Conflict Resolution 101

no certificate
with CEU Certificate*
Course Description
Conflict Resolution: In the Workplace and Beyond
In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.
Animosity.
Dissent.
Anger.
Frustration.
Rage.
Disagreements.
Differences of opinion.
Yelling.
Personal attack.
Vindictiveness.
Conflict.
They make great TV but a terrible work environment.
Enroll today and learn how to put a stop to it now.
Course Requirements
Course Goals
- What conflict really is and how it is formed
- The different types of conflict that occurs in the workplace
- The various consequences of unresolved conflicts.
- How to establish a conflict resolution plan.
- Positive Communication Techniques that will help eliminate many conflicts from developing
Course Structure
· Lesson 1: Types of Conflict- Conflict in the Workplace
· Lesson 2: Workplace Conflict/Consequences of Conflict
· Lesson 3: Workplace Conflict/How to Resolve Conflicts in the Workplace
· Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work
· Lesson 5: Workplace Conflict/Using Positive Communication
· Lesson 6: The Nature of Conflict--How and Why People Conflict
· Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal Conflict
· Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict
· Lesson 9: Personal Conflict/How to Mediate Conflict Between Others
· Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution
Grading Policy
Learning Outcomes
- Describe the types of conflict that occur in the workplace.
- Describe the consequences of conflict in the workplace.
- Know procedures to resolve workplace conflict.
- Know steps to take when conflicts are not resolved.
- Know ways to stop conflict from arising in the first place.
- Define why people conflict in the first place.
- Describe the most common techniques to resolve personal conflict.
- Describe ways to mediate conflict between parties.
- Describe what steps to take when both parties refuse to resolve their conflicts, and
- Demonstrate mastery of lesson content at levels of 70% or higher.
Assessment Guide
Assessment | Points |
---|---|
Assignment 1: Different Worldviews | 2 |
Types of Conflict | 20 |
Assignment 2: Costs Analysis | 2 |
Consequences of Conflict | 40 |
Assignment 3: How Would You Now Resolve a Conflict? | 2 |
How To Resolve a Conflict | 50 |
Assignment 4: Resolution Failure | 2 |
Assignment 5: Positive Communication: | 2 |
Assignment 6 | 2 |
The Nature of Conflict-How and Why People Conflict | 10 |
Assignment 7 | 2 |
How To Resolve The Seven Most Common Forms Of Personal Conflict | 10 |
Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict | 10 |
Assignment 9 | 2 |
Quiz 9 - How to Mediate Conflict Between Others | 10 |
Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution | 10 |
The Final Exam | 70 |
Total Points: | 246 |
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