Class Syllabus: Administrative Assistant Fundamentals
|  | |
|
Office Hours: |
Continuous
|
|
Course Meeting Times: |
Continuous
|
|
|
Course Description
Administrative Assistant Fundamentals
"A clueless boss gives you a wide-open field. Learn what's important to your boss, understand what your company is looking for and help the fool meet those expectations." (John Hoover)
Oh how times, and people, have changed in the world generally over the last few years. Presently and into the foreseeable future business people will not only have to continue picking up the pace but will need to adapt to methods, systems and responsibilities that would have seemed unsustainable a few years ago or even last year!
Due in part to the Recession, technology and necessity has amplified the requirements and pace of change. It's not all bad news though, the truth of the matter is that the recession is providing opportunities to people in certain segments of the business world -- administrative assistants are one of them. AA's are now, and will in the future, be performing roles that middle managers would have done only a year or two ago. They are acting on behalf of their boss/s on a regular basis and have full authority to do so.
Whether you are returning to the workforce after a number of years away or you are new to the administrative side of the business world there are some great opportunities out there for administrative assistants, especially the new kind of administrative assistants – i.e. those who are skilled, prepared to take on extra responsibility and don't mind taking a risk or two.
This is a 3 Part Course, which will begin covering some very important basics before going on to deal with the importance of training others to fulfill the role, and then we will focus on the innovative role which has a place both in the present and future – that of Virtual Assistant!
The course will open your eyes wider regarding the choices you have available and open to you in the business sector, the opportunities awaiting that you may have bypassed and not even realized existed.
"font-size: 12pt; font-family: ">The course provides a basis on which you can build your new future.
Course Requirements
Anyone who needs this information is welcome to join. No books will be required. Course Topics
VIP - Administrative Assistants are the Backbone of most organizations – be sure in your mind about that! You might not get much (if any) glory or fame but you will be an invaluable asset to the company.
” ” ” ” ” ” ”
PART 1 — You are the One!
1. Job Overview
Why might I be needed? What do employers really want & how to find out what it is Interview Tips The importance of an accurate Self-Assessment Checking the Job Descriptions Finding that First
2. Job Duties & Skills
Level of skills Brushing up on basic skills before you apply Level of training required & whether to go back to school or not When training is not required Going beyond the basics Computer Hardware Computer Software
3. Doing the job properly
What makes an average AA? What makes a good AA? What makes for an excellent AA? When ‘familiarity’ can turn into ‘contempt’
4. Be on Top of Daily Routines
Your office/workstation The Boss’s Office Time Management Special business/financial information you need to be up on
5. Be prepared for Diversity
What planning, preparations and arrangements could you be expected to undertake? Travel The use of checklists Managing Multiple Roles & Switching “Hats”….Specialization
PART 2 — Training others to be Administrative Assistants
Extraordinaire!
6. Translate “Doing” into “Teaching” those Administrative Assistant skills
Preparing a Job Description Choosing People suitable for the Job The Importance of Appropriate Training Job Orientation Company Orientation
7. Teaching those VIP Skills
Communication generally Phone skills The basic business letter Language usage and styles Common language problems
8. How to develop appropriate working relationships
Some big Workplace “No No’s” Prioritizing Supervisory Challenge Getting on with difficult people or those that aren’t liked
9. Changing Workforces
New Administrative roles Watch out for changes due to Demographic/Economic shifts Job Search in the Information Age
10. Building Self-Esteem, Self Confidence and Assertiveness
What’s the difference between “Self-esteem” and “Self-confidence” and what to do about it Increasing self-esteem Increasing self-confidence Assertiveness Guidelines for developing Assertiveness & Self-
PART 3 — Being a Virtual Assistant – AAs of the present &
future!
11. What exactly is a Virtual Assistant and How do I become one?
Being clear about what a VA really is – i.e. a Temp without an Agency or a Partner in the business? How do I start - How do I become a VA? Does it matter where I live What particular skills, if any, do I need Will I need to join an agency or association? Do I need accreditation or certification Agree on the Processes – i. e. get clear guidelines and instructions
12. Just another job or is the VA really self-employed?
What types of people/businesses needs assistants who are not in the office 40 hours per week? The advantages to you in being a Virtual Assistant What should I charge
13. Necessary Marketing, Tools and ‘bits & pieces’
What are some of the initial steps I should take? What type of clients should I look for? Do I need a Website Putting together a marketing package Is there any specific hardware/software I should have Some ways to ensure clients come “knocking at your door” (so to speak)
Course Materials
All course material will be provided in the lessons and netlinks. There are no required materials to purchase before taking the class.
Grading Policy
Each lesson will include a lesson review quiz and an assignment designed to highlight lesson topics. Students will successfully complete this course with 70% or better.
Other Related Classes in Administrative and Secretarial Services - Accounts Payable Management This course is a training guide for the new manager of an accounts payable department. It will help you step into your new role and take a commanding and successful lead. This course will take what you know and enhance it by adding management principles...
- Accounts Receivable Management Accounts Receivable management is a demanding job. You'll be making decisions that can make or break a company. Your role is unique and complex--one that is closely integrated into the overall customer service of your company. In this course, we'll look ...
- Administrative Assistant Fundamentals Administrative Assistant Fundamentals A clueless boss gives you a wide-open field. Learn what's important to your boss, understand what your company is looking for and help the fool meet those expectations. ( John Hoover) Oh how times, and peop...
- Business Administration 101 Whether you are already running a business, have yet to start one or have been hired to support a business owner, it is important to know the basics of the business administrative process. This course will trace a path through the inception, setup a...
- Business Credit 101 Business Credit 101 provides potential and current business owners with the necessary knowledge to successfully use credit within their business. There are many reasons why business operators rely on credit to maximize their business potential, but it ...
- Business Ethics 101 Business ethics is an important part of any industry. Students or managers, unfamiliar with many ethical challenges, behaviors, or regulations will find themselves struggling in business industries that include finance, accounting or human resource manag...
- Business Management 101 Introduction to Fundamentals of Business Management The world of business management offers an array of career opportunities unparalleled among income earning possibilities. Industries from mining to waste disposal have management-level positions in ...
- Business Math 101 This course takes you through an overview of the wonderful world of business mathematics. The course is designed for a person of any age and anywhere in the world. All that is required of the learner are a computer, a connection to the internet, a c...
- Business Writing Basics We live in world where communication is paramount to survival. In a work environment where communication is equated with the professionalism and efficiency of an individual, would you jeopardize your career because of bad writing? Do you want the embarra...
- Employment Law Fundamentals 101 Learn the basics of Employment Law , the potential pitfalls and ways to keep yourself out of court so that you can grow your business by hiring, evaluating, and managing employees. This course will discuss all the necessary information you need to know...
- Human Resources Management 101 Many professionals who enter into the world of human resources quickly believe that they will succeed in their new found field simply because they have a knack for relating with people from all walks of life. While having good people skills is certainly ...
- Interview Skills 101 Preparing for your job interview could very well be one of the most important moments of your career. Landing the perfect job can be a challenge, but with the determination and passion you will need to begin a successful career, you can easily overcome t...
- Leadership and Supervision 101 The idea of leadership is one that seems to constantly change. What was once valued in a leader in past centuries, is no longer valued in our modern era. So then, how do we define leadership? And is leadership the same as supervision ? In this Lead...
- Legal Secretary 101 The field of law for a secretary is one of the best positions to have in the world of office work. A good legal secretary will, quite frankly, never be out of work. It is a high paying job with many rewards and benefits. Salary ranges for legal secretari...
- Managerial Accounting 101 Managerial accounting is not as widely used as other forms of accounting, nor is it as known. While companies concern themselves with financial accounting methods like audits, budgets and financial statements, they often completely ignore the forward-th...
- Payroll Management 101 There are many aspects that need to be covered when running a successful business. One of the most important aspects in any business is of course, payroll management. The members of the business involved in payroll management have unique responsibilities...
- Project Management 101 Have you ever been involved in a complex project that just did not go the way you wanted? Often failure is pre ordained due to the approach to the project. The concept of project management exists because it helps assure completion of a project successfu...
- Proofreading and Copyediting 101 Become a Skilled Proofreader or Copyeditor If you're looking for a new career path or if you're a writer who wants to improve your writing skills, learning how to proofread and copyedit with our easy to follow, in-depth course, may be just what you nee...
- Resume Writing 101 One of the most important and intimidating steps in the job search process is writing a solid resume that gets the attention you want and need. Unfortunately, many job seekers get overwhelmed before they even get started. The result is poorly-written res...
- Retail Business 101 The idea of running one's own business is the dream of hundreds of thousands of Americans. The reasons for opening your own business are myriad; to be your own boss, to set your own hours, to do what you want to do, to provide a product or service where ...
- Typing and Keyboarding 101 Today, knowing how to type fast is almost a necessity in the business world. More and more corporate-world employees are being asked to create reports, sales letters, business plans, blogs, web content, forecasts and more. Knowing how to type can sav...
- Workers' Compensation 101 Since as far back as Ancient Greece and Rome, there has been a system in place in all civilized societies to compensate those individuals who have become injured or disabled due to a work-related accident. The laws and regulations governing what is known...
- Workplace Safety 101 This course focuses on workplace safety, health, and inspection. Throughout this course you will learn what workplace safety is, why it is important and how it affects a business. Common areas of workplace safety are discussed, including office safety...
| | | |
| |
| |
