Lesson 3: Cultural Barriers
Lesson 4: Nonverbal Communication Plus Culture
Lesson 5: Challenges in Intercultural Communication
Lesson 6: Managing Conflict Flexibly
Lesson 7: Global Identity: Communicating with a
Lesson 8: Becoming Ethical Intercultural Communicators.
All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class .
Each lesson will include a lesson review quiz along with one assignment. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.
By successfully completing this course, students will be able to:
- Define what cross-cultural communication is.
- Identify cultural values.
- Recognize cultural barriers.
- Describe nonverbal communication plus culture.
- Know challenges in intercultural communication.
- Describe processes for managing conflict flexibly, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
|Assessment ||Points |
|Lesson 1 Exam||10|
|Lesson 2 Assignment||2|
|Lesson 2 Exam||10|
|Lesson 3 Exam||9|
|Lesson 4 Assignment||2|
|Lesson 4 Exam||10|
|Lesson 5 Assignment||2|
|Lesson 5 Exam||8|
|Lesson 6 Exam||10|
|Lesson 7 Exam||5|
|Lesson 8 Exam||9|