Frequently Asked Questions - UniversalClass™
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- Will these courses transfer as 'college credit'?
No. Sorry, courses on UniversalClass™ will not transfer as college credit. You'll need to enroll into an accredited college or university and pay normal tuition in order to have college transfer credit, and even so, it is ultimately up to the receiving institution's college admissions and/or advisor on whether or not any course anywhere will transfer as college credit.
Many colleges and universities around the world do accept our courses as transfer credit or as fulfilling prerequisite program requirements. However, we do not keep track of what courses are accepted where and under what conditions. If you are looking to fulfill your program requirements at another institution, please make sure your advisor and/or school have approved the UniversalClass™ course before enrolling. - Will these courses give me a certification or a license?
No. Sorry, our courses are for your educational enrichment and professional development. They will not give you a certification or a license.
- Is this course recognized by my state or country?
Sorry, we do not keep track of what courses are approved where, as our courses serve a world-wide population. If you need to fulfill specific requirements from an institution or governing body, please contact them directly about whether or not a UniversalClass™ course will fulfill any part of your coursework requirements.
- Will I get a certificate at course completion?
Yes, if you successfully completed a course and purchased the CEU Certificate Option then you will be issued a Certificate of Course Completion documenting your progress and final grade. You'll have access to an online version of the certificate, as well as an option to have a hard copy shipped (additional shipping/handling charges apply).
- What are CEUs?
CEU stands for Continuing Education Unit. A CEU is not the same as 'college credit'. CEUs are the industry measurement of non-credit education. One (1) CEU equals 10 contact hours.
- Why are these classes so cheap?
UniversalClass™ is committed to providing the highest quality education at the most affordable prices. Our non-credit courses are ideal for enhancing your personal understanding on any subject. We believe education should be affordable and accesible by all.
- Is there an instructor available to answer questions?
Yes. Our courses are both self-paced and instructor-led. An instructor is available to answer questions as well as monitor and assess your performance in the course.
- How many hours will it take to complete a course?
All courses vary in scope, length, and work required. Most courses can be completed in 10 to 20 hours, and with a little diligence, most can be completed within 30 days. These courses are usually documented with 1.0 CEU (10 contact hours) upon successful completion. More advanced courses that will require more time will offer more CEUs, and the difficulty level is so noted on the course enrollment screen. However, everyone is different. Some people just take longer than others to master concepts covered. That's why we give you 6 months to complete any course on our service.
- How long do I have to complete a course?
You have 6 months to complete any course on our service. After 6 months, you may easily renew your subscription online (at the cost of the basic course fee) for continued and interrupted access to your course. - What happens if I need more time to complete a course?
If you need more than the 6 months you've been granted to complete a course, you may renew your subscription for another 6 months and continue the course from where you left off.
- Are there any additional costs?
Once you pay the course fee, you are granted a 6 month subscription to complete the course. If you need more than 6 months, you may easily submit payment online to renew your subscription and continue from where you left off (without interrupted access). If you wish to receive a Certificate of Course Completion (or other award) at successful course completion, there is an additional processing/shipping/handling charge. - Do I need to buy any textbooks?
Most courses on UniversalClass™ are thorougly written enough so you will not need to buy any required textbooks--although we will recommend additional reading materials to purchase--these materials are optional and you are not required to buy them to complete the course.
However, some courses do require textbooks (for example, many of the Algebra and Geometry courses require textbooks)--refer to the class syllabus for any 'required textbooks' or use the 'Request More Information' form to determine whether or not there are any required materials that need to be purchased before enrolling.
- Is this cost per lesson, per session, or for the entire course?
The course fee you pay is for a 6 month subscription.
- Do you have a Demo Class I can try?
Of course. Please visit our UniversalClass™ Demonstration Course for a tutorial on how our online courses are setup.
- What is your refund policy?
As convenient, efficient, and effective as online learning has proven over and over, time and again, we know that it may not be for everyone. Because online learning is fun and challenging, UniversalClass enforces the following refund policy for all online course providers:
48-Hour Refund Policy
If a member withdraws from a class within 48 hours of enrollment and contacts customer care (customercare@universalclass.com) with a satisfactory explanation about requesting a refund, the course fee may be refunded to the member usually in the method of payment originally given to UniversalClass (credit card, check, paypal, etc.), provided that less than 20% of the lesson content has been accessed by the learner.
7-Day Refund Policy: Instructor Approval Required
All refund requests after 48 hours and within the first 7 days of initial enrollment must be submitted in writing to the instructor of the course for review and approval by the instructor (not UniversalClass). The refund request should include a detailed explanation on why the student cannot continue the course. Any refund approved after 48-hours and within 7 days of enrollment will be in the form of service credit only provided that less than 20% of the lesson content has been accessed by the learner.
After 7 days from the initial enrollment, course fees are non-refundable.
Course Transfer Requests
Course transfer requests (requesting to change courses) are guided by the same policies as refund requests. Course transfer requests must be made within the first 7 days of enrollment, provided less than 20% of the current course in question has been accessed.
After 7 days of enrollment, course enrollment is final, course transfer is not available. - I am enrolling several students. How do I get a group discount?
- How can my school/company integrate UniversalClass™ courses?
If you are looking to use UniversalClass™ courses for your students or if you want to outsource your courses to UniversalClass™, contact us about Group Enrollments and learn how easily we can integrate our courses with your organization. For more information, please contact Linda Zavadil at lzavadil@universalclass.com regarding Group Enrollments or visit us at:
- What are the technical requirements?
Universal Class works with most recent versions of major web browsers, including: Internet Explorer, FireFox, Safari, and Chrome. For a full list of technical requirements to use Universal Class, click here. - What does it mean by "instructor-led"?
The phrase "instructor-led" means that a real, living person (and not a computer), is putting up all classroom content. It also implies that while instructor content is not computer generated, you don't necessarily need to meet real-time with the instructor. UniversalClass™ online courses are uniquely set up so that all types of communication and information exchanges can take place at your convenience.
- When does a class start and end?
The class starts for you when you pay the course fee. You can enroll anytime--day or night. Courses are self-paced and everyone works according to his/her own timetable. The online classroom will be open and accessible, once you're enrolled, 24 hours a day--every day of the week for up to six months. The class ends when you complete all the coursework and the instructor graduates you from the course, or when your subscription expires (after 6 months). - I just enrolled in a class, now what do I do?
You can access all the courses you are taking at UniversalClass™ under "My Classes". Click on the My Classes tab located at the top-right navigational bar anywhere on our service, and simply login with your Member ID and Password.
Once you are in the "My Classes" area, you can enter the virtual classroom by clicking on the course title which will bring you to the Class Start Page.
From here, a Student Course Wizard™ will guide you on what lessons you need to review, assignments to submit, and exams to take, in order to successfully complete the course. We recommend that you enroll in our free demonstration course for students: How to Take an Online Class at UniversalClass™. - Can I email the instructor my questions?
Yes, you can contact the course instructor at anytime by logging into the Virtual Classroom and using "Class Email" (under the "Communications" tab).
- How do I submit assignments?
The assignments forms provided in the classroom will provide three different ways to submit an assignment: 1.) Type in provided text box. 2.) Copy/paste 3.) Upload your assignment file. For further details enroll in the free demo course for students at: How to Take an Online Class at UniversalClass - Do I get a 'grade' for the course?
Yes. All coursework, exams, attendance, and class participation is recorded and assessed by your instructor. Based on the grading guidelines your instructor uses, all of your coursework grades and final are displayed on the "My Reportcard" area.
- When do test score data become available?
The instructor of the course you're taking will determine when test score data is made available. Essay questions are the exception, as these questions cannot be automatically graded, instructors must grade these individually. This will take more time, and a student cannot receive a grade for these automatically. - Can I earn certificates?
Yes. UniversalClass offers many different certificates documenting your academic efforts that your class instructor can issue (i.e. Certificate of Academic Excellence, Certificate of Attendance, Certificate of Merit). The certificates that you have been awarded will be listed when My Awards is clicked. If you want to make your certificate official and receive a hard copy of the certificate, the processing fee is $30.00 plus shipping and handling. Purchasing certificates/awards you earn is optional. Email your class instructor about his/her policy on issuing these certificates. - I don't use a credit card; can I send you a check?
Yes. We accept checks, money orders, payments through PayPal, and payments via all major credit cards. To use any of these options, begin your Course Enrollment process by displaying the Course Enrollment screen (click on the underlined title) and click on either "Basic Course" or "Course with CEU Certificate Option". Our mailing address and telephone information will be available when you click on the Methods of Payment screen
- Do I have to pay for an online course?
Yes. All courses have a course fee (except for the free How to Take an Online Course demo course). UniversalClass is able to host courses at reduced fees because it is not linked to the tuition costs associated with a university or organization. Our low course fees allow us to provide a worldwide audience with access to educational skills and career building tools. - I Was Awarded a Certificate. How Much Does It Cost to Get a Hard Copy of It?
If you earn a certificate on our service, you have the option to purchase the certificate (it is not required). Certificates are $35.00 per award plus shipping and handling. - Why Go With UniversalClass?
The advantages of taking a self-paced online class at UniversalClass include: 1. Easy to Use 2. Extremely Affordable 3. Real Instructors 4. Reviewed Instruction 5. Personalized Assessment 6. Complete Documentation and Tracking of All Your Work and 7. Online and Hard Copy Certificates (documentation of your work is ideal for resumes and professional portfolios).
Instructor-led courses hosted on UniversalClass deliver fast, secure and quality online instruction. Students can learn at anytime, anywhere, any place and at their own convenience.
- Does UniversalClass™ have an affiliate program?
Yes, we do have an affiliate program. You can review the affiliate program details and (as well as sign up for it) at the UniversalClass™ Affiliate Center:
- How do I stop receiving the emails when I leave a class?
To discontinue receiving classroom information, highlight "no" to disable email notification listed in Email Alerts! on your classroom navigational bar. - Why Won't My Credit Card Work?
The one problem we often see is that the address you entered when you registered is not the same address that your credit card company has on file and so the card is Declined. Otherwise, you’ll have to call your bank or credit card company to find out why your card was Declined. - Do you offer financial aid?
Sorry, we do not offer financial aid.
- Does UniversalClass™ offer a payment plan?
Sorry, we do not offer a payment plan. However, our courses are priced very inexpensively.
- What does 'self-paced' mean?
'Self-paced' means you go at your own pace. When you take a self-paced, online course then you complete the lessons, assignments, exams, and other class activities when you have time and on your own time. You still need to complete the course within 6 months, however, when you decide to complete the course objectives within those six months is entirely up to you. - What does 'instructor-led' mean?
'Instructor-led' means that there is an instructor in the course that will monitor your work, review and assess your submissions, and be available to answer any questions or concerns throughout the course.
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