Frequently Asked Questions - UniversalClass™
- Why are these classes so cheap?
UniversalClass™ is committed to providing the highest quality education at the most affordable prices. Our continuing education courses are ideal for enhancing your personal understanding on any subject. We believe education should be affordable and accessible by all.
- Will these courses transfer as 'college credit'?
The decision of whether or not any course will transfer as college credit is entirely up to the school and/or advisor of your program. As such, we cannot guarantee any course will be transferrable. However, we recommend you use our courses to prepare for the CLEP (College Level Examination Program) exams as many colleges do accept CLEP Credits which you can obtain after successfully passing the CLEP exam.
Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102. In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Authorized Provider accreditation status, Universal Class, Inc. is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
- How long do I have to complete a course?
You have 6 months to complete any course on our service. After 6 months, you may easily renew your subscription online (at the cost of the basic course fee) for continued and interrupted access to your course.
- What happens if I need more time to complete a course?
If you need more than the 6 months you've been granted to complete a course, you may renew your subscription for another 6 months and continue the course from where you left off.
- What are CEUs?
CEU stands for Continuing Education Unit. A CEU is not the same as 'college credit'. CEUs are the industry measurement of non-credit education. One (1) CEU equals 10 contact hours.
Universal Class, Inc. is an approved IACET Authorized Provider. We offer IACET CEUs for our online courses.
- Is this cost per lesson, per session, or for the entire course?
The course fee you pay is for a 6 month subscription.
- Is Universal Class an Approved IACET Authorized Provider?
Yes! Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET),
1760 Old Meadow Road, Suite 500, McLean, VA 22102. In obtaining this approval, Universal Class, Inc. has demonstrated that it complies with the ANSI/IACET Standard which is widely recognized as the Standard of good practice internationally. As a result of their Authorized Provider accreditation status, Universal Class, Inc. is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.
- What is your refund policy?
As convenient, efficient, and effective as online learning has proven over and over, time and again, we know that it may not be for everyone. Because online learning is fun and challenging, UniversalClass enforces the following refund policy for all online course providers:
Platinum/Unlimited Membership Plans
Due to the unrestricted and free access nature of these plans, the Platinum and Unlimited Membership Plans are non-refundable.
48-Hour Refund Policy: Single Course Purchases
If a member withdraws from a class within 48 hours of enrollment and contacts customer care (firstname.lastname@example.org) with a satisfactory explanation about requesting a refund, the course fee may be refunded to the member usually in the method of payment originally given to UniversalClass (credit card, check, etc.), provided that less than 20% of the lesson content has been accessed by the learner.
After 48 Hours and Within 7-Days: Service Credit
All cancellation/withdrawal requests after 48 hours and within the first 7 days of initial enrollment must be submitted in writing to the instructor of the course. The request should include a detailed explanation on why the student cannot continue the course. Any cancellation requests approved after 48 hours and within 7 days of enrollment will be in the form of transfer credit only provided that less than 20% of the lesson content has been accessed by the learner. Once approved, the learner can enroll in a course of equal or lesser value.
After 7 days from the initial enrollment, all course fees are non-refundable.
Course Transfer Requests
Course transfer requests (requesting to change courses) are guided by the same policies as refund requests. Course transfer requests must be made within the first 7 days of enrollment provided less than 20% of the current course in question has been accessed.
After 7 days of enrollment, course enrollment is final, course transfer is not available.
Certificate Return Policy
Certificates are immediately available for printing and downloading once purchased, and cannot be returned. Certificate purchases are non-refundable.
- I am enrolling several students. Is there a group discount?
Yes, there are discounts for enrolling many students at once, as well as several other benefits depending on your training needs. Universal Class provides several options for you to easily integrate our courses into your organization's training program. Our customized training solutions are ideal for businesses of all sizes, educational institutions, government agencies, and libraries. Be sure to review all our training solutions here:
Selecting one of our customized training solutions for your company will save you a great deal of money as well as provide detailed tracking and accountability of your students' learning outcomes.
- Is there an instructor available to answer questions?
Yes. Our courses are both self-paced and instructor-led. An instructor is available to answer questions as well as monitor and assess your performance in the course.
- How can my school/company integrate UniversalClass™ courses?
Universal Class provides several options for you to easily integrate our courses into your organization's training program. Our customized training solutions are ideal for businesses of all sizes, educational institutions, government agencies, and libraries. Be sure to review all our training solutions here:
Selecting one of our customized training solutions for your organization will save you a great deal of money as well as provide detailed tracking and accountability of your students' learning outcomes.
- How many hours will it take to complete a course?
Most of our continuing education courses can be completed within 10-20 hours. To find out how long it will take to complete the course, take the course CEUs and multiply that number by 10. For example, a 1.4 CEU course can be completed in 14 hours.
- When does a class start and end?
The class starts for you when you pay the course fee. You can enroll anytime--day or night. Courses are self-paced and everyone works according to their own timetable. The online classroom will be open and accessible once you're enrolled, 24 hours a day--every day of the week for up to six months. The class ends when you complete all the coursework and the instructor graduates you from the course, or when your subscription expires (after 6 months).
- Can I email the instructor my questions?
Yes, you can contact the course instructor at anytime by logging into the Virtual Classroom and using "Class Email" (under the "Communications" tab).
- Do I need to buy any textbooks?
Most courses on UniversalClass™ are thoroughly written enough so you will not need to buy any required textbooks--although we will recommend additional reading materials to purchase--these materials are optional and you are not required to buy them to complete the course.
However, some courses do require textbooks (for example, many of the Algebra and Geometry courses require textbooks)--refer to the class syllabus for any 'required textbooks' or other course supplies.
- Do I have to pay for an online course?
Yes. All courses have a course fee (except for the free How to Take an Online Course demo course). UniversalClass is able to host courses at reduced fees because it is not linked to the tuition costs associated with a university or organization. Our low course fees allow us to provide a worldwide audience with access to educational skills and career building tools.
- Are there any additional costs?
Once you pay the course fee, you are granted a 6 month subscription to complete the course. If you need more than 6 months, you may easily submit payment online to renew your subscription and continue from where you left off. If you wish to receive an online CEU Certificate documenting your CEUs and contact hours at successful course completion, you'll need to purchase the CEU Certificate option at course registration (additional processing/shipping/handling fees applied for hard copy delivery of documentation). Any physical course supplies you need to complete a course (such as cooking utensils for a baking course) and any required/recommended books are not included in the course fee. These items can be typically found under the course syllabus.
- Do you have a Demo Class I can try?
Of course. Please visit our UniversalClass™ Demonstration Course for a tutorial on how our online courses are setup.
- Is the site secure? Is my information safe?
Yes, all financial information is securely encrypted during transmission and securely stored. All transmissions of sensitive information is encrypted using SSL (Secured Sockets Layer) approved by Verisign.
- Do you offer financial aid?
Sorry, we do not offer or accept financial aid.
- What are the technical requirements?
Universal Class works with most recent versions of major web browsers, including: Internet Explorer, FireFox, Safari, and Chrome. For a full list of technical requirements to use Universal Class, click here.
- Does UniversalClass™ offer a payment plan?
Sorry, we do not offer a payment plan. However, our courses are priced very inexpensively.
- When will my CEUs be available?
Your CEU documentation will be made available immediately at course completion. You can download, view, print, and share your CEU documentation once purchased. Your CEU and course accomplishment information will be saved for up to 5 years from the date of course completion.
- I just enrolled in a class, now what do I do?
You can access all the courses you are taking at UniversalClass™ under "My Classes". Click on the My Classes tab located at the top-right navigational bar anywhere on our service, and simply login with your Member ID and Password.
Once you are in the "My Classes" area, you can enter the virtual classroom by clicking on the course title which will bring you to the Class Start Page.
From here, a Student Course Wizard™
will guide you on what lessons you need to review, assignments to submit, and exams to take, in order to successfully complete the course. We recommend that you enroll in our free demonstration course for students: How to Take an Online Class at UniversalClass
- Do I get a certificate at course completion?
If you paid for the CEU Certificate at course registration, you will receive an online CEU Certificate at successful completion. If you didn't purchase the CEU Certificate at course registration, you may still do so at successful completion, but you will not receive the pre-paid discount. Additional printing/shipping/handling charges are applied if you want us to ship you a hard copy of the CEU Certificate.
- Do I get a 'grade' for the course?
Yes. All coursework, exams, assignments, activities, and class participation is recorded and assessed by your instructor. Based on the grading guidelines your instructor uses, all of your coursework grades and final assessment are displayed in the "Report Card" area.
- How long are student records maintained?
Your course completions are available under the 'my transcripts' area as well as available under the 'my awards' area if you have purchased the CEU Certificate option or if you have an active and current (non-expired) platinum membership account. We maintain student training records for up to 5 years from the date of completion.
- What does 'self-paced' mean?
'Self-paced' means you go at your own pace. When you take a self-paced, online course then you complete the lessons, assignments, exams, and other class activities when you have time and on your own time. You still need to complete the course within 6 months, however, when you decide to complete the course objectives within those six months is entirely up to you.
- What does 'instructor-led' mean?
'Instructor-led' means that there is an instructor in the course that will monitor your work, review and assess your submissions, and be available to answer any questions or concerns throughout the course.