Class Syllabus: Conflict Resolution 101
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Class Syllabus: Conflict Resolution 101

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Office Hours: Continuous
Course Meeting Times: Continuous
 

Course Description

 Conflict Resolution: In the Workplace and Beyond

 
Did you know that a little conflict in your office today can shut down your entire operation tomorrow? That is no exaggeration! Workplace conflict costs. It starts by reducing productivity and employee health. It will finish your business by reducing customer loyalty and profitability.

In this self-paced course you will learn how you can avoid conflict from developing, and methods you can use to resolve conflicts that are occurring and affecting your workplace.

Animosity.

Dissent.

Anger.

Frustration.

Rage.

Disagreements.

Differences of opinion.

Yelling.

Personal attack.

Vindictiveness.

Conflict.

They make great TV but a terrible work environment.

Enroll today and learn how to put a stop to it now.

Course Requirements

This course will not require you to have previous experience in any particular area but you should have a high school reading and writing level. No books or other materials will be required.

Course Goals

In this course you will learn:

- What conflict really is and how it is formed
- The different types of conflict that occurs in the workplace
- The various consequences of unresolved conflicts.
- How to establish a conflict resolution plan.
- Positive Communication Techniques that will help eliminate many conflicts from developing

Course Structure


·         Lesson 1: Types of Conflict- Conflict in the Workplace

·         Lesson 2: Workplace Conflict/Consequences of Conflict

·         Lesson 3: Workplace Conflict/How to Resolve Conflicts in the Workplace

·         Lesson 4: Workplace Conflict/What To Do When Resolution Doesn't Work

·         Lesson 5: Workplace Conflict/Using Positive Communication

·         Lesson 6: The Nature of Conflict--How and Why People Conflict

·         Lesson 7: Personal Conflict/How To Resolve The Seven Most Common Forms Of Personal Conflict

·         Lesson 8: Personal Conflict/Using Problem Solving Techniques To Find Inventive Ways Of Resolving Conflict

·         Lesson 9: Personal Conflict/How to Mediate Conflict Between Others

·         Lesson 10: Personal Conflict/What to do if the Opposing Party Refuses to Participate in Resolution

Grading Policy

Each lesson will include a practice assignment and a lesson review quiz designed to highlight lesson topics. Students will successfully complete this course with 70% or better.

Recommended Books

 
Although there are no Required books for this course, here are some Recommended  titles for future reference:
 
1.  Conflict Resolution (Paperback) Booklink to Conflict Resolution
 
2.  What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-Workers, and Customers (Paperback)
Booklink to What to Say to Get What You Want 

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