Conflict Resolution 101

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Course Description

 Conflict Resolution: In the Workplace and Beyond

Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability.

In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.







Differences of opinion.


Personal attack.



They make great TV but a terrible work environment.

Enroll today and learn how to put a stop to it now.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading and writing level. No books or other materials will be required.

Course Goals

In this course you will learn:

- What conflict really is and how it is formed
- The different types of conflict that occurs in the workplace
- The various consequences of unresolved conflicts.
- How to establish a conflict resolution plan.
- Positive Communication Techniques that will help eliminate many conflicts from developing

Course Structure

·         Lesson 1: Types of Conflict- Conflict in the Workplace

·         Lesson 2: Workplace Conflict/Consequences of Conflict

·         Lesson 3: Workplace Conflict/How to Resolve Conflicts in the Workplace

·         Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work

·         Lesson 5: Workplace Conflict/Using Positive Communication

·         Lesson 6: The Nature of Conflict--How and Why People Conflict

·         Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal Conflict

·         Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict

·         Lesson 9: Personal Conflict/How to Mediate Conflict Between Others

·         Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution

Grading Policy

Each lesson will include a practice assignment and a lesson review quiz designed to highlight lesson topics. Students will successfully complete this course by mastering all learning outcomes with 70% or higher overall grade.

Learning Outcomes

By successfully completing this course, students will be able to:
  • Describe the types of conflict that occur in the workplace.
  • Describe the consequences of conflict in the workplace.
  • Know procedures to resolve workplace conflict.
  • Know steps to take when conflicts are not resolved.
  • Know ways to stop conflict from arising in the first place.
  • Define why people conflict in the first place.
  • Describe the most common techniques to resolve personal conflict.
  • Describe ways to mediate conflict between parties.
  • Describe what steps to take when both parties refuse to resolve their conflicts, and
  • Demonstrate mastery of lesson content at levels of 70% or higher.

Assessment Guide

Assessment Points
Assignment 1: Different Worldviews2
Types of Conflict20
Assignment 2: Costs Analysis2
Consequences of Conflict40
Assignment 3: How Would You Now Resolve a Conflict?2
How To Resolve a Conflict50
Assignment 4: Resolution Failure2
Assignment 5: Positive Communication:2
Assignment 62
The Nature of Conflict-How and Why People Conflict10
Assignment 72
How To Resolve The Seven Most Common Forms Of Personal Conflict10
Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict10
Assignment 92
Quiz 9 - How to Mediate Conflict Between Others10
Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution10
The Final Exam70
Total Points:246

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