Conflict Resolution 101
with CEU Certificate*
Conflict Resolution: In the Workplace and Beyond
In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.
Differences of opinion.
They make great TV but a terrible work environment.
Enroll today and learn how to put a stop to it now.
- What conflict really is and how it is formed
- The different types of conflict that occurs in the workplace
- The various consequences of unresolved conflicts.
- How to establish a conflict resolution plan.
- Positive Communication Techniques that will help eliminate many conflicts from developing
· Lesson 1: Types of Conflict- Conflict in the Workplace
· Lesson 2: Workplace Conflict/Consequences of Conflict
· Lesson 3: Workplace Conflict/How to Resolve Conflicts in the Workplace
· Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work
· Lesson 5: Workplace Conflict/Using Positive Communication
· Lesson 6: The Nature of Conflict--How and Why People Conflict
· Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal Conflict
· Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict
· Lesson 9: Personal Conflict/How to Mediate Conflict Between Others
· Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution
|Assignment 1: Different Worldviews||2|
|Types of Conflict||20|
|Assignment 2: Costs Analysis||2|
|Consequences of Conflict||40|
|Assignment 3: How Would You Now Resolve a Conflict?||2|
|How To Resolve a Conflict||50|
|Assignment 4: Resolution Failure||2|
|Assignment 5: Positive Communication:||2|
|The Nature of Conflict-How and Why People Conflict||10|
|How To Resolve The Seven Most Common Forms Of Personal Conflict||10|
|Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict||10|
|Quiz 9 - How to Mediate Conflict Between Others||10|
|Quiz 10-What to do if the Opposing Party Refuses to Participate in Resolution||10|
|The Final Exam||70|
- Resolving Conflict Between Others
- The Impact of a Conflict
- The Best Strategies to Resolve Your Personal Conflicts
- Communication Alternatives in Conflict Resolution
- Resolving Conflict Using Problem-Solving Methods
- Coping with Workplace Stress
- Examining Anxiety Disorders
- Are You Born a Leader or Can You Learn to Lead?
- Understanding Legal Issues in Employment Law
- Understanding Urban Sociology
- What is Mediation?
- The Study of Abnormal Psychology
- Marketing and Sales Strategies that Use Persuasion
- Are You a Leader?
- How to Write The Body and Conclusion of Your Great Speech